Magellan Solutions: Call Center Services & BPO Solutions Philippines

Latest Blog Updates
14 Tips On How To Reduce Your Business’ Call-Abandon Rates

Written by: John Borillo
Remember that time
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Know The Difference: Inbound Call Centers vs. Outbound Call Centers

Written by: John Borillo
You have heard about a lot of people
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The Top Customer Service Trends In 2015
Written by: John Borillo
Leading 24/7 Inbound Call Center and BPO Company

As one of the Philippines’ fastest-growing BPO companies, Magellan Solutions is committed to delivering high-quality offshore outbound and inbound contact center, back-office and data processing solutions to businesses from all over the world.

From live order taking, business answering services to help desk call center services, Magellan Solutions offers its business customers consistent delivery and unmatched customer service.

See how your business enhance customer experience, reduce operational costs, and improve productivity. Feel free to contact us today to find out more about our services:

Success Story: Consumer Electronics

Inbound Call Center Services
- Customer Service
- Inquiries, Requests and Complaints Handling
- Help Desk and Technical Support
- Order Taking Service
- Reservations and Bookings
- Call Overflow and After Office Hours Support
- Dealer Locators
- Multi-lingual Call Center Support
- Inbound Surveys
- E-mail Response
- Web or Live Chat Support
- Business Continuity
Outbound Call Center Services
- Telemarketing
- Campaign Management
- Market Research
- Telephone Surveys
- Customer Retention
- Loyalty Programs
- Billing Reminder
- Up-Selling and Cross-Selling
- Lead Generation
Back Office & Data Processing Services
- Message Transcription
- Applied Engineering
- Data Processing
- Accounting and Payroll Processing
- Legal Transcription
- Technical Recruitment
- Medical Transcription
- Medical Billing and Coding Services
How The Philippines Made It As The World’s Most Business Proficient Country
Value Proposition

Company Overview

Management Team
- Latest Blog Updates
- 14 Tips On How To Reduce Your Business’ Call-Abandon Rates
  Written by: John Borillo Remember that time when you were calling that company’s help desk call center number? Yes, you were asked to press numbers to get to the right department. And then you were asked a variety of other questions. And when you asked to speak with an agent, you were put on hold […]
  
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- Know The Difference: Inbound Call Centers vs. Outbound Call Centers
  Written by: John Borillo You have heard about a lot of people working in call center companies or call center service providers. You have heard about companies and businesses investing in a call center Philippines. You have been hearing about these contact centers for a long time but do you really know call centers and […]
  
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- The Top Customer Service Trends In 2015
  Written by: John Borillo It is that time of the year once again when people are making plans and are trying to change lives. Some are getting ready to take on the challenges that the year would bring them. It is that time of the year when you would see a lot of people working […]
  
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- Why Businesses Need Data Transcription Services
  In this day and age, data is quite a very important part of our daily lives. We live on data. We thrive on data. And we make money with data. This is quite surreal especially in the world of businesses. Most organizations like to keep a tab on their business’ data. They like to know […]
  
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Leading 24/7 Inbound Call Center and BPO Company

Success Story: Consumer Electronics

Inbound Call Center Services

Outbound Call Center Services

Back Office & Data Processing Services

How The Philippines Made It As The World’s Most Business Proficient Country