Chat Support Services

  • Cost-effective chat support services trusted by 100+ businesses.
  • We have experience on various live chat software, plugins supporting 10 languages.
  • Real time reporting with timely quality assurance reviews and implementation.
Get a quote today!

Why Outsource to a Chat Support Call Center?

 
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Multilingual Language Support

Language barrier is never a problem when you outsource your chat support to us. We support 10 languages with the help of our experienced multilingual chat support operators who are expert in communicating.


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Immediate Response

Deliver a high level of customer satisfaction by providing them with fast response to their queries. With our 24/7 live chat support, your customers don’t need to wait for hours before getting the answer they require.


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Quality Assurance

Ensuring that all queries are being attended properly is possible with our quality assurance reviews and implementation. This is to guarantee that customers are being treated with respect and value.

 

Choose Magellan

19

Years In the industry

116

Inbound + Outbound + Back Office Clients

1248

Employees in the Philippines

80+

Industries Catered To

Our Edge

SME-Focused Business Model

Our services are built with small and medium businesses in mind, giving you the support to grow, improve, and succeed over the long haul.

Top-Notch Talents

We carefully select the right people for your projects—those with the skills, dedication, and integrity to get the job done and do it well.

KPI Setting & Benchmarking

We help you set clear, actionable KPIs so you can track progress and ensure your business is always moving in the right direction.

Flexible Pricing Options

Whether you need a dedicated team or shared services, our pricing is flexible to suit your needs—helping you scale without breaking the bank.

Our Onboarding Process

Requirements Setting

1
Call center outsourcing

Recruitment

2

Agent Training

3

Campaign Incubation

4

Campaign Go Live

5

Premier Call Center Services in the Philippines, Trusted by 100+ SMEs Every Month

Magellan Solutions is the trusted partner for customer service outsourcing, inbound call center services, and BPO solutions. We empower small and medium-sized businesses worldwide to achieve excellence and scalability with proven support and measurable results.

GDPR Compliant
SDVOSB Certification
ISO 27001 Certification
PCI DDS Compliant
Trustwave Compliant
Supplier Clearinghouse

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Contact us today for a free 60-min consultation

    Thinking about outsourcing? Send us a message for a free 60-min consultation.

     

    We'll read it and set up a call ASAP!

    You can also contact our numbers:

     

    Toll Free: 1 800 371 6224

    US:  +1 650 204 3191

    UK: +44 8082 803 175

    AU: +61 1800 247 724

    Frequently Asked Questions

    1What is a Live Chat Service?
    It is a business activity of live chat outsourcing to a service provider. It aims to provide a fast response in assisting and resolving customer concerns. The usual service providers include call center companies or freelancers.
    2Do I Really Need to Outsource to A Chat Support Call Center?
    Customers often want to have access to these businesses anytime, anywhere, especially that real-time updates from these industries are important. Online visitors prefer businesses that have a dedicated 24/7 live chat support. Some of the industries that need this service are the following: Telecom industries Banking Travel eCommerce
    3How To Provide Out-Of-Hours Live Chat To My Customers?
    A smart and affordable way to provide this service is by partnering with an offshore service provider. Philippine call centers provide sufficient training and quality assurance processes to make sure that their agents meet your expectations. This way, you can cater to all your customers even after office hours while maintaining your quality of service.

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