Our offshore contact center services are generally divided into inbound and outbound services.
Outbound services include advisory services, collection, credit and sales verification,
loyalty program management, market research, reactivation, reinstatement
and telemarketing functions.
Inbound call center services include help desk, reservations, order taking,
order entry, customer service / customer care, technical support, billing and
payment authorization, dealer location, direct response, directory services, electronic
eligibility services, lead generation and management, order processing, sales,
and telemessaging.
Our customer support / customer care inbound contact center services employ
multiple communications channels, including telephone, facsimile,
voice mail, e-mail, instant messaging and Web chat communications.
Inbound Call Center Services
Outbound Call Center services
- Telemarketing
- Campaign Management
- Market Research/ Telephone Surveys
- Customer Retention/ Loyalty Programs
- Billing Reminder
- Up-Selling/ Cross-Selling
- Lead Generation
Other Services
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