Our Impact in the BPO-LPO Sector

At the time, a third party had just sent the client interview audio that was needed for an upcoming trial.

The client needed to review and transcribe these audio files, but they were long and had serious quality problems. These issues meant that the client could incur high expenses if it used its own employees to process these interview files.

The law firm realized it did not have the time or resources needed, so it chose to outsource legal work for help.

We can transcribe all of the audio files quickly and accurately so the firm could focus on its core operations.

Our efficient management of the process can enable savings of more than 60% for the client. We guarantee our fast turnaround time and ability to transcribe the audio accurately despite the quality issues.

The client required time-intensive and high-quality legal research on the issue involving authorities’ rights in France. They needed the research memoranda to be further presented to their end client who also belonged to the same territory.

Moreso, the counsel had the following concerns:

• Faster turn-around-time – The client required the research to be completed within a very short period of time, as their ultimate client wanted to file the petition as earliest as possible.

• Their internal legal department was overworked and lacked the bandwidth to analyze & prioritize their vast portfolio of cases and summarize the key fields.

• They wanted to combat the issue of high-cost associated with legal research.

Furthermore, we:

• Have established a client-dedicated team of compromising searching experts with good knowledge of the European Civil Law System.

• Conducted intensive research on thousands of electronic pages for privilege, relevancy, and responsiveness within 5 days flat.

• Received and researched various articles-free and paid, relevant legislation, case laws on the topic.

• Performed a baselining of the client’s existing search results.

• Drafted a comprehensive Memo of Law on the topic.

They license and sell their products to end-users everywhere in the world.

The client wanted to create a new product and hire developers from other countries to assist its employees.

However, the client was unsure of how to draft an End User License Agreement that would meet the needs of the developers in multiple countries.

In addition to this, the client needed the contracts to be completed in a shorter timeframe than it could manage.

We will assemble a team of contract attorneys and a project coordinator. They will then handle the account and monitor the progress of work, check the quality, and ensure delivery within the stipulated time.

With proper planning and coordination, our LPO team was able to complete the project within the stipulated time and deliver it to the client.

The client provides technical solutions to lawyers that will facilitate access to the legal materials. It is one of the pioneers of the free access to law endeavors.

The client wanted conversion of around 6500 historical decisions from scanned files into a properly stylized and formatted word document that would be published on the web. This task was to be completed in a space of 12 days.

There were manifold challenges in the project:

• One of the first concerns was that the decisions dated back to the 1940s and 1950s. Due to this, the scanned quality of the TIFF files sent to us was not that good.

• Another area that needed attention was selecting the right kind of resources from the legal outsourcing services to ensure the efficient execution of the project.

• The project involved the conversion of the court rendered decisions that would be made live on the web.

• The project had a very tight deadline and the accuracy levels of 99.95% had to be maintained compulsorily.

1. As the project involved court judgments, there will be a lawyer with experience of handling many similar projects in the past as a Project Supervisor.

2. The legal team was responsible for marking the printed judgments in accordance with the client-defined template.

3. This marked judgment ensured that the scope of committing errors at the stage of applying the style and formatting was considerably reduced and that the time consumed in formatting the document was also reduced considerably.

• Simultaneous with the Marking Stage, the documents will pass through our digital teams’ OCR. The tiff images are converted into text files using OCR Conversion process before each document is proofread for accuracy.

• The documents will then be ready by applying pre-defined tags on them.

• The final work product is delivered after receiving the final approval from the Project Supervisor.

The client approached an LPO BPO provider with a two-day deadline for an accident case.

In this case, depositions were being conducted for the people involved in the accident and for the relevant highway patrol. With 10 depositions total, the client was running out of time to review these lengthy testimonies.

Our team will surely develop a complete process flow with various process improvements to meet the tight deadline.

We will have a manager designated to handle the accounts. They will monitor the distribution and completion of work within the stipulated time and check the quality of deliverables.

Through meticulous planning and execution, our team is able to complete the task by the client’s deadline. Our summaries were accurate, concise, and easy to understand.

In an attempt to expand the firm, the client took on more injury cases than it could handle with its current staff and resources.

With such a large volume of medical records being submitted to the firm on a daily basis, the client was struggling to maintain and review so many documents.

We can maintain the medical documents and records and to assist in the litigation process. Utilizing our strong background in healthcare, we immediately began summarizing the medical files to make them easier to understand from a legal perspective.

Our LPO team stands out from the rest because we have doctors and paramedical staff who are experienced in scrutinizing medical records, prescriptions, and more. Our well-defined process of allocating our staff’s work allowed us to complete the job well within the required timeframe.

We also verified all the documents’ summaries for accuracy and quality before returning them to the law firm.

The client wanted a reliable legal outsourcing partner who could go over their Master Service Agreements and Statements of work and extract specific data. Further, the extracted data had to be entered into a specific database management system.

The major challenge in this project was that no two agreements were the same. Moreso, there was no standardized format to be followed.

The entire job consisting of more than 1,800 documents for various geographies from all over the world had to be completed within a span of 20 days with 99.95% accuracy.

We carried out pilot runs with some of our subject matter experts and had a better understanding of the project.

Based on the procedure followed in the pilot run, it became quite evident that the application in which the data had to be entered had to be dynamic.

Upon request, we can also deploy a dedicated team stationed at the client’s workplace to further ensure complete contract data privacy and quick work on the go.