• Latest Blog Updates
  • Call Center Location: Mandaluyong, Philippines

    Metro Manila Situated in the National Capital Region, Mandaluyong is home to the business district of Ortigas, several malls, prestigious schools and exclusive residential areas. EDSA highway cuts right through the city. It's half an hour away from other business centers such as Makati and Eastwood City. It's an attractive prospect for investors and start-ups. Here are the other reasons wh

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  • Answering Legal: Intake Call Center for Your Law Firm

    One of the major challenges of law firms is having an intake service that connects with the clients whatever time of the day or night. Client intake is an important activity for any business, either legal or whatnot. It is the first significant marketing activity to having a lead conversion system that delivers a steady

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  • Don’t Know Where to Outsource? Why Philippines is a No-Brainer

    It’s a small world after all. The technological revolution that has been taking place allows for the growth of industries around the world. It’s a no-brainer that most businesses, especially in the western part of the globe,

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  • Nearshoring or Offshoring? The Pros and Cons

    Outsourcing is a cost-efficient arrangement that lets clients transfer business processes to a service provider. Numerous benefits include scaled-down expenses, higher profit margins, increased productivity and overall growth. It gives clients access to a pool of skilled and experienced employees whom they might not be a

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Leading 24/7 Inbound Call Center and BPO Company

As one of the Philippines’ fastest-growing BPO companies, Magellan Solutions is committed to delivering high-quality offshore outbound and inbound contact center, back-office and data processing solutions to businesses from all over the world.

From live order taking, business answering services to help desk call center services, Magellan Solutions offers its business customers consistent delivery and unmatched customer service.

See how your business enhance customer experience, reduce operational costs, and improve productivity. Feel free to contact us today to find out more about our services:

Success Story: Consumer Electronics

Inbound Call Center Services

  • Customer Service
  • Inquiries, Requests and Complaints Handling
  • Help Desk and Technical Support
  • Order Taking Service
  • Reservations and Bookings
  • Call Overflow and After Office Hours Support
  • Dealer Locators
  • Multi-lingual Call Center Support
  • Inbound Surveys
  • E-mail Response
  • Web or Live Chat Support
  • Business Continuity

Outbound Call Center Services

  • Telemarketing
  • Campaign Management
  • Market Research
  • Telephone Surveys
  • Customer Retention
  • Loyalty Programs
  • Billing Reminder
  • Up-Selling and Cross-Selling
  • Lead Generation

Back Office & Data Processing Services

  • Message Transcription
  • Applied Engineering
  • Data Processing
  • Accounting and Payroll Processing
  • Legal Transcription
  • Technical Recruitment
  • Medical Transcription
  • Medical Billing and Coding Services

Download Case Study: Spa to find out about how we work.

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