November 13, 2020
call center data analysis

2020 Latest Report: BPO Industry In The Philippines Statistics

  2020 is a unique and challenging year for the Philippine BPO market. The ongoing global health crisis does not only test the resiliency of […]
March 26, 2020
Call Center Pricing

Call Center Pricing of Top Call Centers Revealed

  How Much is the Pricing for Top Call Centers? The idea of getting ripped off is a nightmare for everyone. Which is why it […]
October 18, 2019

HIPAA Initiatives Aim To Empower Patients In Accessing Health Records

Twenty-three years after Health Insurance Portability and Accountability Act of 1996 (HIPAA’s) enactment into law, the U.S Department of Health and Human Services’ Office for Civil […]
September 11, 2019
call center outsourcing

Everything You Need To Know About Call Center Outsourcing

  The abundance of companies focusing on call center services tells us one thing – most companies suck in customer service. When customer satisfaction is not […]
July 1, 2019
technical support

Technical Support: Succeeding At The Tech Field

Not everyone knows what the true value of technical support is. But without it, we will not survive the digital age. Everywhere we look, technology […]
June 28, 2019
magellan solutions

Magellan Solutions Participates In Asia’s Mega Tech Event

To further enhance its business processes and technology solutions, Magellan Solutions participated in ConnecTech Asia 2019, a technology trade show held in Singapore and Asia’s […]
June 27, 2019
live chat

How Can Live Chat Increase Your Online Apparel Store Conversion?

  There is a saying that conversations shape the world. In an era when communications today have literally blurred out the distance between the two parties, […]
June 25, 2019
live answering service

The Benefits Of Live Answering Services To Taxi Booking Companies

Live answering services are not really that unusual these days, especially that we are already in the age of the Internet. However, to offer live […]
June 24, 2019
tree planting activity philippines

Saving The Earth And Humanity One Tree At A Time

  Over the years, we, humans, kill the same thing that keeps us alive. The continuous exploitation of our rich natural resources, mindless use of […]
June 18, 2019
outsourcing destinations

Don’t Know Where to Outsource? Why The Philippines is a No-Brainer

  Are you facing the dilemma of deciding where to outsource some of your non-core business activities?   The technological revolution that has been taking […]
June 12, 2019
e-commerce customer service

eCommerce Customer Service Helps Retailers Achieve Profits Long-Term

When it comes to success, business owners and entrepreneurs tend to focus on three things to gain competitive advantage — Product, Location, & Price. However, […]
May 29, 2019
business process outsourcing

The Comprehensive Guide To Outsourcing — What You Need To Know

  Let this outsourcing guide lay the foundation of what outsourcing is and the benefits your company can reap from it.   “Outsourcing is inevitable, […]
May 21, 2019
bpo in the philippines

The Business Process Outsourcing Industry (BPO) In The Philippines

  For years, the Philippines is one of the best BPO service providers worldwide. Until now, both local and global businesses consider this country because […]
May 17, 2019

Why Outsourcing Is A Smart Move In Volatile Economic Times

How can outsourcing assist businesses during an economic downturn?   Desperate times call for desperate measures. Taking extreme steps during the times of adversity is […]
April 19, 2019
CAD outsourcing services

Why Product Manufacturers Should Outsource CAD

How can CAD outsourcing services assist product manufacturers in designing and creating products that solve customers’ problems?   You can’t simply produce a product and […]