• Latest Blog Updates
  • We Are Ready: The Philippines Rising In Healthcare BPO inbound call center time management

    Written by: Jon Borillo

    The Philippines is known to be one of the top contenders when it comes to providing business process outsourcing services to companies who do need them. The Philippine call center industry has made waves especially when it comes to taking and making calls because of their neutral accent as compared

    Read More
  • Where To Find A Tech Support Call Center For Computer Issues Customer Support Phil

    Written by: Jon Borillo

    In this day and age, it is almost impossible to find an industry or a simple business that does not make use of computers or anything that makes use of such high technology. Computers have seemingly taken over our world in more ways than we can imagine. They have done

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  • Where To Find The Best Philippine Telemarketing Call Centers

    Written by: Jon Borillo

    The Philippines is known globally to be a great source of call centers that you can contact and go to in case you need to outsource some back-office support from your native homeland. This is because the country has a huge talent pool, with half of college graduates with business

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  • Is There a Rainbow After a Bad Customer Experience?

    This is probably one of the biggest nightmares for business owners – getting stuck in a situation where bad customer experience happens.
    Imagine a customer whose concern is about a recently purchased product, which turned out to be a defective unit. Customer immediately calls customer hotline and gets nothing but equally bad service. It

    Read More

Leading 24/7 Inbound Call Center and BPO Company

As one of the Philippines’ fastest-growing BPO companies, Magellan Solutions is committed to delivering high-quality offshore outbound and inbound contact center, back-office and data processing solutions to businesses from all over the world.

From live order taking, business answering services to help desk call center services, Magellan Solutions offers its business customers consistent delivery and unmatched customer service.

See how your business enhance customer experience, reduce operational costs, and improve productivity. Feel free to contact us today to find out more about our services:

Business Success Story: Consumer Electronics

Inbound Call Center Services

  • Customer Service
  • Inquiries, Requests and Complaints Handling
  • Help Desk and Technical Support
  • Order Taking Service
  • Reservations and Bookings
  • Call Overflow and After Office Hours Support
  • Dealer Locators
  • Multi-lingual Call Center Support
  • Inbound Surveys
  • E-mail Response
  • Web or Live Chat Support
  • Business Continuity

Outbound Call Center Services

  • Telemarketing
  • Campaign Management
  • Market Research
  • Telephone Surveys
  • Customer Retention
  • Loyalty Programs
  • Billing Reminder
  • Up-Selling and Cross-Selling
  • Lead Generation

Back Office and Data Processing Services

  • Message Transcription
  • Applied Engineering
  • Data Processing
  • Accounting and Payroll Processing
  • Legal Transcription
  • Technical Recruitment
  • Medical Transcription
  • Medical Billing and Coding Services

Download Case Study: Spa to find out about how we work.

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