Latest Blog Updates
Investing In Right People Translates Into Great Customer Experience
Many business owners can tell you that you would need to invest in the right people or workers to help your business achieve what you want it to reach. This is oftentimes something that a lot of owners know but often forget to follow. However, it is high time th
Read More
Investing In Customer Experience Is An All-Important Customer Service Trend

Customers today expect personalized experiences. If your business is focused greatly on customer service and aiming at providing great customer experience, then you should make sure that you focus on that one starting this year. This is a very essential part of the business and you should make sure that you give it the attention it de
Read More
14 Tips On How To Reduce Your Business’ Call-Abandon Rates

Written by: John Borillo
Remember that time when you were calling that company’s help desk call center number? Yes, you were asked to press numbers to get to the right department. And then you were asked a variety of other questions. And when you asked
Read More
Know The Difference: Inbound Call Centers vs. Outbound Call Centers

Written by: John Borillo
You have heard about a lot of people working in call center companies or call center service providers. You have heard about companies and businesses investing in a call center Philippines. You have been hearing about these contact cente
Read More

Leading 24/7 Inbound Call Center and BPO Company

As one of the Philippines’ fastest-growing BPO companies, Magellan Solutions is committed to delivering high-quality offshore outbound and inbound contact center, back-office and data processing solutions to businesses from all over the world.

From live order taking, business answering services to help desk call center services, Magellan Solutions offers its business customers consistent delivery and unmatched customer service.

See how your business enhance customer experience, reduce operational costs, and improve productivity. Feel free to contact us today to find out more about our services:

Success Story: Consumer Electronics

Inbound Call Center Services

Customer Service
Inquiries, Requests and Complaints Handling
Help Desk and Technical Support
Order Taking Service
Reservations and Bookings
Call Overflow and After Office Hours Support
Dealer Locators
Multi-lingual Call Center Support
Inbound Surveys
E-mail Response
Web or Live Chat Support
Business Continuity

Outbound Call Center Services

Telemarketing
Campaign Management
Market Research
Telephone Surveys
Customer Retention
Loyalty Programs
Billing Reminder
Up-Selling and Cross-Selling
Lead Generation

Back Office & Data Processing Services

Message Transcription
Applied Engineering
Data Processing
Accounting and Payroll Processing
Legal Transcription
Technical Recruitment
Medical Transcription
Medical Billing and Coding Services

Download Case Study: Spa to find out about how we work.

Latest Blog Updates
Investing In Right People Translates Into Great Customer Experience
Many business owners can tell you that you would need to invest in the right people or workers to help your business achieve what you want it to reach. This is oftentimes something that a lot of owners know but often forget to follow. However, it is high time that you take the chance to […]

Read More
Investing In Customer Experience Is An All-Important Customer Service Trend
Customers today expect personalized experiences. If your business is focused greatly on customer service and aiming at providing great customer experience, then you should make sure that you focus on that one starting this year. This is a very essential part of the business and you should make sure that you give it the attention […]

Read More
14 Tips On How To Reduce Your Business’ Call-Abandon Rates
Written by: John Borillo Remember that time when you were calling that company’s help desk call center number? Yes, you were asked to press numbers to get to the right department. And then you were asked a variety of other questions. And when you asked to speak with an agent, you were put on hold […]

Read More
Know The Difference: Inbound Call Centers vs. Outbound Call Centers
Written by: John Borillo You have heard about a lot of people working in call center companies or call center service providers. You have heard about companies and businesses investing in a call center Philippines. You have been hearing about these contact centers for a long time but do you really know call centers and […]

Read More