How Outsourced IT Service Desks Ease the Pressure Off the IT Teams of Asia-Pacific Corporate Enterprises

Corporate enterprises are important businesses that can be local Small and Medium-sized Enterprises (SMEs) or multinational corporations. Aside from the employment opportunities they create, corporate enterprises also generate wealth and tax revenues that boost economic growth. In the Asia-Pacific (APAC) region, San Miguel Corporation, Sime Darby, and the Mitsubishi Group are just a few examples of top corporate enterprises. However, a major challenge that the information technology (IT) teams of APAC corporate enterprises face is managing incidents and providing support. Fortunately, many business process outsourcing (BPO) companies now offer managed IT support services. Thus, APAC corporate enterprises should leverage an outsourced IT service desk​ to improve their incident management and support. Having a reliable provider of outsourced IT service desk is a great move for APAC corporate enterprises. 

How Outsourced IT Service Desks Support Asia-Pacific Corporate Enterprises

• 24/7 Support: Outsourced IT service desk​ services can provide 24/7 support regardless of time zones. Round-the-clock support also means providing services after office hours, on weekends, and on holidays. Thus, APAC corporate enterprises can rest assured that they can now better manage incidents and provide better support. 
• Faster Response Times: Outsourced IT service desk services rely on experts with extensive incident management experience. Thus, APAC corporate enterprises will appreciate being able to provide faster response times when facing incidents. Incidents would get resolved right away instead of becoming complicated. 
• Proactive Approach: Consistent maintenance and monitoring activities are part of outsourced IT service desk services. This proactive approach helps to prevent issues from happening. Thus, APAC corporate enterprises can have peace of mind knowing that having a proactive approach will keep them functioning optimally. 
• Business Continuity: APAC corporate enterprises won’t have to worry about unnecessary disruptions to their operations. Relying on outsourced IT service desk services ensures that APAC corporate enterprises can deliver consistent service and sustain productivity. 

Why Choose Magellan Solutions for IT Service Desk Outsourcing Services?

• Expertise: Our IT service desk agents have impressive knowledge, skills, and experience. We ensure our IT service desk agents receive consistent training as part of their continuous improvement. Thus, APAC corporate enterprises can confidently hire us as their partner for outsourced IT service desk​ services, considering our expertise. 
• Cost Reduction: APAC corporate enterprises will have to spend heavily on hiring and training IT service desk agents. We want to help APAC corporate enterprises save money by outsourcing their IT service desk. APAC corporate enterprises will appreciate having cost savings that they can spend wisely in the future.  
• Flexibility: We know that APAC corporate enterprises may have different needs regarding outsourced IT service desk services. We are flexible enough to adjust our services to accommodate the needs of APAC corporate enterprises. We are willing to accept short-term and long-term commitments with APAC corporate enterprises. 
• Collaborative Approach: We understand that APAC corporate enterprises may have concerns about our outsourced IT service desk. We are ready to collaborate with APAC corporate enterprises to better understand their situation. We are confident that we can meet the expectations of APAC corporate enterprises through collaboration. 

The Bottom Line

An outsourced IT service desk for Asia-Pacific corporate enterprises is good enough.  APAC corporate enterprises must find a way to leverage outsourcing and reap its benefits. However, APAC corporate enterprises must choose the right outsourcing partner to maximize the benefits of outsourcing. APAC corporate enterprises must choose an outsourcing partner with impressive credentials and accomplishments to get the best results. 

Interested in IT Service Desk Outsourcing Services?

Magellan Solutions is a provider of inbound and outbound call center services, as well as business processing outsourcing, in the Philippines. The company has extensive experience providing best-in-class outsourced solutions to small and medium-sized enterprises (SMEs) and large global enterprises. Combining unrivaled expertise and capabilities across industries and business functions, we bring fresh approaches to strategy and operational performance by delivering the right BPO and customer management solutions that span the entire customer lifecycle.

As a leading business process outsourcing provider of customer management solutions, we are committed to delivering an outstanding customer experience with every interaction. Visit Magellan-Solutions.com to learn more about our IT service desk outsourcing services. You can also contact us now and receive a complimentary 60-minute consultation.