Immigration calls don't keep office hours. A family member calls at midnight because someone has been detained. A client abroad calls from a different time zone about an interview date. A worried caller wants to know what a letter from USCIS means. Magellan's immigration attorney answering service picks up every call in your firm's name, in the caller's language where we can, takes a careful message, and gets urgent matters to your attorney right away.
Immigration Attorney Answering Service
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1-800-371-6224
At a Glance
| Best For | Immigration law firms and solo immigration attorneys handling family, removal defense, humanitarian and employment-based cases |
| Core Support | Calls from clients and families, detention and urgent calls, detailed case messages, case-status and existing-client calls, employer calls, and urgent escalation to your attorney |
| Languages | English and Spanish, with other languages available, so callers can explain their situation in the language they speak |
| Coverage | After hours, weekends, holidays, overflow, or around the clock, including callers in other time zones |
| Delivery | Philippines-based agents working in your CRM, case management and intake systems, following your message rules and escalation list |
When an Immigration Call Goes Unanswered, the Stakes Are Higher
For most practices, a missed call is a missed lead. For an immigration firm, it can be a family that doesn't know where a relative is being held, a client who just received a notice with a deadline, or someone abroad who waited until the middle of their night to reach you.
Many of those callers are anxious about saying too much to anyone. If they reach a voicemail greeting in a language they don't speak well, many won't leave a message at all.
An answering service fixes that first contact. A calm, real person answers in your firm's name, listens, takes down what your attorneys need to know, and gets anything urgent to them right away.
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What Missed Immigration Calls Cost Your Firm
Immigration clients often choose a firm on the first call. Someone facing removal proceedings, a pending petition or a family emergency will keep dialing until a person picks up, and the firm that answers is usually the one they hire.
Existing clients feel it too. A client who can't reach anyone after receiving a notice starts to wonder who is watching their case, and that worry turns into repeat calls, complaints and lost referrals in a practice that runs on community trust.
What Our Immigration Answering Service Handles
Immigration calls range from first-time questions to genuine emergencies. Our agents follow your scripts, message format and escalation rules on every call, and never give legal advice.
Works Inside the Systems You Already Use
Your attorneys handle the case. Your answering team handles the first call.
Our answering team works inside the systems your firm already uses: your CRM, case management software, intake platform and scheduling tools. Messages are logged against the right client, or sent by email or text, whichever your team prefers.
Your firm keeps its own records and procedures. Agents follow your message format, routing rules and escalation list.
Why Immigration Firms Outsource Call Answering
Immigration attorneys split their days between hearings, interviews, filings and clients, often across several languages. Answering every call in-house means interrupting that work or letting calls go to voicemail.
Compliance and Data Security, Built In
Immigration matters involve some of the most sensitive information a firm holds: identity documents, immigration history and family details. Magellan Solutions operates under certified security standards, documented confidentiality policies and business-continuity planning that keep client information protected.
Magellan holds ISO 27001, PCI-DSS, and GDPR compliance, the recognized benchmarks for information security and data protection. See our certifications.
![Controlled Data Access icon](https://www.magellan-solutions.com/wp-content/uploads/2026/07/controlled-data-access-security-icon-transparent.png"){kind=icon}
Network and IT infrastructure sits in secured, IT-only locations. Workstations and servers are password-protected across access levels, and physical data-entry points are disabled to prevent unauthorized transfer.
Every employee signs a confidentiality agreement before job assignment—subject to Philippine law and prosecutable for breaches. Access to your data is limited to the team working on your account.
Continuous data backup with off-site copies, a co-location plan with a backup center outside a 10-mile radius, and power-blackout protection —so your firm's calls keep getting answered when circumstances change.
Answering for Every Kind of Immigration Practice
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Frequently Asked Questions
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You can also reach us here:
Toll Free: 1 800 371 6224
US: +1 650 204 3191
UK: +44 8082 803 175
AU: +61 1800 247 724
