• Latest Blog Updates
  • In the Time Zone: Australia Companies and Outsourcing to the Philippines

    Rising costs, market saturation and competition are just some of the reasons why businesses feel the need to lower their overhead expenses. This helps them maximize resources and expand profit margins, enabling companies to sustain themselves and the customers who do business with them. This has paved the way for the gl

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  • Home Care Answering Service: A Call Center for Patient Care

    Healthcare and home care providers and hospices know that their patients' medical needs don't stop the moment they leave the clinic. Many of them require follow-up after treatment and consultation, especially if they're dealing with serious illnesses and if they need supervision with their medication. This

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  • Inbound Call Center Agents: Key Skills That Help Company Growth

    Inbound call center agents handle calls initiated by customers. These calls may cover everything from product inquiries and clarifications on a given transaction process, to grievances and complaints. It is customers' primary means of communicating with a brand or company. Inbound call center agents are the first liners when it comes to customer service. Their ability to handle calls accordingly can make or brea

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  • B2B Lead Generation Quickie: Getting Prospects Online

    Business to business lead generation is a key task in an increasingly competitive global market. It makes use of several tactics to get sales prospects. For many companies, this is their life line and their primary means of securing transactions and making profit. It also helps them grow their network and build thei

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Leading 24/7 Call Center and BPO Company

As one of the Philippines’ fastest-growing call center & BPO companies, Magellan Solutions is committed to deliver high-quality offshore outbound and inbound contact center, back-office and data processing solutions to businesses from all over the world.

From live answering, order taking,  tech support & help desk call center services and various back office processes, Magellan Solutions offers a unique cost-effective outsourcing solution.

Since 2005, Magellan Solutions has helped enhance customer experience, reduce operational costs, and improve productivity of small, medium and large-scale businesses in industries such as telcos, services industry, healthcare, hotel, real estate, pharmaceuticals, beauty & supplements, online retail, law, finance and tech. Contact us.

Inbound Tech Support Call Center partner

Inbound Call Center Services

Our customized approach to inbound call center outsourcing can accommodate all manner of specific requirements and support the most current contact center infrastructures:

  • Customer Service, Contact Center
  • Inquiries, Requests and Complaints Handling
  • Help Desk and Technical Support
  • Order Taking Service
  • Reservations and Bookings
  • Call Overflow and After Office Hours Support
  • Dealer Locators
  • Multi-lingual Call Center Support
  • Inbound Surveys
  • E-mail Response
  • Web or Live Chat Support
  • Business Continuity
  • Customized Services (inquire for any inbound customer care or business support)

Outbound Call Center Services

Magellan Solutions operates one of the more experienced outbound call centers in the Philippines. Our outbound contact center operations are enabled and incentivized to improve the telemarketing and up-selling capabilities of partners.

  • Telemarketing
  • Campaign Management
  • Market Research
  • Telephone Surveys
  • Customer Retention
  • Loyalty Programs
  • Billing Reminder
  • Up-Selling and Cross-Selling
  • Lead Generation

Back Office and Data Processing Services

Our Business Process Outsourcing operations are comprised of well-informed and well-trained professionals. As the leading call center outsourcing location, the Philippines also enjoy a reputation for delivering topnotch KPO and BPO solutions to businesses.

  • Message Transcription
  • Applied Engineering
  • Data Entry and Data Processing
  • Accounting and Payroll Processing
  • Legal Transcription
  • Technical Recruitment
  • Medical Transcription, Medical Billing and Coding Services
  • Virtual assistance and other BPO services

Certified and Compliant Call Center and BPO

Outsourcing to a call center and BPO company can be a seamless move when your offshore partner is certified and compliant to the best international standards:
ISO/IEC 27001:2005 Certified
HIPAA compliant
PCI Data Security Standard (PCI DSS) compliant call center

Download Case Study: Spa to find out about how we work.
Los Angeles Times interview: Magellan’s CEO on Philippines as Call Center Capital globally

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