24/7 Answering Services: Overflow and Holiday Cover
24/7 answering services supports your business’ increasing number of calls and inquiries. To help you cope up with your growing customers, we can provide you with a small team of three to 100 agents who are knowledgeable in using the latest call center technologies.
Our 24-hour phone answering service makes sure that there’s someone on the other end of the line whenever customers call. We operate throughout the year, including holidays. This means that we can give your customers the care they deserve around the clock. This also means that you can attend to core business tasks without having to worry about missed opportunities.
Outsourced Phone Answering Service
Outsourcing live phone answering services is a viable business solution that yields numerous benefits, including:
- Critical coverage of business gaps
- Reduced costs
- Improved service
- Seamless operations
- Increased productivity
Magellan Solutions handles both dedicated and shared projects at custom rates. Our competitive pricing helps you cut back on costs and optimize resources. We also make sure that you get value for your money by delivering results.
We take charge of screening, training and managing your offshore staff. We give you access to the country’s talent pool of agents, many of whom have considerable experience in telephone answering.
Moreover, we uphold high standards for service, making sure that we meet your business requirements. Our expertise and industry insight gives us the capacity to deal with every imaginable scenario.
Cover Your Weakest Times
We can respond to calls quickly, keeping hold time to a minimum. We see to it that your customers get sufficient service. Our agents can cope with high call volume, seasonal peaks and valleys, as well as call overflows. They make it a point to give accurate and adequate information in response to queries. They deal with customers in a professional manner at all times.
Outsourcing 24/7 Answering Services In The Philippines
For more than 20 years, the Philippine call center industry proved its worth in providing top-notch customer service. The benefits associated with the country’s Special Economic Zone Act makes outsourcing more cost-effective for businesses.
With us on your side, you can expect to reap the benefits of a 24-hour phone answering service. We adjust to your schedule, handling calls on your behalf during and after fixed business hours. We make sure your customers have a qualified agent to speak to whenever they feel the need to do so.
Contact us for more information on how our services can help your business.