Latest Blog Updates
Benefits Of Outsourcing Call Answering Services
Contrary to what some people think, call answering services involve more than just having an operator answer your incoming business phone calls in a professional and respectful manner. At its core, call ans
Read More
Call Center Outsourcing 2017 Mid Year Report
The beginning of the year 2017 made some stakeholders in the outsourcing industry, notably call center outsourcing, a little concerned. The newly-elected President of the United States of America Donald J. Trump
Read More
Virtual Assistant: Outsource Phone Answering Services And Do Business 24/7
Every day, more and more business owners are turning to outsourcing as a way to increase their focus on their core competencies, efficiency, and productivity. One of the many services that give business owners these benefits is a phone answering
Read More
How To Find And Contact The Best Call Center Companies
The abundance of call center companies is a good thing, as it gives business owners looking to work with these companies plenty of options to choose from. Too plenty,
Read More

24/7 Call Center & BPO Company

The Philippines is the world’s number one destination for call center outsourcing. Our company Magellan Solutions is a rapidly growing call center & BPO that serves big and small companies worldwide.

Our contact center and BPO services – live answering, order taking, tech support & help desk call center services, lead gen, data entry and other back office processes – offer cost-effective and cost-savings solutions for organizations and individuals.

Since 2005, Magellan Solutions has helped enhance customer experience, reduce operational costs, and improve productivity of small, medium and large-scale businesses in industries such as telcos, services industry, healthcare, hotel, real estate, pharmaceuticals, beauty & supplements, online retail, law, finance and tech.

Inbound Tech Support Call Center partner

Get a quote now

Best Offering. Contact Centre and BPO services We Specialize.

Inbound customer service
Tech support/Help desk
Telemarketing
Lead generation
Live chat support
Telephone answering service
Data Entry

Keep scrolling. You can talk to us now about these services. For other contact center or business process services, you can keep scrolling.

Inbound Call Center Services

Our customized approach to inbound call center outsourcing can accommodate all manner of specific requirements and support the most current contact center infrastructures:

Customer Service, Contact Center
Inquiries, Requests and Complaints Handling
Help Desk and Technical Support
Order Taking Service
Reservations and Bookings
Call Overflow and After Office Hours Support
Dealer Locators
Multi-lingual Call Center Support
Inbound Surveys
E-mail Response
Web or Live Chat Support
Business Continuity
Customized Services (inquire for any inbound customer care or business support)

Get a quote now

Outbound Call Center Services

Magellan Solutions operates one of the more experienced outbound call centers in the Philippines. Our outbound contact center operations are enabled and incentivized to improve the telemarketing and up-selling capabilities of partners.

Telemarketing
Campaign Management
Market Research
Telephone Surveys
Customer Retention
Loyalty Programs
Billing Reminder
Up-Selling and Cross-Selling
Lead Generation

Get a quote now

Back Office and Data Processing Services

Our Business Process Outsourcing operations are comprised of well-informed and well-trained professionals. As the leading call center outsourcing location, the Philippines also enjoy a reputation for delivering topnotch KPO and BPO solutions to businesses.

Message Transcription
Applied Engineering
Data Entry and Data Processing
Accounting and Payroll Processing
Legal Transcription
Technical Recruitment
Medical Transcription, Medical Billing and Coding Services
Virtual assistance and other BPO services

Get a quote now

Certified and Compliant Call Center and BPO

Outsourcing to a call center and BPO company can be a seamless move when your offshore partner is certified and compliant to the best international standards:
ISO/IEC 27001:2005 Certified
HIPAA compliant
PCI Data Security Standard (PCI DSS) compliant call center

Download Case Study: Spa to find out about how we work.
Los Angeles Times interview: Magellan’s CEO on Philippines as Call Center Capital globally

Latest Blog Updates
Benefits Of Outsourcing Call Answering Services
Contrary to what some people think, call answering services involve more than just having an operator answer your incoming business phone calls in a professional and respectful manner. At its core, call answering services is a way to upgrade your company’s level of professionalism, credibility, and reputation. While all these are intangible things, they all […]
Read More
Call Center Outsourcing 2017 Mid Year Report
The beginning of the year 2017 made some stakeholders in the outsourcing industry, notably call center outsourcing, a little concerned. The newly-elected President of the United States of America Donald J. Trump did not waste time in declaring to the world about his “America first” campaign, which in a nutshell, means prioritizing Americans for employment […]
Read More
Virtual Assistant: Outsource Phone Answering Services And Do Business 24/7
Every day, more and more business owners are turning to outsourcing as a way to increase their focus on their core competencies, efficiency, and productivity. One of the many services that give business owners these benefits is a phone answering service with the help of a virtual assistant. Outsourcing your phone answering service to a […]
Read More
How To Find And Contact The Best Call Center Companies
The abundance of call center companies is a good thing, as it gives business owners looking to work with these companies plenty of options to choose from. Too plenty, it seems. The vast number of call center companies operating in the world today can actually pose a challenge for business owners. How do you possibly […]
Read More