Fb Pixel Call Center and BPO Blog | Magellan Solutions Philippines
September 6, 2011

How to bounce back from a call center performance crisis

As an employee of this industry, agents, managers, team leads, directors, COO’s, and sometimes CEO’s fail at some point or another. However, what makes a winner is someone who can turn failure into a success.
August 26, 2011

The battlefield of the mind and heart

In this job, you experience everything - customers hurling invectives at you during a call; some rare occasions when they share their most hilarious stories; getting harassed by difficult managers; and happy situations as you remember that life as an inbound or outbound call center agent opens up limitless opportunities. Keep in mind that these situations, whether it is good or bad, separates winners from losers.
August 16, 2011

US-based online retailers enjoy double sales growth

Amid the rise of social networking in internet retail business, customer service continues to provide unparalleled support to tens of thousands of online-based consumers.
July 20, 2011

Failure to reach a person by phone angers American customers

The failure to speak with a person on the telephone is considered the most annoying customer-service issue in the United States today. This is based on this year’s nationwide survey made by Consumer Reports to find out which customer-service problems irk American consumers the most.
June 28, 2011

Customer service and sales lead growing industries in 2011

Customer service and sales are two of the fastest growing industries this year, according to the recent statistics from CareerBuilder’s 2011 Job Forecast reports.
May 31, 2011

Customers are willing to pay more with companies that deliver great service, new survey finds

Seven in ten customers say they are more than willing to spend 13% more with a company they believe provides excellent customer service, and has established that history.