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September 16, 2015

Ten Years in the Call Center and Business Process Outsourcing Industry

Magellan Solutions is ten years old! Founded by Fred Chua, a certified electronics and communications engineer who began his career as a call center supervisor […]
September 14, 2015

Web-Based and Text Messaging Services for Healthcare

Doctor’s pages have been replaced by less-distracting, less stressful and ultimately more effective services using web-based and smartphone-based software. Hospital administrators and physicians grapple with […]
September 11, 2015

Why Live Chat Will Give Your Online Holiday Shopping Business an Edge

How do you sell more of your products to consumers? The answer could be anything from slashing prices to introducing brand new features. But what […]
September 10, 2015

Lead Generation: What are the Differences Between B2B and B2C Markets?

Every business is different and this is why it is important to have a specified marketing plan. In Lead Generation it is crucial to increase […]
September 8, 2015

Outbound Call Services for Healthcare and Pharmaceutical Industries

Most healthcare organizations provide resources that offers customers their products and services. Outbound call services act as an extension of your current sales crew that […]
September 5, 2015

How to be the Best Pharmaceutical Call Center Agent

Live answering is a process wherein a pharmaceutical company hires a contact center to handle inbound and outbound calls with patients who make use of […]