Fixing Patient Frustrations with Outsourced Call Support

Patients certainly deserve to get the best healthcare services possible. Patients are spending their hard-earned money to address their health issues. Unfortunately, many healthcare providers struggle to provide excellent healthcare services consistently. Healthcare providers often lack the workforce and technologies to handle the health issues of their patients properly. These repeated failures of healthcare providers cause frustration among patients. Fortunately, there are numerous business process outsourcing (BPO) companies offering healthcare support services today. Thus, healthcare providers now have a fighting chance to prevent patient frustrations by outsourcing healthcare customer service. 

How Healthcare Customer Service Outsourcing Fixes Patient Frustrations

• Expertise: Most healthcare customer service outsourcing providers already have expert agents who can adequately address the concerns of the patients. These agents regularly get training to improve their knowledge and skills in customer service. Thus, there is no reason for patients to become frustrated because their concerns always have proper resolutions.
• 24/7 Support: There is nothing more frustrating for patients than calling the customer service hotline and not getting any response. The sad reality is that not all healthcare providers can provide round-the-clock support. Some healthcare providers cannot operate beyond office hours or during weekends and holidays. The good thing is that healthcare customer service outsourcing providers can provide 24/7 support consistently. Doing this provides convenience and peace of mind to the patients because they know that their calls will have a proper response. 
• Fast Response: Most of the time, patients call because they want their urgent concerns addressed immediately. If this does not happen due to the incompetence of healthcare providers, the patients will get frustrated. Fortunately, most healthcare customer service outsourcing providers can provide a fast response to urgent patient concerns. Thus, patients feel relieved and satisfied because they get the resolutions that they need before the call ends. 
• Effective Communication: Patients will call and expect smooth communication from start to finish. Patients become frustrated when they cannot understand what an agent on the other end of the line is talking about. The good thing is that most healthcare customer service outsourcing providers have agents who are fluent in English. Aside from this, there are also healthcare customer service outsourcing providers with multilingual agents. Thus, patients have nothing to worry about when it comes to effective communication because they will talk to fluent agents during the call. 

Why Choose Magellan Solutions for Healthcare Customer Service Outsourcing?

• Patient Satisfaction: We strive to provide the best experience possible to our patients. We achieve this by leveraging our expertise in healthcare customer service outsourcing. Thus, patients have nothing to worry about because they always have a memorable experience with us.
• Excellence: At Magellan Solutions, we provide consistent training to our agents, enabling them to deliver excellent customer service to patients with confidence. Thus, we are always confident about the competence of our agents to help patients in whatever way possible. The patients certainly appreciate our expertise, which contributes to their satisfaction.
• Cost Savings: Healthcare providers no longer need to hire people for non-essential tasks. Instead, healthcare providers can save money by hiring us to handle non-essential tasks. We are more than capable of handling non-essential tasks, such as medical billing, coding, and claims processing. Thus, healthcare providers can have peace of mind knowing that we will take good care of their patients while they secure cost savings. 
• Scalability: We understand that healthcare providers have different needs and preferences when it comes to healthcare customer service outsourcing. Thus, we ensure flexibility to adapt to the needs of healthcare providers. We collaborate with healthcare providers to ensure we are always on the same page regarding expectations.

The Bottom Line

There are many key areas where outsourcing healthcare customer service helps. What healthcare providers should know is that if they have too many frustrated patients, it is time to make a move. The best move that healthcare providers can make is to improve their healthcare customer service through partnering with a reliable outsourcing provider. Doing this will not only help prevent frustrated patients but also increase patient satisfaction.

Interested in Healthcare Customer Service Outsourcing?

Magellan Solutions is a provider of inbound and outbound call center services, as well as business processing outsourcing, in the Philippines. The company has extensive experience in providing best-in-class outsourced solutions to small and medium-sized enterprises (SMEs) as well as large global enterprises. Combining unrivaled expertise and capabilities across industries and business functions, we bring fresh and new approaches to strategies and operational performance of business operations by delivering the right BPO and customer management solutions that span the entire customer lifecycle.

As a leading business process outsourcing provider of customer management solutions, we are committed to delivering an outstanding customer experience with every interaction. Visit Magellan-Solutions.com to learn more about our healthcare customer service outsourcing services. You can also contact us now and receive a complimentary 60-minute consultation.