June 23, 2014

The Real-Time Response Rate of Philippine Call Centers

Written by: John Borillo Published by: Magellan Solutions Real-time response rate is an essential element in the operation of the Philippine contact center industry. Many businesses […]
June 18, 2014

Are You One Of Them?: The Search For Level 1-2 Tech Support Agents

Written by: John Borillo Published by: Magellan Solutions Many businesses have been adapting the concept of outsourcing technical support services. It is because these services can […]
June 11, 2014

Choose BPO Philippines: The Advantages Of Hiring Philippine-based Professional Order Takers

The BPO industry offers various outsourcing services and order taking is an inbound service offered by the Philippine contact center industry. The service of order takers […]
June 3, 2014

Will Marketing Run Call Centers In Five Years?

Written by: John Borillo Published by: Magellan Solutions Marketing plays a significant role in ensuring business growth. Yet, it is not the only factor that makes a […]