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Dedicated
Live Phone Answering Services

  • Live phone answering integrated with interactive voice response (IVR) to facilitate a more efficient and faster response to callers.
  • Cost-effective, 24/7/365 specialized support for businesses across different industries.
  • Call Operations supporting various web-based CRMs.
  • Why Outsource Phone Answering to a Call Center?


     
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    Cost-Effective Services

    Too many calls, but have limited time? Avoid hang ups and let us help you grow your business! Our affordable services is packed with quality that definitely gives value-for-money.


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    Competent Virtual Receptionists

    If you are looking to outsource your answering service, you’re in the right site! We can provide you with dedicated live virtual receptionists integrated with interactive voice response to help deliver a high level of customer experience.


     

    Our Core Markets


    United States


    Australia


    Europe


    Asia

     

    OUTSOURCING?

    Contact us today for a FREE 60-min consultation.

     
     

    Frequently Asked Questions

    How Does A Live Phone Answering Service Work?

    It is a service that provides phone support to callers who need assistance with concerns in gathering more information about a product, refunds, or any issues in their purchases.

    Magellan Solutions strategically integrates the knowledge and skills of a live phone operator with the use of IVR and various CRMs to improve the quality of service that we provide to customers.

    Why Outsource Answering Service

    These are some of the instances that can tell you if you need an answering service:

    • Most of your phone calls went unanswered
    • Calls continue to come in even after your office hours or during the holiday
    • You are spending a significant amount of time answering calls
    • The receptionist services in your location are expensive
    • You want to maintain a professional image by providing good customer service

    Who Needs Answering Services?

    Any business that needs help in handling phone calls can benefit from outsourcing answering services. But to be more specific, here are the verticals and industries that can make use of a live phone answering service:

    • Law Offices
    • Medical Clinics and Hospitals
    • Dental Clinics
    • Limousine and Car Rental
    • Accounting Firms and Banks
    • Insurance
    • Telecommunications
    • Hospitality
    • Media and Communications
    • Marketing and Advertising
    • Mobile

    What Are The Benefits Of A Live Phone Answering Service?

    With 24/7 answering services, you can provide answers to your queries right at the get-go. No more waiting and delay; guaranteed immediate satisfaction at a low cost.

    What Do I Look For In A Great After Hours Answering Service?

    An after-hours call answering services refer to services provided after your office hours. Aside from its price, the agents who are in-charge should understand the callers’ needs and act upon it with empathy.

    What Are The Specialized Services That You Provide?

    Magellan Solutions offers these specialized services:

    • Message Transcription
    • Virtual Receptionist
    • Unified Messaging – Voice Mail, Fax, Paging or SMS, E-mail
    • Appointment Reminders
    • Medical and Healthcare Appointment Service

    How Much Does A Call Center Cost?

    We make sure that the services we give are worth your pay. We don’t give fixed prices for certain services; instead, we determine our price based on your needs. It usually depends on the number of seats, the agent expertise, the duration of our partnership, and the labor market rate.

    What's The Best Answering Service For A Small Business?

    24/7 live answering services are fit for businesses that are new in the industry. Your new clients will need immediate attention and support to save time and effort.

    Magellan Solutions have specialized live virtual receptionist teams specifically for small businesses. We see to it that your clients will stay with you by giving them more than what is asked for. You can leave it to us to make them happier with our efficient way of handling customer concerns.

    Interested to have your own live telephone answering service? Get a free quote from clicking the button below.

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