• Latest Blog Updates
  • The Philippines as Home Care Call Center Capital

    It’s no secret that the Philippines is at the forefront of voice services world-wide. This reputation has been earned through sound infrastructure, government support and a skilled workforce. This reputation also extends to the country’s home care call center services, which are top-notch and cost-efficient. What makes the Philippines a hot spot for Read More

  • Outsourcing Seasonal Call Center Support

    Customer activity goes up during peak season. When in-house staff have difficulty coping with the upsurge in calls and inquiries, companies can decide to either hire additional employees. However, this is a time-consuming and cost-prohibitive move that can eat away at a company’s resources. Outsourcing seasonal c

    Read More
  • Why Philippine Call Centers are Now More Popular than Indian Call Centers?

    The Philippines has overtaken India as the world’s leading offshore destination for call centers. Despite its expertise in information technology, India is losing out on about 70% of call center business to the Philippines and other competitors in Eastern Europe. According to expert

    Read More
  • Magellan Solutions Is Hiring

    Good day call center applicants. We have good news! Before this year ends, we will need between 150-200 new call center and BPO employees. We have urgent needs for the following professionals: Inbound Sales Representatives Outbound Sales Representatives Customer Service Representatives Lead Generation Specialists Technical Support Specialists

    Read More

24/7 Call Center &  BPO Company

The Philippines is the world’s number one destination for call center outsourcing. Our company Magellan Solutions is a rapidly growing call center & BPO that serves big and small companies worldwide.

Our contact center and BPO services – live answering, order taking,  tech support & help desk call center services, lead gen, data entry and other back office processes – offer cost-effective and cost-savings solutions for organizations and individuals.

Since 2005, Magellan Solutions has helped enhance customer experience, reduce operational costs, and improve productivity of small, medium and large-scale businesses in industries such as telcos, services industry, healthcare, hotel, real estate, pharmaceuticals, beauty & supplements, online retail, law, finance and tech.

Inbound Tech Support Call Center partner

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Best Offering. Contact Centre and BPO services We Specialize.

Inbound customer service
Tech support/Help desk
Lead generation
Live chat support
Telephone answering service
Data Entry

Keep scrolling. You can talk to us now about these services. For other contact center or business process services, you can keep scrolling.

Inbound Call Center Services

Our customized approach to inbound call center outsourcing can accommodate all manner of specific requirements and support the most current contact center infrastructures:

  • Customer Service, Contact Center
  • Inquiries, Requests and Complaints Handling
  • Help Desk and Technical Support
  • Order Taking Service
  • Reservations and Bookings
  • Call Overflow and After Office Hours Support
  • Dealer Locators
  • Multi-lingual Call Center Support
  • Inbound Surveys
  • E-mail Response
  • Web or Live Chat Support
  • Business Continuity
  • Customized Services (inquire for any inbound customer care or business support)

Outbound Call Center Services

Magellan Solutions operates one of the more experienced outbound call centers in the Philippines. Our outbound contact center operations are enabled and incentivized to improve the telemarketing and up-selling capabilities of partners.

  • Telemarketing
  • Campaign Management
  • Market Research
  • Telephone Surveys
  • Customer Retention
  • Loyalty Programs
  • Billing Reminder
  • Up-Selling and Cross-Selling
  • Lead Generation

Back Office and Data Processing Services

Our Business Process Outsourcing operations are comprised of well-informed and well-trained professionals. As the leading call center outsourcing location, the Philippines also enjoy a reputation for delivering topnotch KPO and BPO solutions to businesses.

  • Message Transcription
  • Applied Engineering
  • Data Entry and Data Processing
  • Accounting and Payroll Processing
  • Legal Transcription
  • Technical Recruitment
  • Medical Transcription, Medical Billing and Coding Services
  • Virtual assistance and other BPO services

Certified and Compliant Call Center and BPO

Outsourcing to a call center and BPO company can be a seamless move when your offshore partner is certified and compliant to the best international standards:
ISO/IEC 27001:2005 Certified
HIPAA compliant
PCI Data Security Standard (PCI DSS) compliant call center

Download Case Study: Spa to find out about how we work.
Los Angeles Times interview: Magellan’s CEO on Philippines as Call Center Capital globally

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