Chat agent answering a website inquiry for a real estate brokerage

Buyers, sellers and renters browse listings at night and on weekends, and when a question comes up, they want an answer before they click away. Magellan Solutions' live chat for real estate puts a trained person on your website and listing pages. Our chat team answers property questions, qualifies new leads, books showings and consultations, and passes hot leads to your agents right away, following your rules.

Live Chat for Real Estate

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At a Glance

Best For Real estate agents and teams, brokerages, property management firms, developers and commercial real estate agencies
Core Support Website and listing-page chat, lead qualification, showing and consultation booking, property FAQs, hot-lead handoff to your agents
Channels Website live chat, with hot leads and urgent inquiries passed to your team by phone or text
Delivery Philippines-based chat agents working in your chat platform or one we set up for you, plus your CRM and calendars, following your scripts and handoff rules

Website Visitors Who Don't Get an Answer Don't Wait

Someone looking at a listing at 10pm has a question now: is it still available, can I see it Saturday, what are the HOA fees, does the building allow pets? A seller wants to know what their home might be worth, and a tenant wants to know who to contact. If the only option is a contact form, most visitors leave and ask the next site. Your agents can't watch the website chat while they're showing homes and meeting clients. Our chat team does it for them: every visitor gets a real answer from a person, and every lead is captured and handed to the right agent.

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Our Live Chat Services for Real Estate

Our chat agents learn your listings, showing rules and lead questions, so every website conversation sounds like it's coming from your office.

Viewing & Appointment Scheduling

Visitors book property tours, listing consultations and agent calls in the chat, straight onto your team's calendar.

Lead Qualification

We ask your qualifying questions, such as buying or selling timeline, pre-approval status, budget, area and contact details, so your agents know who to call first.

Property FAQs

Answers on availability, price, HOA fees, parking, pet policies and showing times, taken from your listing details. Questions about neighborhoods and schools go to your agent.

Hot-Lead Handoff

Ready-to-act buyers and sellers are passed to the right agent by phone or text, with the chat transcript logged so nobody has to ask the same questions twice.
Live chat covers your website. For live answering when people call, see our real estate answering service. If you want one dedicated person handling calls, email, chat and text for your business, that's our real estate virtual receptionist. To follow up the leads chat captures, see real estate appointment setting.

Why Real Estate Teams Outsource Live Chat

Website leads go cold in minutes, and nobody in a busy office can watch the chat window all day. An outsourced chat team answers every visitor without adding headcount.

Answers When Visitors Are Browsing

Visitors get a reply on late nights, weekends and holidays, when most listing browsing happens and your office is closed.

Instant Lead Capture

Engage interested buyers, sellers and renters while they're on the listing, and capture their details before they leave the page.

More Time for Your Agents

Your agents stop watching the website chat and spend their time on showings, listing appointments and clients.

Lower Cost Than Staffing Chat

Avoid hiring, training and scheduling extra staff to cover your website chat, especially evenings and weekends.

Works Inside the Systems You Already Use

Our chat agents work in the chat software already on your website, or in one we set up for you, and log every lead, transcript and booking into your CRM and calendars as the chat ends. Your team keeps its tools and process, and gets qualified leads where it already looks for them.

Website Chat Platform

Chats answered in the chat software already on your website and listing pages, or one we set up for you

CRM

Contact details, qualifying answers and chat transcripts logged against the lead

Calendar System

Showings and consultations booked on the right agent's calendar

Team Notifications

Hot leads and urgent inquiries sent to your agents by phone or text the moment they come in

Compliance and Data Security, Built In

Outsourcing real estate live chat services means trusting someone else with customer data—and that trust is only worth extending to a partner who can show its safeguards. Magellan Solutions operates under certified security standards, documented confidentiality policies, and business continuity planning that keep protected customer information secure.

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Certified Standards

Magellan holds ISO 27001 and PCI-DSS certifications — the recognized benchmarks for information security, payment data, and protected customer information.See our certifications.

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Controlled Data Access

Network and IT infrastructure sits in secured, IT-only locations. Workstations and servers are password-protected across access levels, and physical data-entry points are disabled to prevent unauthorized transfer.

Enforceable Confidentiality

Every employee signs a confidentiality agreement before job assignment—subject to Philippine law and prosecutable for breaches. Access to your data is limited to the team working on your account.

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Continuity You Can Count On

Continuous data backup with off-site copies, a co-location plan with a backup center outside a 10-mile radius, and power-blackout protection — so customer support doesn't stop when circumstances change.

Want to know more?

Explore our services further by filling out the form below, and we'll reach out to you soon!

    Who We Support

    Real Estate Agents & Teams

    Your own website and listing pages covered, so leads reach you instead of the portal's next agent.

    Real Estate Brokerages

    Chat across your brokerage site, with leads routed to the right agent or office.

    Real Estate Developers

    Questions about new developments answered, with sales-center visits and pre-sale registrations booked.

    Property Management Firms

    Rental inquiries, showing requests and tenant questions handled, with maintenance issues passed to your team.

    Commercial Real Estate Agencies

    Leasing and sale inquiries qualified by space needs, timeline and budget before they reach your brokers.

    Don’t see your real estate business type? Our live chat workflows can be customized around your property services, lead qualification process, listing inquiries, appointment scheduling, CRM, communication preferences, and follow-up procedures.

    Our Onboarding Process

    Requirements Setting

    1

    1

    Call center outsourcing

    Recruitment

    2

    2

    Agent Training

    3

    3

    Campaign Incubation

    4

    4

    Campaign Go Live

    5

    5

    Frequently Asked Questions

    FAQ
    What does live chat for real estate handle?
    A trained chat agent answers visitors on your website and listing pages in real time. They answer questions from your listing details, qualify new buyer, seller and rental leads, book showings and consultations, and pass hot leads to your agents. Chat agents don't give valuations, pricing opinions or legal advice. That stays with your licensed professionals.
    Is it a chatbot?
    No. Every chat is answered by a real person, trained on your listings and your rules. If you already use a chatbot, our agents can take over when a visitor asks for a person or the question goes beyond what the bot can answer.
    How is live chat different from an answering service or a virtual receptionist?
    Live chat and our real estate answering service are both managed services delivered by shared, trained teams: chat covers your website, and the answering service covers your phones. A virtual receptionist is one dedicated person who works only on your account and handles calls, email, chat and text. Choose a managed service for coverage on one channel, and the receptionist for one person across all of them.
    Is it available 24/7?
    Yes. Coverage can be 24/7, after hours only, evenings and weekends, or overflow when your own team is busy. You choose when chats come to us.
    What happens when a hot lead comes in?
    We follow your handoff rules. A buyer ready to see a property or a seller ready to list is passed to the right agent by phone or text, with the chat transcript logged in your CRM. Everyone else gets their questions answered and is booked or logged for follow-up.
    Do you use our chat software or yours?
    Either. Our agents can work in the chat software already on your website, so nothing changes for your visitors or your team. If you don't have one, we can set one up for you.
    Is our lead and client information kept secure?
    Yes. Magellan holds ISO 27001 and PCI-DSS certifications, access to your systems is limited to the team on your account, and every agent signs a confidentiality agreement before starting. See our certifications.

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      Toll Free: 1 800 371 6224

      US:  +1 650 204 3191

      UK: +44 8082 803 175

      AU: +61 1800 247 724