“I can’t get no, satisfaction…“ Folks old enough (particularly those from the 1960s or 1970s) will recall these lyrics from a song made popular by the rock group The Rolling Stones. It speaks about sexual frustration and commercialism, and its effects on our lives—how it tends to leave a lot of people wanting more.
While the lack of customer satisfaction is far from sexual, learning that customers are frustrated is the last thing any small business owner wants to happen. An excellent product may suffer sales setbacks in the long run simply because its manufacturer/distributor failed to provide aftersales support, for instance.
Keeping customers satisfied isn’t about making each and every client feel they’re right. This is next to impossible, simply because we all have various needs and wants. So what does customer satisfaction mean, you ask?
Simply put, a happy customer is one that knows he can count on your company to back him up when things go wrong. Having a reliable product is one thing. But having a customer call center that’s easily accessible via telephone or internet, 24/7, makes all the difference.
A customer service call center can, for instance, give the customer technical support for any problems he may encounter when operating the product. Moreover, the friendly telephone agent may direct the client to the nearest service facility, should s/he require such.
In the end, it’s about knowing you’ve made a sound purchase. Now, you too can sing a happy tune, just like Jagger.