February 11, 2016
social media customer support

Maximize web content for social media customer service

Any business worth its salt will have some degree of social media presence. This is true for any company, regardless of size and longevity. The […]
February 4, 2016
social media customer service

Social media customer service done better with new Twitter tools

With more than 650 million users, Twitter is an obvious choice for companies that wish to provide social media customer support. The platform gives them […]
January 27, 2016

Why you shouldn’t skip social media customer support

Gone were the days when customer support was synonymous only to taking and making phone calls and emails. The rise of social networking sites like […]
January 20, 2016

Is it time to venture on finance and accounting outsourcing (FAO)?

Since the global expansion of the call center industry, companies from all over the world outsource its cash-related operations to the Philippines – being the […]
January 12, 2016

The Philippine BPO Industry: Progress Projections for 2016

  With the Philippines surpassing India as the top offshore destination for voice services, the country’s business process outsourcing (BPO) industry is expected to sustain […]
December 28, 2015

Outsourcing a Test Call Center Service

Many small, medium, and large-scale companies have partnered with call centers and other business process outsourcing (BPO) companies for purposes of decreasing their overhead costs […]