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Answering Service - Telemessaging
Telemessaging involves the recording and transmission of written or verbal communication to staff for purposes of customer service and sales. Operators may forward these messages through notes, phone, voicemail, and email, though they don’t take on the aforementioned tasks themselves. Companies that receive a high volume of calls and emails would benefit from outsourcing telemessaging to a reliable service provider.
Magellan Solutions, a Manila-based live answering service and appointment reminders company, can get the job done for you.
Telemessaging is used for the following:
- Appointment setting
- Reminder calls or emails
- Assistance for tech support and account representatives
- Cover for reception staff during peak hours or absences
Likewise, operators screen, record, and handle contacts but don’t necessarily concern themselves with their content.
Outsourcing Telemessaging / Teleservice
Transferring the process to a dependable service provider can help you cope with day-to-day calls and emails without having to increase in-house staff or invest in the technology needed for it. This lets you keep administrative costs to a minimum while at the same time increasing productivity and bolstering customer service. It’s a cost-effective solution for companies looking to maximize their resources.
Outsourcing gives you flexible options in terms of service packages and rates. Our contact center handles both dedicated and shared projects, with the corresponding pricing scheme:
Dedicated – custom
Shared service – custom hourly rates
It also lets you tap into our talent pool of extensively trained operators. This spares you from the tedious task of searching for skilled individuals. You can rest easy knowing that qualified operators are working on your project.
What or Telemessaging Can do for you
Magellan Solutions blends the latest technology with top talent to deliver results. We are highly committed to rendering personalized service, taking your unique business requirements into careful consideration. We can manage calls, emails, and contacts with efficiency during seasonal peaks and valleys, as well as cover for you if your in-house team is either busy or understaffed. Our contact center operates 24/7 throughout the year.
Verticals and industries served by our answering call center:
- Law Offices
- Medical Clinics and Hospitals
- Dental Clinics
- Limousine and Car Rental
- Accounting Firms and Banks
- Insurance
- Telecommunications
- Hospitality
- Media and Communications
- Marketing and Advertising
- Mobile
Contact our Business Development Manager for more information on how our answering services can help your business.
Choose Magellan
Years In the industry
Inbound + Outbound + Back Office Clients
Employees in the Philippines
Industries Catered To
Our Edge
SME-Focused Business Model
Our services are built with small and medium businesses in mind, giving you the support to grow, improve, and succeed over the long haul.
Top-Notch Talents
We carefully select the right people for your projects—those with the skills, dedication, and integrity to get the job done and do it well.
KPI Setting & Benchmarking
We help you set clear, actionable KPIs so you can track progress and ensure your business is always moving in the right direction.
Flexible Pricing Options
Whether you need a dedicated team or shared services, our pricing is flexible to suit your needs—helping you scale without breaking the bank.
Our Onboarding Process
Requirements Setting
Recruitment
Agent Training
Campaign Incubation
Campaign Go Live
Premier Call Center Services in the Philippines, Trusted by 100+ SMEs Every Month
Magellan Solutions is the trusted partner for customer service outsourcing, inbound call center services, and BPO solutions. We empower small and medium-sized businesses worldwide to achieve excellence and scalability with proven support and measurable results.
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You can also contact our numbers:
Toll Free: 1 800 371 6224
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UK: +44 8082 803 175
AU: +61 1800 247 724
