Social Media Management
Magellan Solutions offers outsourced social media management services to help organizations leverage on top networks such as Facebook, Linkedin, Twitter and Instagram for establishing a solid customer base and building loyal brand advocates.
Social media is a big hit. Not a lot of people perceived that it would happen like this but the whole world has been taken by social networking storm. This is not entirely surprising as social media has its own charm and that charm has got tons of people hooked. After all, with most people on the internet nowadays, it would be easy for individuals to get in touch with friends and be updated with how their lives are going. Things that may need to be shared can be easily done online.
For most people, social media is all about being able to get in touch with the people that matter to you. However, it is important that you understand as a business owner that social media would be a good place for you to get in touch with your customers.
The rise of social media as part of customer service
Many businesses have now entered social media to be able to provide customer service. This is a huge thing because social media allows businesses like yours to be able to personally interact with their customers. To get down and personal with customers is going to be a big thing for your business because the more personal you get, the more important customers feel. Customers want to feel important and not just another faceless customer.
Social media has also allowed businesses to personally answer any questions or comments real time. By doing so, customers appreciate the quick help. Plus, you get to put a stop to any negative stuff that may be said against your business.
The importance of social media in customer experience
Customer experience is about the whole experience that your customers go through when dealing with you. It is not just about customer service and the time when a purchase or transaction has been done. It covers all the touch points that you have with your customers.
With social media, you get to have a better chance of providing excellent customer experience. This is because you are able to speak with your customers directly and personally. That would be plus points for you and that should make up for any touch points that may not be good enough for them.
Social Media Management is Magellan Solutions Expertise
Magellan Solutions has been a part of the call center industry for over ten years already and have made a name for itself in the contact center space. With that, it knows how important customer service is and how important customer experience is as well. With social media management being a form of live customer service, you can expect this company to provide the best social media management services to your business.
Magellan Solutions Inc. prides itself in a long list of businesses which have been its partners for years. These businesses are happy with the services provided and have continued working with this BPO company in the Philippines up until present.
Benefits of outsourcing social media to Magellan Solutions
Outsourcing to the company has its own share of benefits:
- It is easy to set up.
- It has a team of agents willing and ready to work with you.
- It hires the best people in the country.
- It offers a variety of packages so you can find one that would fit your needs and your budget.
- It caters to small and big businesses.
- Its operations run 24/7 so you can be sure that there will be people helping out your customers even as you sleep.
- It offers shared and dedicated services.
Social media management services at Magellan Solutions
There are two specialized social media management services that you can take advantage of:
- Content moderation – You can be sure that all social media sites would be scoured and monitored so that positive views would be advantageous over negative ones. In case negative ones arise, these would be quickly moderated so as to turn that positive.
- Social media customer care – Your customers are on various social media sites and you can have the team working on those sites so that any customers needing help would be taken cared of as soon as possible.
Our services are fully customizable whether you are small firm or a large enterprise. Our packages will have your decision makers appreciate the role of social media in building a solid customer base and create loyal brand champions. Contact us today.