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Inbound Call Center / Contact Center Solutions

Help Desk, Customer Care, Tech Support, Order Taking

Our offshore contact center services are generally divided into inbound and outbound services.

Outbound services include advisory services, collection, credit and sales verification, loyalty program management, market research, reactivation, reinstatement and telemarketing functions.

Inbound call center services include help desk, reservations, order taking, order entry, customer service / customer care, technical support, billing and payment authorization, dealer location, direct response, directory services, electronic eligibility services, lead generation and management, order processing, sales, and telemessaging.

Our customer support / customer care inbound contact center services employ multiple communications channels, including telephone, facsimile, voice mail, e-mail, instant messaging and Web chat communications.

Inbound Call Center Services

Inbound Call Center Agent

Outbound Call Center services

 Other Services

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Updates
Magellan Solutions eyes more growth in 2010

Magellan Solutions Outsourcing Inc., a growing Philippines-based contact center, continues to expand its client base this year.

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Order taking is great for small and medium business

Want your business to make more money? Handle your customers by hiring an order taking call center.

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Asia-based call centers emphasize client satisfaction and retention, study says

Offshore call centers, particularly from Asia, are placing more importance on client satisfaction and retention, according to an independent study.

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