June 8, 2016
inbound call services

Outsourced inbound call services aren’t as bad as you think

Outsourcing is known to cut costs and expand profit margins, but some businesses are still hesitant to make the leap. Misconceptions about service quality, pricing, […]
June 1, 2016
inbound call center facts

6 insane (but true) things about inbound call centers

At some point in their business cycle, every company has had to deal with the question of whether to outsource or not. It’s general knowledge […]
May 25, 2016
startup outsourcing

How to Solve the Biggest Startup Problems Through Inbound Customer Service Outsourcing

There are as many ideas for great new products as there are investors willing to fund them. What’s more is that everyone wants to be […]
May 18, 2016
inbound call center outsourcing

The worst advice we’ve ever heard about inbound call center outsourcing

Much has been said with regards to inbound call center outsourcing – which country has the best agents in terms of cost and communication skills, which […]
May 11, 2016
inbound call center outsourcing

7 things about call center outsourcing you shouldn’t want your competitor to know

  Your call center is only as good as the performance level of your agents. How can you keep them motivated? There are other answers […]
May 4, 2016
IBPAP Delegation - CeBIT Australia 2016 - Magellan Solutions

Magellan Solutions joins CeBIT Australia 2016

Magellan Solutions was part of the IBPAP (Information Technology and Business Process Association of the Philippines) delegation to CeBIT Australia 2016 on May 2-4 2016 […]