Offshore Physician Answering in the Philippines
Medical organizations receive an influx of inquiries from patients on a daily basis. To make sure that they get the best care possible, it’s necessary to have a reliable medical answering service that covers the following areas:
• Appointment setting
• Appointment rescheduling or cancellation
• After-hours customer inquiry and service
However, medical organizations with limited in-house staff and phone lines might have difficulty coping with high call volume. A HIPAA-compliant service provider like Magellan Solutions can help you keep up with patients. Our team of skilled and experienced agents can handle calls on your behalf.
The benefits for physicians & small Healthcare Companies
Outsourcing to Magellan Solutions translates to reduced costs, increased productivity and greater overall efficiency. You can look forward to high contact rates and reduced holding time. Entrusting your medical answering service with us helps you provide a high level of support to patients who need assistance with appointments, as well as those who have questions about the particulars of your organization. You’ll be able to strengthen this aspect of operations without having to hire additional staff or invest in new phone lines.
Our agents can respond to patients’ calls in a timely manner, all the while providing them with useful and adequate information so that they can make decisions accordingly. Likewise, our agents can help them set, reschedule or cancel appointments with their healthcare providers. They will take on the pain-staking task of matching the patient’s schedule with that of their preferred physician. They can handle calls with the right blend of professionalism and empathy.
Outsourcing Medical Answering Service
Our organizational medical answering page serves hospitals and various healthcare companies
Magellan Solutions can screen, train and supervise agents on your behalf, making sure that they perform well. We also make use of the latest technology for your medical answering service. We do what we can to meet, if not exceed, client expectations.
We operate 24/7, including national and international holidays. This enables you to extend support to patients outside of fixed business hours. This way, you can be sure that patients will have someone to speak to whenever they call.
Moreover, we customize plans and services to be able to cater to the idiosyncrasies of your organization. We understand that each client has unique needs, and that a one-size-fits-all solution is not the best idea.