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After Hours Call Center Services


Unanswered phone calls after regular office hours can translate to lost business opportunities. You snooze, you lose. After hours call center services offers a support of a 24/7 call center to your customers for a fraction of the cost. Outsource and hire your team of agents with us.

 

What Is An After Hours Call Center?

After hours call center (also known as out of hours call center) handles calls after work hours, weekends, or holidays. This service can help your sales, increase customer satisfaction and help resolve issues as soon as possible.

 

To Whom Is This Service For?

This service is for businesses that continue to receive a huge volume of calls even after office hours, weekends, or holidays.

  • Fast food chains and restaurants
  • Hotels
  • Utility companies
  • Banks and other financial institutions
  • Online shops
  • Retail stores

 

Why Is It Essential To Provide Customer Service 24 Hours A Day?

Being available 24 hours a day shows that you value your customers above all. Through the help of an out of hours call center, your customers can get in touch with a live operator whenever or wherever you are.

 

What Are The Benefits of After Hours Call Center Services?

Especially if you receive a large volume of calls, outsourcing out of hour calls can give you several benefits, such as:

  • Fast response times
  • Lower operational costs
  • Higher customer satisfaction ratings
  • Better customer relationship management
  • Access to the service of trained and skilled agents
  • Use of different call center technology to increase efficiency

 

What Do I Look For In A Great Out of Hours Call Center?

Here are some elements that you need to look for in an out of hours call center:

  • Ability to provide competent and qualified personnel to represent your brand
  • Proven track record in providing positive customer experience
  • Real time reporting and quality control
  • Established call center process guaranteed to add value to your business.
  • Hands-on and competitive management and support team
  • Availability of custom-fit solutions to support your needs

 

After Hours Contact Center in Philippines

Magellan Solutions has been providing after hours call center services for 14 years to hundreds of highly satisfied customers. Our flexible pricing guarantees that we can work on your budget. To know more about the services we provide and for the pricing, kindly contact us, and we will be glad to get back to you as soon as possible.

 

Contact us today for more information