Welcome to Magellan Solutions Outsourcing, Inc.

Offshore Outbound / Inbound Call Center Services

As one of the Philippines’ fastest growing call centers, Magellan Solutions is committed to delivering high-quality offshore outbound and inbound contact center services to small-to-medium enterprises globally.

From live order taking to applied engineering services, Magellan Solutions offers its customers consistent service delivery and unmatched customer service.

See how small-to-medium sized businesses like yours can enhance customer experience, reduce operational costs and improve productivity.
Contact us today to find out more about our services:

Inbound Call Center Services

• Customer Services / Service Fulfillment
• Inquiries/ Requests / Complaints Handling
• Help desk / Technical Support
• Order Taking / Order Entry / Order Processing
• Reservations / Booking / Authorizations
• Call Overflow / After Office Hours Support
• Dealer Locators
• Multilingual Support

Outbound Call Center services

• Telemarketing
• Campaign Management
• Market Research / Telephone Surveys
• Customer Retention / Loyalty Programs
• Billing Reminder
• Up-Selling / Cross-Selling
• Lead Generation

Other Services

• Email Response
• Web Chat

Magellan is an outsourced, offshore call center and inbound contact center provider for outsourced helpdesk, order taking, order entry, reservations, help desk call center, and customer service applications. It aims to become the recognized Philippine provider of such solutions for SMEs.

Magellan is a highly flexible offshore inbound customer service / help desk contact center operation that prides itself with its responsiveness to changes, and its highly personalized approach with all clients.

At Magellan, it’s about the people and the insatiable desire to do better in their careers.

The company takes pride in equipping its staff with the right skills through a variety of training, opportunities and responsibilities to succeed. Magellan continues to seek the most qualified candidates from various positions to bring dynamism and innovation to its expanding organization.

Check out the latest job opportunities today.

Magellan Solutions is managed by the best talents in the offshore outsourcing industry, all working together towards achieving a common goal.

The company comprises a team of highly diverse individuals occupying roles in four major departments: Human Resources, Training, Operations and Quality Assurance.

Know more about the teams that have placed Magellan to where it is today.

Magellan Solutions’ call center infrastructure is highly scalable – it has open source architecture for some of its PBX and IP gateway requirements using the latest Asterisk and Digium technology. 

Aside from this, the company is fully redundant in all aspects of its infrastructure with Cisco routers, Firewalls and the entire LAN community.