July 6, 2016
inbound call center

How to preserve business values when outsourcing to an inbound contact center

One of the reasons why some companies refuse to outsource is because they believe they will lose their sense of control on the project. Contrary to […]
June 29, 2016
contact centre solutions

How to solve your customer problems with inbound call center solutions

Inbound call center solutions are meant to help your business retain customers by making sure that they stay happy with your brand and your products. Here […]
June 22, 2016
outsource inbound call center

Why our clients love outsourced inbound services (And you should, too!)

Outsourcing has been around for a while, and there’s a reason why clients keep coming back. From cost savings to business expansion, the benefits are clearly […]
June 15, 2016
customer support outsourcing

7 common misconceptions about inbound customer service outsourcing

Actual experience and research studies have proven the many benefits of inbound customer service outsourcing. At the top of the list are lower overhead costs, greater […]