September 2, 2013

Why is Customer Care Important? The Whole World is Watching

The concept of customer service is as old as man himself. Well, okay, maybe not as old as humanity and creation, yet the whole idea […]
August 19, 2013

Magellan Solutions CEO Joins Philippine Business Delegation Visits To Australia and New Zealand

Magellan Solutions’ Chief Executive Officer Fred Chua joined top government officials and businessmen for the joint state visits of President Benigno S. Aquino III to […]
August 19, 2013

Here are a Couple of Rules for Better Customer Service

We all live by certain rules. Whether it be at home, at work, or on the road, such rules are there to try and keep […]
August 12, 2013

How to Go Above and Beyond the Call of Customer Service

Nowadays, it’s not uncommon for companies to buzz about customer service. In fact, almost all companies, whether big or small, have put in place one […]
August 5, 2013

Our Words Make A Difference In Customer Service

It has often been said that our words can either make or break us. When serving customers, for instance, we need to be careful of […]
July 31, 2013

Order of the Day: Selling Via Home TV Shopping

Unless you’ve been hiding under your favorite rock for the past few decades, then we’re pretty sure you’ve heard of Home TV Shopping. In case […]