“Give Love on Christmas Day” is a popular Christmas song first recorded and sung by the famous family group The Jackson 5.

The catchy tune and the equally heartfelt lyrics remind one and all to spread some love to mankind during the holidays—no matter what your race, color, or religion may be.

If you really think about it, those lyrics sung by a young Michael Jackson might be on to something, especially for your company’s customer call center.

It might be a good time to remind your inbound call center phone reps to dish out some “holiday service”. This can be in the form of answering the phone more quickly, as well as lessening the hold times customers have to go through. Moreover, it may likewise come in the form of an extra cheery disposition —one that is just a tad more than your call center service telephone agents’ usual friendly demeanor.

Of course, these reminders are just the tip of the proverbial iceberg. There are a lot more ways to “give love on Christmas day” to your contact center clients. Check back with us soon to find out more.