Latest Blog Updates
For the outsourcing newbie: How to outsource a customer service call center?
Outsourcing has been utilized by many businesses around the world for over a decade now, but some business owners still have wavering opinions as well as basic questions about this. So let's start from the basic. Outsourcing a customer service call cente
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Magellan Solutions is here because of its people. – Fred Chua, Magellan Solutions CEO
This September 2016, Magellan Solutions is celebrating its 11 years in the BPO industry. It is 11 years of helping SMEs and large corporations deliver great customer experiences around the world. Its formal operations started in August 2005 as an inbound call center wi
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Top 5 tasks that small business owners really need help with

(As first seen as an answer by Magellan Solutions to a question posted on Quora) Sma
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How to preserve business values when outsourcing to an inbound contact center
One of the reasons why some companies refuse to outsource is because they believe they will lose their sense of control on the project. Contrary to what they think, outsourcing does not translate to reli
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24/7 Call Center & BPO Company

The Philippines is the world’s number one destination for call center outsourcing. Our company Magellan Solutions is a rapidly growing call center & BPO that serves big and small companies worldwide.

Our contact center and BPO services – live answering, order taking, tech support & help desk call center services, lead gen, data entry and other back office processes – offer cost-effective and cost-savings solutions for organizations and individuals.

Since 2005, Magellan Solutions has helped enhance customer experience, reduce operational costs, and improve productivity of small, medium and large-scale businesses in industries such as telcos, services industry, healthcare, hotel, real estate, pharmaceuticals, beauty & supplements, online retail, law, finance and tech.

Inbound Tech Support Call Center partner

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Best Offering. Contact Centre and BPO services We Specialize.

Inbound customer service
Tech support/Help desk
Telemarketing
Lead generation
Live chat support
Telephone answering service
Data Entry

Keep scrolling. You can talk to us now about these services. For other contact center or business process services, you can keep scrolling.

Inbound Call Center Services

Our customized approach to inbound call center outsourcing can accommodate all manner of specific requirements and support the most current contact center infrastructures:

Customer Service, Contact Center
Inquiries, Requests and Complaints Handling
Help Desk and Technical Support
Order Taking Service
Reservations and Bookings
Call Overflow and After Office Hours Support
Dealer Locators
Multi-lingual Call Center Support
Inbound Surveys
E-mail Response
Web or Live Chat Support
Business Continuity
Customized Services (inquire for any inbound customer care or business support)

Outbound Call Center Services

Magellan Solutions operates one of the more experienced outbound call centers in the Philippines. Our outbound contact center operations are enabled and incentivized to improve the telemarketing and up-selling capabilities of partners.

Telemarketing
Campaign Management
Market Research
Telephone Surveys
Customer Retention
Loyalty Programs
Billing Reminder
Up-Selling and Cross-Selling
Lead Generation

Back Office and Data Processing Services

Our Business Process Outsourcing operations are comprised of well-informed and well-trained professionals. As the leading call center outsourcing location, the Philippines also enjoy a reputation for delivering topnotch KPO and BPO solutions to businesses.

Message Transcription
Applied Engineering
Data Entry and Data Processing
Accounting and Payroll Processing
Legal Transcription
Technical Recruitment
Medical Transcription, Medical Billing and Coding Services
Virtual assistance and other BPO services

Certified and Compliant Call Center and BPO

Outsourcing to a call center and BPO company can be a seamless move when your offshore partner is certified and compliant to the best international standards:
ISO/IEC 27001:2005 Certified
HIPAA compliant
PCI Data Security Standard (PCI DSS) compliant call center

Download Case Study: Spa to find out about how we work.
Los Angeles Times interview: Magellan’s CEO on Philippines as Call Center Capital globally

Latest Blog Updates
For the outsourcing newbie: How to outsource a customer service call center?
Outsourcing has been utilized by many businesses around the world for over a decade now, but some business owners still have wavering opinions as well as basic questions about this. So let’s start from the basic. Outsourcing a customer service call center First, determine what type(s) of customer service you want to outsource and what […]

Read More
Magellan Solutions is here because of its people. – Fred Chua, Magellan Solutions CEO
This September 2016, Magellan Solutions is celebrating its 11 years in the BPO industry. It is 11 years of helping SMEs and large corporations deliver great customer experiences around the world. Its formal operations started in August 2005 as an inbound call center with just 14 agents and 1 team leader from its first office. […]

Read More
Top 5 tasks that small business owners really need help with
(As first seen as an answer by Magellan Solutions to a question posted on Quora) Small business owners often wear many hats. However, when is the time when one can’t have an additional hat anymore? Here are the top 5 tasks that small business owners really need help with: Website development Many small business owners, […]

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How to preserve business values when outsourcing to an inbound contact center
One of the reasons why some companies refuse to outsource is because they believe they will lose their sense of control on the project. Contrary to what they think, outsourcing does not translate to relinquishing control of your company’s standards or giving up your business identity. Here are the ways on how you can ensure […]

Read More