Offshore Outbound and Inbound Call Center Services

As one of the Philippines’ fastest growing call centers, Magellan Solutions is committed to delivering high-quality offshore outbound and inbound call center services to small and medium businesses globally.

From live order taking, message transcription to help desk call center services, Magellan Solutions offers its business customers consistent delivery and unmatched customer service.

See how small-to-medium sized businesses like yours can enhance customer experience, reduce operational costs and improve productivity.
Contact us to find out more about outsourced call center services:

Inbound Call Center Services

• Customer Services / Service Fulfillment
• Inquiries/ Requests / Complaints Handling
• Help desk / Technical Support
• Order Taking / Order Entry / Order Processing
• Reservations / Booking / Authorizations
• Call Overflow / After Office Hours Support
• Dealer Locators
• Multilingual Support
• Inbound Surveys
• E-mail Response
• Web Chat

Outbound Call Center services

• Telemarketing
• Campaign Management
• Market Research / Telephone Surveys
• Customer Retention / Loyalty Programs
• Billing Reminder
• Up-Selling / Cross-Selling
• Lead Generation

Magellan Solutions delivers top outsourced, offshore call center and inbound contact center solutions: help desk call center, order taking, answering services, reservations, and customer service.

Magellan Solutions is an expanding offshore inbound customer service/help desk contact center that is reputed to be flexible, responsive and personalized to clients.

Check our careers page for the latest job opportunities.  Apply today.

Magellan Solutions boasts of the best talents in the offshore outsourcing industry. Let our team handle your call center service by calling us today.

Magellan Solutions has 2 facilities in Metro Manila - San Juan and Mandaluyong. The company boasts of 800 seats in 2 offices, to date.