- Latest Blog Updates
- Top Countries Served by Philippine Call Center & BPO Industry
Ever since global outsourcing started, the growth of business process outsourcing (BPO) industry in the Philippines has developed at a faster rate. The Philippines continues to be one of the top call centers in the world and still remains as the top destination for customer r
Read More - Voice Problems Among Call Center Agents
A well-modulated voice is one of the best qualities of a good representative. Like singers, lawyers, teachers, and preachers, the voice is an asset — a capital that enables them to earn a living. Call center agents communicate mostly by phone, thus using their voice on a regular basis and f
Read More - Philippines VS. India: Which One Is Better In BPO Services?
There are two countries in the world that are quite known for providing effective business process outsourcing services — India and the Philippines. Businesses that are looking to outsource services from BPO companies usually go to these countries to look for
Read More - Where To Find The Best Philippine Telemarketing Call Centers
The Philippines is a well-known global destination for world-class call centers that can cater to your back office support needs. The country has a huge talent pool, many of which are graduates of business and engineering courses. It is also a perfect call center locatio
Read More
24/7 Call Center & BPO Company
The Philippines is the world’s number one destination for call center outsourcing. Our company Magellan Solutions is a rapidly growing call center & BPO that serves big and small companies worldwide.
Our contact center and BPO services – live answering, order taking, tech support & help desk call center services, lead gen, data entry and other back office processes – offer cost-effective and cost-savings solutions for organizations and individuals.
Since 2005, Magellan Solutions has helped enhance customer experience, reduce operational costs, and improve productivity of small, medium and large-scale businesses in industries such as telcos, services industry, healthcare, hotel, real estate, pharmaceuticals, beauty & supplements, online retail, law, finance and tech.
Inbound Tech Support Call Center partner
Best Offering. Contact Centre and BPO services We Specialize.
Inbound customer service
Tech support/Help desk
Telemarketing
Lead generation
Live chat support
Telephone answering service
Data Entry
Keep scrolling. You can talk to us now about these services. For other contact center or business process services, you can keep scrolling.
Inbound Call Center Services
Our customized approach to inbound call center outsourcing can accommodate all manner of specific requirements and support the most current contact center infrastructures:
- Customer Service, Contact Center
- Inquiries, Requests and Complaints Handling
- Help Desk and Technical Support
- Order Taking Service
- Reservations and Bookings
- Call Overflow and After Office Hours Support
- Dealer Locators
- Multi-lingual Call Center Support
- Inbound Surveys
- E-mail Response
- Web or Live Chat Support
- Business Continuity
- Customized Services (inquire for any inbound customer care or business support)
Outbound Call Center Services
Magellan Solutions operates one of the more experienced outbound call centers in the Philippines. Our outbound contact center operations are enabled and incentivized to improve the telemarketing and up-selling capabilities of partners.
- Telemarketing
- Campaign Management
- Market Research
- Telephone Surveys
- Customer Retention
- Loyalty Programs
- Billing Reminder
- Up-Selling and Cross-Selling
- Lead Generation
Back Office and Data Processing Services
Our Business Process Outsourcing operations are comprised of well-informed and well-trained professionals. As the leading call center outsourcing location, the Philippines also enjoy a reputation for delivering topnotch KPO and BPO solutions to businesses.
- Message Transcription
- Applied Engineering
- Data Entry and Data Processing
- Accounting and Payroll Processing
- Legal Transcription
- Technical Recruitment
- Medical Transcription, Medical Billing and Coding Services
- Virtual assistance and other BPO services
Certified and Compliant Call Center and BPO
Outsourcing to a call center and BPO company can be a seamless move when your offshore partner is certified and compliant to the best international standards:
ISO/IEC 27001:2013 Certified
HIPAA compliant
PCI Data Security Standard (PCI DSS) certified
Download Case Study: Spa to find out about how we work.
Los Angeles Times interview: Magellan’s CEO on Philippines as Call Center Capital globally
- Latest Blog Updates
- Top Countries Served by Philippine Call Center & BPO Industry
Ever since global outsourcing started, the growth of business process outsourcing (BPO) industry in the Philippines has developed at a faster rate. The Philippines continues to be one of the top call centers in the world and still remains as the top destination for customer relations management. It employs over a million workers and has […]
Read More - Voice Problems Among Call Center Agents
A well-modulated voice is one of the best qualities of a good representative. Like singers, lawyers, teachers, and preachers, the voice is an asset — a capital that enables them to earn a living. Call center agents communicate mostly by phone, thus using their voice on a regular basis and for long periods. Being frequent […]
Read More - Philippines VS. India: Which One Is Better In BPO Services?
There are two countries in the world that are quite known for providing effective business process outsourcing services — India and the Philippines. Businesses that are looking to outsource services from BPO companies usually go to these countries to look for a good partner. These two countries are usually battling it out neck to neck […]
Read More - Where To Find The Best Philippine Telemarketing Call Centers
The Philippines is a well-known global destination for world-class call centers that can cater to your back office support needs. The country has a huge talent pool, many of which are graduates of business and engineering courses. It is also a perfect call center location because its human capital speaks English more naturally. While India […]
Read More