Why U.S. Hotels Choose After-Hours Answering Services to Support Their Guest Inquiries

Hotels are essential establishments, especially for tourists, that provide temporary shelter away from home. Aside from this, hotels also strengthen the economy by boosting tourism revenues while providing crucial employment opportunities. In the U.S., some of the top hotel chains include Four Seasons, Ritz-Carlton, and Waldorf Astoria. However, many U.S. hotels struggle with responsiveness, failing to address after-hours guest inquiries, resulting in consistent losses. Fortunately, hotel answering service ​is now available for U.S. hotels to leverage. Thus, U.S. hotels should try hotel answering services to improve the quality of their customer service. 

The Impact of Hotel Answering Services on U.S. Hotels

• More Revenues: U.S. hotels won’t have to worry about missed customer calls that lead to losses. By relying on hotel answering services, U.S. hotels can now expect to generate more revenue by converting inquiries into reservations. Thus, it becomes easier for U.S. hotels to thrive by generating more revenue.
• 24/7 Support: U.S hotels can now enjoy having 24/7 support by relying on hotel answering services. Customers of U.S. hotels may call anytime with concerns or inquiries and expect prompt responses. Any issues or concerns from customers will now get faster resolutions. 
• Customer Satisfaction: The round-the-clock support and consistently fast response that hotel answering services provide lead to customer satisfaction. U.S. hotels will appreciate having more satisfied customers, as this also means they will have loyal customers in the long run.
• Productivity Boost: Since U.S. hotels won’t have to worry about handling call volume, they can expect a productivity boost. U.S. hotels will have more time to attend to the needs of their in-house guests and other essential activities. Thus, U.S. hotels will thrive as they become more productive.  

Why Choose Magellan Solutions for Hotel Answering Services?

• Expertise: Our agents have impressive knowledge, skills, and experience in providing answering services. We ensure our agents receive ongoing training to enhance their competence further. Thus, U.S. hotels can confidently hire us as their outsourcing partner because of our expertise. 
• Cost Savings: We want to help U.S. hotels save significant money by avoiding the need to hire and train additional personnel to handle customer concerns. Instead, U.S. hotels can rely on our answering services to have significant cost savings. U.S. hotels will appreciate having extra funds to invest in future opportunities. 
• Better Reputation: We aim to help U.S. hotels have a better reputation through our answering services. We can assure U.S. hotels that we will always provide professional and respectful interactions with customers. Thus, U.S. hotels will achieve sustained success as their reputation improves. 
• Collaborative Approach: We understand that U.S. hotels may have concerns and needs regarding hotel answering services. We are ready to collaborate with U.S. hotels to determine what they need. We are confident that we can make a difference for U.S. hotels through collaboration.   

The Bottom Line

Hotel answering services in the U.S. are reliable enough. It is time for U.S. hotels to recognize the tremendous benefits outsourcing can provide. However, U.S hotels must choose the right outsourcing partner to get the best results. U.S. hotels should choose an outsourcing partner with impressive expertise and experience to maximize the benefits. 

Interested in Hotel Answering Services?

Magellan Solutions is a provider of inbound and outbound call center services, as well as business processing outsourcing, in the Philippines. The company has extensive experience providing best-in-class outsourced solutions to small and medium-sized enterprises (SMEs) and large global enterprises. Combining unrivaled expertise and capabilities across industries and business functions, we bring fresh approaches to strategy and operational performance by delivering the right BPO and customer management solutions that span the entire customer lifecycle.

As a leading business process outsourcing provider of customer management solutions, we are committed to delivering an outstanding customer experience with every interaction. Visit Magellan-Solutions.com to learn more about our hotel answering services. You can also contact us now and receive a complimentary 60-minute consultation.