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April 3, 2020
Outsourcing Content Moderation

Preserve Your Brand’s Equity Via Content Moderation Outsourcing

As people and businesses are now going online, this also means that your online reputation is important in maintaining a positive image. Content moderation outsourcing […]
March 30, 2020
top call center country

The Philippines is the Top Call Center Country in the World

The Philippines’ key competencies such as their educated workforce, efficient labor practices, industry expertise, low labor cost, and strategic location propelled the nation to become […]
March 26, 2020
Call Center Pricing

Call Center Pricing of Top Call Centers Revealed

Call center pricing includes the cost of labor, call volume, average handling time to name a few. The idea of getting ripped off is a […]
September 11, 2017

Have Sales Experts Man Your Phone Lines, Outsource An Outbound Call Center

Many companies rely on the services of outbound call center companies to help them increase their sales and profits. Whether that is for a recurring […]
June 15, 2016
customer support outsourcing

7 common misconceptions about inbound customer service outsourcing

Actual experience and research studies have proven the many benefits of inbound customer service outsourcing. At the top of the list are lower overhead costs, […]
January 27, 2016

Why you shouldn’t skip social media customer support

Gone were the days when customer support was synonymous only to taking and making phone calls and emails. The rise of social networking sites like […]
December 28, 2015

Outsourcing to a Test Call Center

Many small, medium, and large-scale companies have partnered with call centers and other business process outsourcing (BPO) companies for purposes of decreasing their overhead costs […]