September 5, 2015

How to be the Best Pharmaceutical Call Center Agent

Live answering is a process wherein a pharmaceutical company hires a contact center to handle inbound and outbound calls with patients who make use of their […]
September 3, 2015

In the Time Zone: Australia Companies and Outsourcing to the Philippines

Rising costs, market saturation and competition are just some of the reasons why businesses feel the need to lower their overhead expenses. This helps them maximize […]
September 1, 2015

Home Care Answering Service: A Call Center for Patient Care

Healthcare and home care providers and hospices know that their patients’ medical needs don’t stop the moment they leave the clinic. Many of them require follow-up […]
August 28, 2015

Inbound Call Center Agents: Key Skills That Help Company Growth

Inbound call center agents handle calls initiated by customers. These calls may cover everything from product inquiries and clarifications on a given transaction process, to grievances […]