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March 18, 2013

Make Guests Feel at Home with Reservations Customer Service

A sumptuous menu, a warm bed and first-rate amenities, a breathtaking view of the surrounding landscape or seafront—these are just some of the “come-ons” that […]
March 15, 2013

You’ll Never Know When You’ll Need Customer Service

A new car, the hottest smartphone, a snazzy shirt—these are just some of the things that a lot of folks work hard to attain. But […]
March 13, 2013

You Can Attract the World Via Call Center

Good looks, a kind heart, a sense of humor—these are just some of the traits that many of us find attractive in our potential “mates”. […]
March 11, 2013

Magellan Call Center Expands Space To Meet Offshoring Demand

 Magellan Solutions CEO Fred Chua is citing a need for more spaces to meet the demand of global businesses that look for offshore providers for […]
March 11, 2013

Serving Hotel Customers When They Reserve? Why Not?

“A call center for my hotel?” was the perplexed reaction Mr. Sims had upon hearing the proposition being put forth at a recent Hotelier’s Conference […]
March 11, 2013

Discounts are Great, Add Customer Service and You’re Sold

Discounts and bargains are a dime a dozen, nowadays. With what seems like a gazillion products competing for every buyer’s attention in today’s overcrowded marketplace, […]