• Latest Blog Updates
  • Business Processes Startups Should Outsource But Probably Aren’t

    Talk Business has recently touched on a topic that is close to our hearts – the outsourcing of crucial tasks by startups and small businesses. You may already be outsourcing your call center requirements, your lead generation and some of your sales requirements. But are you outsourcing the processes below? Some startups feel that these processes should be in-house never mind the cost. So explore these other

    Read More
  • Why You Should Outsource Lead Generation to the Philippines

    Business-to-business (b2b) lead generation is a key task that provides support to sales. Top-notch b2b lead generation is based on in-depth market research, independent opinion, a high level of expertise, proper timing and industry knowledge. It should be able to establish a robust sales pipeline

    Read More
  • Outsourcing Lead Generation for Financial Services

    Financial services have changed after the Global Financial Crisis. On the surface the change seems to favor small operations as big institutions have gone down in trust ratings among ordinary investors. The change has definitely something to do with trust. But did you know that many investors and consumer

    Read More
  • Do You Need a Telephone Answering Service or a Call Center?

    By definition, an answering service is a call center that serves specialized verticals that demand a certain way of handling calls. Agents working for an answering service may be tasked to do both inbound and outbound calls and use any number of ways to interact with a customer: phone call, email message, onli

    Read More

Leading 24/7 Inbound Call Center and BPO Company

As one of the Philippines’ fastest-growing BPO companies, Magellan Solutions is committed to delivering high-quality offshore outbound and inbound contact center, back-office and data processing solutions to businesses from all over the world.

From live order taking, business answering services to help desk call center services, Magellan Solutions offers its business customers consistent delivery and unmatched customer service.

See how your business enhance customer experience, reduce operational costs, and improve productivity. Feel free to contact us today to find out more about our services:

Success Story: Consumer Electronics

Inbound Call Center Services

  • Customer Service
  • Inquiries, Requests and Complaints Handling
  • Help Desk and Technical Support
  • Order Taking Service
  • Reservations and Bookings
  • Call Overflow and After Office Hours Support
  • Dealer Locators
  • Multi-lingual Call Center Support
  • Inbound Surveys
  • E-mail Response
  • Web or Live Chat Support
  • Business Continuity

Outbound Call Center Services

  • Telemarketing
  • Campaign Management
  • Market Research
  • Telephone Surveys
  • Customer Retention
  • Loyalty Programs
  • Billing Reminder
  • Up-Selling and Cross-Selling
  • Lead Generation

Back Office & Data Processing Services

  • Message Transcription
  • Applied Engineering
  • Data Processing
  • Accounting and Payroll Processing
  • Legal Transcription
  • Technical Recruitment
  • Medical Transcription
  • Medical Billing and Coding Services

Download Case Study: Spa to find out about how we work.

This is a unique website which will require a more modern browser to work!

Please upgrade today!

Web Statistics