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  • 14 Tips On How To Reduce Your Business’ Call-Abandon Rates

    Written by: John Borillo
    Remember that time

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  • Know The Difference: Inbound Call Centers vs. Outbound Call Centers

    Written by: John Borillo
    You have heard about a lot of people

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  • The Top Customer Service Trends In 2015

    Written by: John Borillo

    Leading 24/7 Inbound Call Center and BPO Company

    As one of the Philippines’ fastest-growing BPO companies, Magellan Solutions is committed to delivering high-quality offshore outbound and inbound contact center, back-office and data processing solutions to businesses from all over the world.

    From live order taking, business answering services to help desk call center services, Magellan Solutions offers its business customers consistent delivery and unmatched customer service.

    See how your business enhance customer experience, reduce operational costs, and improve productivity. Feel free to contact us today to find out more about our services:

    Success Story: Consumer Electronics

    Inbound Call Center Services

    • Customer Service
    • Inquiries, Requests and Complaints Handling
    • Help Desk and Technical Support
    • Order Taking Service
    • Reservations and Bookings
    • Call Overflow and After Office Hours Support
    • Dealer Locators
    • Multi-lingual Call Center Support
    • Inbound Surveys
    • E-mail Response
    • Web or Live Chat Support
    • Business Continuity

    Outbound Call Center Services

    • Telemarketing
    • Campaign Management
    • Market Research
    • Telephone Surveys
    • Customer Retention
    • Loyalty Programs
    • Billing Reminder
    • Up-Selling and Cross-Selling
    • Lead Generation

    Back Office & Data Processing Services

    • Message Transcription
    • Applied Engineering
    • Data Processing
    • Accounting and Payroll Processing
    • Legal Transcription
    • Technical Recruitment
    • Medical Transcription
    • Medical Billing and Coding Services

    How The Philippines Made It As The World’s Most Business Proficient Country

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