Legal answering service agent taking an after-hours call for a law firm

Legal calls don't stop at 5pm, and they don't wait for your receptionist to finish lunch. Magellan's legal answering service picks up every call in your firm's name, takes an accurate message, and gets anything urgent to your on-call attorney right away. It's built for the hours your front desk can't cover: evenings, weekends, holidays, and the moments every line is busy.

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Legal Answering Service

At a Glance

Best For Law firms and solo practitioners who need every call answered outside office hours or when the front desk is full
Core Support Calls answered in your firm's name, accurate message taking, urgent escalation to your on-call attorney, and overflow and holiday coverage
Coverage After hours, weekends, holidays, overflow, or around the clocks
Languages Bilingual and multilingual answering, so callers can be helped in the language they speak
Delivery Philippines-based agents following your greeting, message rules and escalation list; messages by email, text or logged in your system

Voicemail Is Where Legal Calls Go to Die

A caller who reaches voicemail after hours rarely leaves a message. Someone arrested at midnight, served with papers on a Saturday, or hurt in a crash on a holiday weekend doesn't wait for Monday. They call the next number.

 

Existing clients feel it too. A client with a hearing in the morning who can't get past a recording at 7pm starts to wonder who's minding their case.

 

An answering service fixes the simplest version of this problem: a real person answers, in your firm's name, every time. They take down what the caller needs, and if it can't wait, they reach your on-call attorney tonight, not tomorrow.

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What Our Legal Answering Service Covers

Answered in Your Firm's Name

Every call picked up live with your greeting and your call-handling rules, so callers reach your firm, not a voicemail box or a phone tree.

After-Hours & Weekend Coverage

Evenings, overnight and weekends covered by a live agent, from the moment your office closes until it opens again.

Overflow Coverage

When every line is busy, or your receptionist is at lunch or in a meeting, calls roll over to us instead of ringing out.

Holiday & Office Closures

Holidays, firm retreats, weather closures and moves covered without changing your number or your callers' experience.

Accurate Message Taking

Name, callback number, best time to call, new or existing client, and the reason for the call in the caller's own words, recorded to your format.

Urgent Escalation

Matters your firm defines as urgent go straight to your on-call attorney, so emergencies are handled tonight and everything else waits for the morning.

You Decide What Counts as Urgent

Escalation rules are written with your firm during onboarding. Most firms escalate calls like these:

 

  • A new arrest or a client taken into custody
  • A court date or filing deadline in the next 24 hours
  • Protective order or safety concerns in a family matter
  • An existing client whose case has changed overnight
  • A call from a court, opposing counsel or a referral partner you've flagged as priority

Everything else becomes a clear, complete message, delivered in the way your team prefers so it's waiting when the office opens.

 

Agents take messages and follow your escalation list. They don't give legal advice, discuss fees or tell callers whether they have a case.

Messages arrive by email, by text, or logged directly in your case management system, whichever your team prefers. Urgent calls reach your on-call attorney by phone, by text, or both.

Answering, Screening, or Full Intake?

Answering is the simplest of our three levels of call coverage. If you need more than a message, the same team can do more.

Legal Answering Service - YOU ARE HERE

Calls answered in your firm's name, messages taken accurately, and urgent matters escalated to your on-call attorney. Built for after-hours, overflow and holiday coverage.

Legal Call Screening Service

Each caller checked against a short filter, then routed: live transfer for the calls worth an attorney's time, intake for new matters, and a polite decline for solicitations and matters outside your practice.

Full Intake

Everything above, plus the complete intake record, conflict-check details and a booked consultation. The service described on this page.

