Why Logistics Firms in the U.S. Use Intercom Customer Support for Multi-Channel Inquiries

The recipients of goods always expect timely deliveries of these goods at their doorsteps. The recipients will not accept any delays in the delivery of the goods they are expecting. The good thing is that logistics firms exist to ensure the timely movement of goods. From freight forwarding to warehousing and delivery, people can count on logistics firms to get the job done consistently. In the United States, UPS, FedEx, and Maersk are among the top logistics firms. Successful logistics companies often use Intercom as their primary customer service platform. Intercom takes advantage of artificial intelligence to provide the best customer support possible. However, many U.S. logistics firms face challenges using Intercom to handle multi-channel inquiries. Fortunately, many business process outsourcing (BPO) companies already offer Intercom customer support​ nowadays. Thus, U.S. logistics firms should realize they can outsource Intercom management to better handle multi-channel inquiries. 

Why Intercom Customer Support Matters for the U.S. Logistics Firms

• Improved Customer Satisfaction: The advantage of the Intercom customer support is that it ensures better customer satisfaction. Customers have plenty of channels to raise their concerns. The customers always feel important and valued. Thus, U.S. logistics firms can rest assured that they will have happier customers through pursuing the outsourcing route. 
• Technology Boost: Most Intercom customer support providers already use AI-powered chatbots to handle fundamental customer concerns. Relying on artificial intelligence ensures that customer inquiries get handled correctly. If the problems are too complex, live agents will take over. Thus, U.S. logistics firms can have peace of mind knowing they will receive a technology boost through outsourcing. 
• Consistency: Most Intercom customer support providers can deliver excellent performance consistently. Regardless of whether it is through chat, phone, email, or social media, these providers have the experience to address customer concerns effectively. Thus, U.S. logistics firms have nothing to worry about because their customers are in good hands through outsourcing.
• Personalized Approach: Whether through chat, phone, email, or social media, Intercom customer support providers will ensure a customized approach. There are skilled, experienced agents who will do their best to address customer concerns with a personal touch. Thus, U.S. logistics firms can rest assured that all customer concerns will receive the best possible resolution, regardless of the channel used.

Why Choose Magellan Solutions for Intercom Customer Support Services?

• Expertise: Our agents have impressive knowledge, skills, and experience in Intercom customer support. Regardless of whether it is via chat, phone, email, or social media, our agents can perform well and exceed expectations. Thus, U.S. logistics firms can confidently hire us as their outsourcing partner.
• Omnichannel Support: We have chat, phone, email, and social media available as Intercom communication channels for customers to choose from. Customers can simply select any of these Intercom communication channels to express their concerns. Thus, U.S. logistics firms will appreciate the quality of our customer support. 
• Efficiency: We want to help U.S. logistics firms become more efficient by providing our Intercom customer support services. Once U.S. logistics firms no longer have to address customer concerns, they will have more time to focus on their core activities. When U.S. logistics firms are more efficient, their customers will become more satisfied. 
• Collaborative Approach: We understand that U.S. logistics firms may have questions about our Intercom customer support services. We are ready to collaborate with U.S. logistics firms to learn more about how we can help them. We are confident that we can meet the expectations of U.S. logistics firms through collaboration. 

The Bottom Line

Intercom customer support for U.S. logistics companies is a brilliant strategy. U.S. logistics firms should recognize the significant benefits that outsourcing can offer. However, U.S. logistics firms must also choose the right outsourcing partner to get the best results. Ideally, U.S. logistics firms should choose an outsourcing partner with impressive credentials and strong customer support to meet their expectations. 

Interested in Intercom Customer Support Services?

Magellan Solutions is a provider of inbound and outbound call center services, as well as business processing outsourcing, in the Philippines. The company has extensive experience providing best-in-class outsourced solutions to small and medium-sized enterprises (SMEs) and large global enterprises. Combining unrivaled expertise and capabilities across industries and business functions, we bring fresh approaches to strategy and operational performance by delivering the right BPO and customer management solutions that span the entire customer lifecycle.

As a leading business process outsourcing provider of customer management solutions, we are committed to delivering an outstanding customer experience with every interaction. Visit Magellan-Solutions.com to learn more about our Intercom customer support services. You can also contact us now and receive a complimentary 60-minute consultation.