Magellan Solutions' best Inbound Call Center / Contact Center Solutions

Offering Help Desk, Customer Care, Tech Support and Order Taking for the SMB markets

As an emerging leader in call center service, Magellan Solutions helps businesses manage their relationships with their customers.

To achieve this, the company offers two core solutions: Inbound call center and outbound call center services.

Inbound call center services include help desk, reservations, order taking, order entry, customer service/customer care, technical support, billing and payment authorization, dealer location, direct response, directory services, electronic eligibility services, lead generation and management, order processing, sales, and telemessaging.

Outbound call center services include advisory services, collection, credit and sales verification, loyalty program management, market research, reactivation, reinstatement and telemarketing functions.

Magellan's customer support/customer care inbound contact center services employ multiple communications channels, including telephone, facsimile, voice mail, e-mail, instant messaging and web chat communications.

Inbound Call Center Services

• Customer Call Center Services / Service Fulfillment
• Inquiries / Requests/ Complaints Handling
• Help desk Support Call Center / Technical Support
• Call Center Services for Order Taking / Order Entry / Order Processing
• Call Center Reservations / Booking / Authorizations
• Call Overflow / After Office Hours Support
• Dealer Locators
• Multilingual Support
• Inbound Surveys
• E-mail Response
• Web Chat

Outbound Call Center services

• Telemarketing
• Campaign Management
• Market Research/ Telephone Surveys
• Customer Retention/ Loyalty Programs
• Billing Reminder
• Up-Selling/ Cross-Selling
• Lead Generation

Contact Us today for a free, no-obligation consultation on outsourcing your call center to Magellan Solutions.