Inbound Call Center / Contact Center Solutions

Help Desk, Customer Care, Tech Support, Order Taking

Our offshore contact center services are generally divided into inbound and outbound services.

Outbound services include advisory services, collection, credit and sales verification, loyalty program management, market research, reactivation, reinstatement and telemarketing functions.

Inbound call center services include help desk, reservations, order taking, order entry, customer service / customer care, technical support, billing and payment authorization, dealer location, direct response, directory services, electronic eligibility services, lead generation and management, order processing, sales, and telemessaging.

Our customer support / customer care inbound contact center services employ multiple communications channels, including telephone, facsimile, voice mail, e-mail, instant messaging and Web chat communications.

Inbound Call Center Services

• Customer Call Center Services / Service Fulfillment
• Inquiries / Requests/ Complaints Handling
• Help desk Support Call Center / Technical Support
• Call Center Services for Order Taking / Order Entry / Order Processing
• Call Center Reservations / Booking / Authorizations
• Call Overflow / After Office Hours Support
• Dealer Locators
• Multilingual Support

Outbound Call Center services

• Telemarketing
• Campaign Management
• Market Research/ Telephone Surveys
• Customer Retention/ Loyalty Programs
• Billing Reminder
• Up-Selling/ Cross-Selling
• Lead Generation

 Other Services

• Email Response
• Web Chat