May 23, 2014

You Got A Ticket: The Connection Between Support Tickets And Customer Service

There are plenty of ways that a person can actually contact a company in case they need help or have questions regarding the service or the […]
May 19, 2014

The 1-800: Can Call Centers Provide Businesses With An Easy Contact Number?

Businesses need to understand the financial challenges that customers are facing. People are interested in buying products and they also have the money to do so, […]
May 13, 2014

24/7 Tier 1 Philippine Tech Support And The Price Tag That Comes With It

Written by: John Borillo Published by: Magellan Solutions To gain a competitive edge, most businesses are taking the help of business process outsourcing vendors. It also […]
May 6, 2014

Order Taking Call Center And Its Influence In Shopping Behaviors

Written by: John Borillo The Philippine contact center industry caters to customer-oriented businesses including selling, servicing and marketing through different channels of interacting customers like the […]