Why Law Firms Outsource Call Answering

A Person, Not Voicemail

Callers hear a live voice in your firm's name, at any hour, instead of a recording they hang up on

Evenings That Stay Yours

Your attorneys stop checking the office line at night; only the calls you've flagged as urgent reach them

Messages You Can Act On

Complete details and the reason for the call, not "please call back" and a half-heard number

Emergencies Still Get Through

Arrests, deadlines and safety concerns reach your on-call attorney under rules you set

Coverage Matched to Your Hours

Cover only after hours, only overflow, or the full 24 hours, whatever your front desk can't

Room to Grow

Add call screening or full intake later with the same team, without switching providers

Compliance and Data Security, Built In

We know that outsourcing legal work means trusting someone else with privileged and confidential client information — and that trust is only worth extending to a partner who can show its safeguards. Magellan Solutions operates under certified security standards, documented confidentiality policies, and business-continuity planning that keep client information protected.

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Certified Standards

Magellan holds ISO 27001, PCI-DSS, and GDPR compliance — the recognized benchmarks for information security and data protection. See our certifications.

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Controlled Data Access

Network and IT infrastructure sits in secured, IT-only locations. Workstations and servers are password-protected across access levels, and physical data-entry points are disabled to prevent unauthorized transfer.

Enforceable Confidentiality

Every employee signs a confidentiality agreement before job assignment — subject to Philippine law and prosecutable on breach. Access to your data is limited to the team working your account.

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Continuity You Can Count On

Continuous data backup with off-site copies, a co-location plan with a backup center outside a 10-mile radius, and power-blackout protection — so work on your matters doesn't stop when circumstances change.

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Explore our services further by filling out the form below, and we'll reach out to you soon!

    Who We Support

    Civil Law Firm Answering Service

    New disputes, existing clients with hearing questions, and calls from courts and opposing counsel, answered and handled to your rules

    Personal Injury Answering Service

    Accident and injury calls answered at any hour, with messages complete enough to act on before the caller phones another firm

    Immigration Attorney Answering Service

    Calls about status, deadlines and detentions answered by multilingual agents, so callers can explain in their own language

    Probate Law Firm Answering Service

    Families calling after a death, including executors, beneficiaries and heirs, answered with care, with estate deadlines flagged

    Phone Answering Service for DUI Lawyers

    Arrest calls answered around the clock, often late at night and often from family, with urgent matters sent straight to the on-call attorney

    Different practice area? We set up message and escalation rules for the calls your firm actually gets.

    Our Onboarding Process

    Requirements Setting

    1

    1

    Call center outsourcing

    Recruitment

    2

    2

    Agent Training

    3

    3

    Campaign Incubation

    4

    4

    Campaign Go Live

    5

    5

    Frequently Asked Questions

    FAQ
    What does a legal answering service do?
    It answers your firm's calls live, in your firm's name, takes accurate messages, and escalates urgent matters to your on-call attorney. It's most often used after hours, on weekends and holidays, and when your front desk is busy.
    Is it only for after hours, or can you answer 24/7?
    Either. Firms choose after-hours only, overflow only, holidays and closures, or full 24/7 coverage, and can change as their needs change.
    What counts as urgent, and how do you reach our on-call attorney?
    Your firm decides. Common examples are new arrests, deadlines in the next 24 hours, safety concerns and changes to an existing client's case. Urgent calls go to your on-call attorney under the escalation list you give us; everything else becomes a message for the morning.
    How do we receive messages?
    However your team prefers: by email, by text, or logged directly in your case management system. Every message is waiting when the office opens, and urgent calls reach your on-call attorney by phone, text or both.
    Can your agents book consultations?
    Booking consultations is part of full intake, where agents qualify the caller, capture the matter and conflict-check details, and put the consultation on an attorney's calendar. See our legal intake call center
    Can you filter out solicitors and calls we don't handle?
    That's call screening: each caller is checked against your criteria, then transferred, routed or politely declined.
    Can you answer calls in languages other than English?
    Yes. We offer bilingual and multilingual answering, so callers can leave a message or explain an urgent matter in the language they're most comfortable speaking. See our multilingual call center services.
    Do your agents give legal advice?
    No. They take messages and follow your escalation rules. Legal advice, fee questions and decisions about representation stay with your attorneys.

    We'd be happy to walk you through your options.

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      Toll Free: 1 800 371 6224

      US:  +1 650 204 3191

      UK: +44 8082 803 175

      AU: +61 1800 247 724