Cold caller contacting an expired listing owner for a real estate agent

Owners whose listing has just expired, and owners trying to sell on their own, have already shown they want to sell. What they need is a better plan. Magellan Solutions' expired listing and FSBO outreach gives your team dedicated callers who work these lists every day: they confirm each owner's current status, follow your scripts, qualify the seller, and book listing appointments with your agents.

Expired Listings & FSBO Outreach

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At a Glance

Best For Listing agents, agent teams and brokerages that prospect expired listings and FSBOs for new listings
Core Support Expired listing calls, FSBO outreach, owner status checks, seller qualification, follow-up calls, listing appointment booking, CRM updates
Engagement Dedicated cold callers who work only on your campaigns
Channels Outbound calls and callbacks, with SMS or email follow-up when included in your workflow
Delivery Philippines-based callers working from your expired and FSBO lists in your CRM, with calls placed from your dialer or ours and recordings available for review

Expired and FSBO Owners Want to Sell, but Only to the Agent Who Calls First

An expired listing owner wanted to sell and didn't. An FSBO owner wants to sell and is trying to do it alone. Both are the warmest owners on any cold list, and every agent in your market knows it. The listings that turn into appointments go to whoever calls on day one, calls back when the owner was busy, and keeps calling for the weeks it takes an FSBO to decide they want help. Most agents can't make those calls every morning and still run their listings. Our callers make them for you, consistently, and hand your agents qualified sellers ready for a listing presentation.

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Our Expired Listings & FSBO Outreach Services

Your callers work your expired and FSBO lists every day, following your scripts, qualifying questions and booking rules, and logging every attempt in your CRM.

Expired Listing Calls

Owners are called as soon as their listing expires. Callers confirm the property hasn't been relisted with another agent, find out why it didn't sell, and ask your questions about the owner's plans to try again.

FSBO Outreach

For-sale-by-owner sellers are called from your lists. Callers confirm the home is still for sale without an agent, learn how the sale is going, and keep in touch on your schedule until the owner is ready to talk about help.

Follow-Up Calls

Owners who weren't ready on the first call get the follow-up sequence you set, by phone, with SMS or email follow-up when included in your workflow.

Listing Appointment Booking

Qualified sellers are booked for a listing presentation on the right agent's calendar, with the owner's situation and reasons for selling noted for your agent.
Expired and FSBO calls are one part of our real estate cold calling services. To call the neighbors of your listings and sales, see circle prospecting services. If you already have inquiries and database leads that need working, see real estate appointment setting.

Why Agents Outsource Expired Listing & FSBO Outreach

Expired and FSBO calling works when it's done every day, and that's the part most agents can't keep up while running their listings. Outsourcing keeps the calls going without taking your agents out of appointments.

More Time in Listing Appointments

Your agents spend their time presenting to sellers, not dialing through lists every morning.

Callers Trained for These Conversations

Expired and FSBO owners often start the call frustrated. Callers are trained on your scripts for both, handle objections calmly, and follow your process without making decisions that require a licensed real estate professional.

Day-One Contact

New expireds and FSBOs are called as they appear on your lists, with the follow-up schedule you set for owners who aren't ready yet.

Cost Reduction

Avoid the cost of hiring and training in-house staff to work your expired and FSBO lists.

Works Inside the Systems You Already Use

Your callers work inside your CRM, list sources, calendars and dialer, following the lead stages, call dispositions and booking rules your team already uses.

Real Estate CRM

Owner details, call outcomes and next steps logged against the contact after every call

Expired & FSBO Lists

Daily expired and FSBO lists from the sources you already use, worked as they arrive

Calling Platform

Calls placed from your dialer or ours, with recordings available for review

Calendars

Listing appointments booked straight onto your agents' calendars

Compliance and Data Security, Built In

We know that outsourcing expired listing and FSBO outreach means trusting someone else with your lists and client data, and that trust is only worth extending to a partner who can show its safeguards. Magellan Solutions operates under certified security standards, documented confidentiality policies, and business continuity planning that keep your lists, owner records and CRM data secure.

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Certified Standards

Magellan holds ISO 27001 and PCI-DSS certifications — the recognized benchmarks for information security, payment data, and protected customer information. See our certifications.

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Controlled Data Access

Access to calling lists, owner details, CRM systems, calendars and call notes is restricted to the team responsible for your account, according to their role.

Enforceable Confidentiality

Every employee signs a confidentiality agreement before job assignment. Calling lists, owner details, calendars and call notes are limited to the team responsible for your account.

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Continuity You Can Count On

Continuous data backup, off-site copies, backup-center planning and power-blackout protection keep your calling campaigns running when unexpected circumstances affect normal operations.

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    Do-Not-Call and Calling-Hours Rules

    Calling lists are checked against the do-not-call registries for the markets we call, such as the National Do Not Call Registry in the US, the Do Not Call Register in Australia and the TPS in the UK, as well as your own opt-out list. Calls are placed only within permitted local calling hours, and opt-out requests are logged immediately.

    Who We Support

    Real Estate Agents

    Real Estate Agent Teams

    Real Estate Brokerages

    Don’t see your outreach process? We can customize our workflows around your expired listing and FSBO outreach, lead sources, property data, contact strategies, follow-up sequences, CRM environment, qualification criteria, and conversion processes.

    Our Onboarding Process

    Requirements Setting

    1

    1

    Call center outsourcing

    Recruitment

    2

    2

    Agent Training

    3

    3

    Campaign Incubation

    4

    4

    Campaign Go Live

    5

    5

    Frequently Asked Questions

    FAQ
    What does an expired listing and FSBO outreach service do?
    It calls owners whose listing has expired and owners selling without an agent. Callers work from your lists and scripts, confirm each owner's current status, qualify the seller against your criteria, follow up on your schedule, and book qualified sellers for a listing appointment. They don't give valuations or pricing opinions. That stays with your agents.
    What happens if an expired listing has been relisted, or an FSBO has signed with an agent?
    Callers confirm the owner's status at the start of every call. If the property is listed with another agent, the call ends politely, no pitch is made, and the record is updated in your CRM so it isn't called again.
    Do you follow do-not-call rules?
    Yes. Lists are checked against the do-not-call registries for the markets we call, such as the National Do Not Call Registry in the US, the Do Not Call Register in Australia and the TPS in the UK, as well as your own opt-out list. Calls are made within permitted local calling hours, and anyone who asks not to be called again is removed right away.
    Do you write the expired and FSBO scripts?
    We work from your approved scripts, and during onboarding we help adapt them, because an expired listing and an FSBO each need a different opening. For examples and structure, see our guide to real estate cold calling scripts.
    Can I hire dedicated cold callers for expireds and FSBOs?
    Yes. Most programs use dedicated cold callers who work only on your campaigns and learn your market, scripts and CRM. Add callers as your lists grow.
    Where do the expired and FSBO lists come from?
    From the list sources you already use. Your team sends or connects the daily lists, and our callers work them in your CRM. If you're just starting, we can work with you during onboarding on how lists reach the team each day.
    Can you handle busy seasons?
    Yes. Calling capacity can scale up when expireds spike, such as at the end of a listing season, then back down, without changing your permanent headcount.
    How is this different from circle prospecting?
    Expired and FSBO outreach picks its list by the owner's situation: a listing that didn't sell, or a home for sale without an agent. Circle prospecting picks its list by location, calling the neighbors of your listings and sales. Many agents run both. See our circle prospecting services.

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      Toll Free: 1 800 371 6224

      US:  +1 650 204 3191

      UK: +44 8082 803 175

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