Fb Pixel New Frontliners: How To Train Call Center Agents

New Frontliners: How To Train Call Center Agents

Mr. Victor Javier of Magellan Solutions’ training department explains the 3-step process of developing the skills and competencies of trainees to become highly qualified call center agents.

How We Train Our Call Center Agents

 

Victor Javier of Magellan Solutions Outsourcing Inc.’s Training Team explains the stringent training process every candidate goes through to become a call center agent.

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Magellan Solutions
Magellan Solutions
Magellan Solutions is a Filipino-owned outsourcing company. It provides inbound and outbound contact center services as well as other business process outsourcing (BPO) services that cover finance and accounting, healthcare, sales and marketing, engineering, architecture, design, data management, human resources, legal, and IT. Combining years of experience; unrivaled expertise; and capabilities across industries and business functions, Magellan Solutions bring optimum approaches to strategies of business operations by delivering customizable BPO and customer management solutions to any type and any size of business.