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November 26, 2015

The Philippines as Home Care Call Center Capital

It’s no secret that the Philippines is at the forefront of voice services world-wide. This reputation has been earned through sound infrastructure, government support and a […]
November 23, 2015

Outsourcing Seasonal Call Center Support

Customer activity goes up during peak season. When in-house staff have difficulty coping with the upsurge in calls and inquiries, companies can decide to either […]
November 13, 2015

Why Philippine Call Centers are Now More Popular than Indian Call Centers?

The Philippines has overtaken India as the world’s leading offshore destination for call centers. Despite its expertise in information technology, India is losing out on […]
November 12, 2015

Magellan Solutions Is Hiring

Good day call center applicants. We have good news! Before this year ends, we will need between 150-200 new call center and BPO employees. We […]
November 11, 2015

How to Find the Right Call Center Partner in the Philippines

You can only reap the benefits of outsourcing to the Philippines if you have a reliable call center partner. You might even have to go […]
November 9, 2015

Ways to Outsource Customer Service

Customer service plays an integral role in building customer loyalty and retention. As such, companies can’t afford to neglect this aspect of operations. While some […]