Latest Blog Updates
The Magic Words Of Excellent Customer Service
Communication is grounded on the words that we use, how we construct it, and how we deliver it. We also know that exceptional communication translates to outstanding customer service. That is because the words and phrases that we use are so powerful that it has the ability to guide or redi
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Why Investors Are Attracted To The Philippine Call Center Industry
[caption id="attachment_11177" align="aligncenter" width="1234"] The Philippines is undoubtedly among the highly-coveted regions across the globe as far as business process outsourcing (BPO) is concerned today.[/caption
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Funny Quotations About Call Center Work
The work of a call center agent is often a repeated cycle of calls, tickets, reports, emails, and complaints. Most of the time, they deal with irate customers or encounter prospects who hung up the phone. The stress level is high in this industry. It even goes against the normal work hours. Whil
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Top Countries Served by Philippine Call Center & BPO Industry
Ever since global outsourcing started, the growth of business process outsourcing (BPO) industry in the Philippines has developed at a faster rate. The Philippines continues to be one of the top call centers in the world and still remains as the top destination for customer r
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24/7 Call Center & BPO Company

The Philippines is the world’s number one destination for call center outsourcing. Our company Magellan Solutions is a rapidly growing call center & BPO that serves big and small companies worldwide.

Our contact center and BPO services – live answering, order taking, tech support & help desk call center services, lead gen, data entry and other back office processes – offer cost-effective and cost-savings solutions for organizations and individuals.

Since 2005, Magellan Solutions has helped enhance customer experience, reduce operational costs, and improve productivity of small, medium and large-scale businesses in industries such as telcos, services industry, healthcare, hotel, real estate, pharmaceuticals, beauty & supplements, online retail, law, finance and tech.

Inbound Tech Support Call Center partner

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Best Offering. Contact Centre and BPO services We Specialize.

Inbound customer service
Tech support/Help desk
Telemarketing
Lead generation
Live chat support
Telephone answering service
Data Entry

Keep scrolling. You can talk to us now about these services. For other contact center or business process services, you can keep scrolling.

Inbound Call Center Services

Our customized approach to inbound call center outsourcing can accommodate all manner of specific requirements and support the most current contact center infrastructures:

Customer Service, Contact Center
Inquiries, Requests and Complaints Handling
Help Desk and Technical Support
Order Taking Service
Reservations and Bookings
Call Overflow and After Office Hours Support
Dealer Locators
Multi-lingual Call Center Support
Inbound Surveys
E-mail Response
Web or Live Chat Support
Business Continuity
Customized Services (inquire for any inbound customer care or business support)

Get a quote now

Outbound Call Center Services

Magellan Solutions operates one of the more experienced outbound call centers in the Philippines. Our outbound contact center operations are enabled and incentivized to improve the telemarketing and up-selling capabilities of partners.

Telemarketing
Campaign Management
Market Research
Telephone Surveys
Customer Retention
Loyalty Programs
Billing Reminder
Up-Selling and Cross-Selling
Lead Generation

Get a quote now

Back Office and Data Processing Services

Our Business Process Outsourcing operations are comprised of well-informed and well-trained professionals. As the leading call center outsourcing location, the Philippines also enjoy a reputation for delivering topnotch KPO and BPO solutions to businesses.

Message Transcription
Applied Engineering
Data Entry and Data Processing
Accounting and Payroll Processing
Legal Transcription
Technical Recruitment
Medical Transcription, Medical Billing and Coding Services
Virtual assistance and other BPO services

Get a quote now

Certified and Compliant Call Center and BPO

Outsourcing to a call center and BPO company can be a seamless move when your offshore partner is certified and compliant to the best international standards:
ISO/IEC 27001:2013 Certified
HIPAA compliant
PCI Data Security Standard (PCI DSS) certified

Download Case Study: Spa to find out about how we work.
Los Angeles Times interview: Magellan’s CEO on Philippines as Call Center Capital globally

Latest Blog Updates
The Magic Words Of Excellent Customer Service
Communication is grounded on the words that we use, how we construct it, and how we deliver it. We also know that exceptional communication translates to outstanding customer service. That is because the words and phrases that we use are so powerful that it has the ability to guide or redirect our behavior towards either […]
Read More
Why Investors Are Attracted To The Philippine Call Center Industry
Over the years, the Philippines has pulled off exceptional feat in client satisfaction and overall performance leading to great success for venturing foreign investors. Two decades after the first call center started its operation, the call center industry has flourished and developed into one of the top targets of foreign companies investing in business process […]
Read More
Funny Quotations About Call Center Work
Funny work quotes provide a welcome change from our usual (serious) posts on call center interview tips and call center career advice. There have been many quotes from famous individuals about the trials and tribulations of work.
Read More
Top Countries Served by Philippine Call Center & BPO Industry
Ever since global outsourcing started, the growth of business process outsourcing (BPO) industry in the Philippines has developed at a faster rate. The Philippines continues to be one of the top call centers in the world and still remains as the top destination for customer relations management. It employs over a million workers and has […]
Read More