• Latest Blog Updates
  • What Employee Qualities are Call Centers Looking for? call_center_employment

    Your customer service is only as good as the caliber of the agents who provide it. As front liners, customer service employees serve as the human element of your company. Being in direct contact with clientele puts them in the position to not just offer solutions, but to empathize with customers and make the

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  • Benefits Of Booking A Flight Through A Call Center airport reservation

    A proven way to impress today’s airplane-flying customers is to provide a hassle-free and quick service, particularly in making flight reservations. Some companies in the travel services industry have already decided outsourcing this task to call centers and BPOs is a practical and effective alternative to hi

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  • What Impact Does Outsourcing Have On Your In-House Employees? outsourcing_services

    If your in-house employees have too much on their plates, then you need to consider outsourcing. It’s not about replacing your staff with an offshore team in a bid to widen profit margins. It’s about spreading out the work load and making office life more bearable for your in-house hires.Here’s what outsourcing service

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  • Questions You Should Ask Before Outsourcing Your Services outsourcing services

    Outsourcing is no longer optional. It has become a necessity in an increasingly competitive business landscape. Doing so can give you an edge over your larger and more established competitors. US companies hired over 14 million offshore employees in 2013 alone - testament to outsourcing’s role in g

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24/7 Call Center &  BPO Company

The Philippines is the world’s number one destination for call center outsourcing. Our company Magellan Solutions is a rapidly growing call center & BPO that serves big and small companies worldwide.

Our contact center and BPO services – live answering, order taking,  tech support & help desk call center services, lead gen, data entry and other back office processes – offer cost-effective and cost-savings solutions for organizations and individuals.

Since 2005, Magellan Solutions has helped enhance customer experience, reduce operational costs, and improve productivity of small, medium and large-scale businesses in industries such as telcos, services industry, healthcare, hotel, real estate, pharmaceuticals, beauty & supplements, online retail, law, finance and tech.

Inbound Tech Support Call Center partner

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Best Offering. Contact Centre and BPO services We Specialize.

Inbound customer service
Tech support/Help desk
Telemarketing
Lead generation
Live chat support
Telephone answering service
Data Entry

Keep scrolling. You can talk to us now about these services. For other contact center or business process services, you can keep scrolling.



Inbound Call Center Services

Our customized approach to inbound call center outsourcing can accommodate all manner of specific requirements and support the most current contact center infrastructures:

  • Customer Service, Contact Center
  • Inquiries, Requests and Complaints Handling
  • Help Desk and Technical Support
  • Order Taking Service
  • Reservations and Bookings
  • Call Overflow and After Office Hours Support
  • Dealer Locators
  • Multi-lingual Call Center Support
  • Inbound Surveys
  • E-mail Response
  • Web or Live Chat Support
  • Business Continuity
  • Customized Services (inquire for any inbound customer care or business support)

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Outbound Call Center Services

Magellan Solutions operates one of the more experienced outbound call centers in the Philippines. Our outbound contact center operations are enabled and incentivized to improve the telemarketing and up-selling capabilities of partners.

  • Telemarketing
  • Campaign Management
  • Market Research
  • Telephone Surveys
  • Customer Retention
  • Loyalty Programs
  • Billing Reminder
  • Up-Selling and Cross-Selling
  • Lead Generation

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Back Office and Data Processing Services

Our Business Process Outsourcing operations are comprised of well-informed and well-trained professionals. As the leading call center outsourcing location, the Philippines also enjoy a reputation for delivering topnotch KPO and BPO solutions to businesses.

  • Message Transcription
  • Applied Engineering
  • Data Entry and Data Processing
  • Accounting and Payroll Processing
  • Legal Transcription
  • Technical Recruitment
  • Medical Transcription, Medical Billing and Coding Services
  • Virtual assistance and other BPO services

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Certified and Compliant Call Center and BPO

Outsourcing to a call center and BPO company can be a seamless move when your offshore partner is certified and compliant to the best international standards:
ISO/IEC 27001:2005 Certified
HIPAA compliant
PCI Data Security Standard (PCI DSS) compliant call center

Download Case Study: Spa to find out about how we work.
Los Angeles Times interview: Magellan’s CEO on Philippines as Call Center Capital globally


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