Order Taking Call Center
Are you looking to increase your “bottom line”?
We’re pretty sure that, like most businesses, you’re constantly on the lookout for ways to sell more goods and services while keeping costs in check. Believe it or not, your search may just have come to an end. Consider the Order Taking Customer Call Center service from Magellan Solutions.
An Order Taking Call Center Service is a business tool that makes purchases of goods and services easy and safe. This is done via a live, human customer care representative taking down the purchase details, as well as processing all necessary paperwork and payments. How can this benefit your store?
Take the case of the fast-growing e-commerce industry. Studies show that in 2012, this sector earned some $186 million—surging some 15% from the previous year. And it continues to boom as the increase in revenues has been taking place for the last couple of years now. And it looks like it won’t slow down anytime soon, what with new devices such as smartphones enabling people to make purchases right from the palm of their hands—literally.
If you’re an e-commerce retailer, for instance, you can not only cash in on the success, but even bring it up a notch. With an order taking service, your potential customers can call up, live chat or email their orders after they’ve browsed and decided on what to avail of on your online site. While the aforementioned tasks of order taking and delivery can easily have been taken care of by the site’s shopping cart, the customer rep can answer any questions or address any concerns your clients may have with their purchase. Moreover, having a live agent assist clients—just as the salesperson would at a physical store—gives them peace of mind while shopping and more importantly, when paying for that new pair of iPod speakers.
Our services include:
Needless to say, through the help of an offshore inbound contact center service means your store can stay open 24/7—even on holidays. Business likewise gets a boost as you can sell your wares to the world at any time. And of course, that friendly call center agent can provide true customer satisfaction by taking care of each client—from the purchase decision process to those times when things might just go wrong and they need someone to turn to for help. And this is what brings customers back.
Contact us today for more information