September 23, 2014

Is There a Rainbow After a Bad Customer Experience?

This is probably one of the biggest nightmares for business owners – getting stuck in a situation where bad customer experience happens.Imagine a customer whose concern […]
September 16, 2014

What an Order Taking Service Can Do For You

It’s no secret that today’s marketplace is filled with countless vendors practically throwing their wares at you from all sides. Just surf the Internet for a […]
September 9, 2014

There is More to Back Office Than Meets the Eye

When one thinks of call centers, the natural thing that comes to mind are voice calls. You speak to a call center agent, asking for assistance […]
August 29, 2014

What Is The Latest Outlook Of The Philippine BPO industry?

  Several years back, the Philippines was more known for its top export – skilled workers. However, with the changing of times, this has slowly changed […]