• Latest Blog Updates
  • Offshore Call Center for Cruise Companies

    The primary goal of cruise companies is to give customers a one-of-a-kind experience –but most companies neglect an important part of this. That one-of-a-kind experience should start not when the customers take their first step on the ship, but at the moment they book a reservation or

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  • Outsourcing an Infomercial Call Center

    Infomercials or DRTVs (direct response television) are designed and produced with the primary goal of selling a product. To make sure that an infomercial campaign achieves a robust return on investment (ROI), put all the necessary support and technology in place. This is where your infomer

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  • Medical Appointment Scheduling/Re-Scheduling from an Offshore Location

    Healthcare entities save valuable time and effort when they outsource to reliable and efficient billing companies in offshore location their patients’ appointment schedules and re-scheduling. Outsourcing gives them more time for other important tasks such as i

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  • Outsourcing to the Philippines: a Good Place to Begin Your Startup

    The outsourcing industry loves the Philippines. There are a number of reasons why. Recently lauded as the world’s second fastest growing economy, the Philippines attracts more and more startups with its booming outsourcing industry. The country has been undertaking an important role for the efficie

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Leading 24/7 Call Center and BPO Company

As one of the Philippines’ fastest-growing call center & BPO companies, Magellan Solutions is committed to deliver high-quality offshore outbound and inbound contact center, back-office and data processing solutions to businesses from all over the world.

From live answering, order taking,  tech support & help desk call center services and various back office processes, Magellan Solutions offers a unique cost-effective outsourcing solution.

Since 2005, Magellan Solutions has helped enhance customer experience, reduce operational costs, and improve productivity of small, medium and large-scale businesses in industries such as telcos, services industry, healthcare, hotel, real estate, pharmaceuticals, beauty & supplements, online retail, law, finance and tech. Contact us.

Inbound Tech Support Call Center partner

Inbound Call Center Services

Our customized approach to inbound call center outsourcing can accommodate all manner of specific requirements and support the most current contact center infrastructures:

  • Customer Service, Contact Center
  • Inquiries, Requests and Complaints Handling
  • Help Desk and Technical Support
  • Order Taking Service
  • Reservations and Bookings
  • Call Overflow and After Office Hours Support
  • Dealer Locators
  • Multi-lingual Call Center Support
  • Inbound Surveys
  • E-mail Response
  • Web or Live Chat Support
  • Business Continuity
  • Customized Services (inquire for any inbound customer care or business support)

Outbound Call Center Services

Magellan Solutions operates one of the more experienced outbound call centers in the Philippines. Our outbound contact center operations are enabled and incentivized to improve the telemarketing and up-selling capabilities of partners.

  • Telemarketing
  • Campaign Management
  • Market Research
  • Telephone Surveys
  • Customer Retention
  • Loyalty Programs
  • Billing Reminder
  • Up-Selling and Cross-Selling
  • Lead Generation

Back Office and Data Processing Services

Our Business Process Outsourcing operations are comprised of well-informed and well-trained professionals. As the leading call center outsourcing location, the Philippines also enjoy a reputation for delivering topnotch KPO and BPO solutions to businesses.

  • Message Transcription
  • Applied Engineering
  • Data Entry and Data Processing
  • Accounting and Payroll Processing
  • Legal Transcription
  • Technical Recruitment
  • Medical Transcription, Medical Billing and Coding Services
  • Virtual assistance and other BPO services

Certified and Compliant Call Center and BPO

Outsourcing to a call center and BPO company can be a seamless move when your offshore partner is certified and compliant to the best international standards:
ISO/IEC 27001:2005 Certified
HIPAA compliant
PCI Data Security Standard (PCI DSS) compliant call center

Download Case Study: Spa to find out about how we work.
Los Angeles Times interview: Magellan’s CEO on Philippines as Call Center Capital globally

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