The holidays, they say, are the best time of the year to get away and celebrate. Whether it be a few days spent on vacation with the family or simply gathering with family and friends at a special (and often posh) place, such time is always considered a treat.
And for an hotelier and hotel manager like yourself, this can only mean good news. Yet did you know that you can make it even better news by beefing up that reservations customer call center for the holiday season?
As mentioned above, most everyone will be thinking of going on vacation. This means making sure that your customer service call center, specifically your reservations and bookings service, is ready to take on the deluge of expected guests wishing to book a room.
Apart from room bookings, your inbound call center must likewise be ready to make reservations for folks that may wish to have Christmas or New Year’s Eve dinner at any of your hotel’s posh restaurants and cafes.
Needless to say, make sure that being “ready” means that your call center service hotline team are at their best—dishing out warm and friendly service that makes guests feel right at home, even before they actually book that reservation.
Make it a Merry Christmas by making your guests feel right at home—even as they get away for the holidays.