An Outlook of the Call Center Industry

The predicted outlook for the year 2020 regarding the development of BPO services and contact centers in the Philippines is strong. The global market share of the IT-BPO industry of the Philippines is at 16 percent, beating India in the last two years.

 

As the offshore contact center industry is one of the fastest growing industries in the Philippines today, based on sectoral projections, the call center industry is expected to create an annual 60,000-70,000 jobs until 2022.

 

For the provision of offshore solutions for non-core, English-language business processes that depend substantially on the human element, the Philippines offers significant quality and value.

New foreign and domestic contact center outsourcing investments in the Philippines

Company

Location

Workstations

Employees

Investment

(US$ millions)

Convergys Corp.

Enterprise Center

Makati

840

1,875

10.06

E-Performax Contact Center Corp.

 

N/A

210 8

N/A

9.25

Epixtar Corp.

 

Eastwood Corporate Center

Quezon City

1,500

3 , 000

N/A

RMH Teleservices Asia Pacific, Inc.

 

Eastwood City Cyberpark

Quezon City

500

768

9.22

Vision-X (Phils.) Inc.

 

RCBC Plaza

Makati

2,000 9

700 10

826

6.80 11

2.80

 

Totals

5,750

6,469

38.13

Sources: Philippine BoI; Philippine Department of Trade and Industry.

Choose Magellan

19

Years In the industry

116

Inbound + Outbound + Back Office Clients

1248

Employees in the Philippines

80+

Industries Catered To

Our Edge

SME-Focused Business Model

Our services are built with small and medium businesses in mind, giving you the support to grow, improve, and succeed over the long haul.

Top-Notch Talents

We carefully select the right people for your projects—those with the skills, dedication, and integrity to get the job done and do it well.

KPI Setting & Benchmarking

We help you set clear, actionable KPIs so you can track progress and ensure your business is always moving in the right direction.

Flexible Pricing Options

Whether you need a dedicated team or shared services, our pricing is flexible to suit your needs—helping you scale without breaking the bank.

Premier Call Center Services in the Philippines, Trusted by 100+ SMEs Every Month

Magellan Solutions is the trusted partner for customer service outsourcing, inbound call center services, and BPO solutions. We empower small and medium-sized businesses worldwide to achieve excellence and scalability with proven support and measurable results.

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