Should SMEs Turn To Philippine Call Center Outsourcing Services?

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A general peek into the outsourcing industry in the past decades

Should you turn to call center outsourcing services?

Yes, you should. Businesses of all sizes – from SMEs to large corporations – have gained more advantages rather than losses. But more so if the call center provider is located in the Philippines.

Outsourcing in general was not a feasible option for any company in any industry fifty years ago. It was just common knowledge, but it was nowhere near the industry it is today. 

With the coming of more updated technology, the outsourcing call center industry has opened an option to businesses to send jobs to locations outside of their headquarters.


5 Reasons Why You Should Choose The Philippine Call Center Outsourcing Services

Outsourcing offers a multitude of benefits, cost efficiency being the top reason cited by most companies. 

Furthermore, those who outsource to the Philippines have found that they get the best of both worlds by investing in the country. Cost savings and impeccable service. But you can see all these even in other outsourcing companies in your own homeland. 

Magellan Solutions wants to offer more than just cost savings and impeccable service.

1. Time difference is not an issue

One reason why the outsourcing industry boomed to success in a country is that Filipinos are flexible on time. 

Filipino employees are willing to work shifts. It doesn’t matter if it’s working at night, on holidays, and challenging schedules. Our agents’ main goal is to accommodate clients regardless of where they are located in the world. 

2. English language proficiency

The Philippines’ English competency in Asia is ranked second in the EPI study. This is designed to quantify global workers’ English competency in the workplace.

In support of that, English is one of the official languages of the Philippines. It is used as a way of verbal and written instruction across the country’s educational systems and institutions.

3. Highly skilled workforce

This breaks the misconception that Philippine BPO is only limited to call centers. 

There are a large number of providers offering talent across a multitude of fields including but are not limited to:

  • Human resources
  • Customer service
  • Financial services
  • Legal transcription
  • Software development
  • Animation
  • Graphic design
  • Content writing 
  • Marketing

Contrary to the belief that the primary reason business owners outsource is only to reduce costs, they also choose to outsource to target the best talent for the job. Because of this, Filipinos train themselves to adapt to new systems, processes, technologies and workplace situations.

4. Major driver of economic growth

The call center industry is one of the economic pillars and main revenue generators of the country. Thus, the Philippine Government recognizes the potential growth of the industry by providing strong support and infrastructure for BPOs.

Some of the government and industry initiatives to support the country as one of the top outsourcing destinations include:

  • Partnerships with universities in the Philippines to create BPO-specific curricula to prepare the future BPO workforce
  • A voucher system from the Technical Education and Skills Development Authority (TESDA) as funding support for call center training
  • Tax and non-tax incentives to support foreign investment
  • Creation of national Information and Communications Technology Council

5. Cultural compatibility

As a nation that was colonized by various nations in the past, Filipinos were influenced by ethical values, traditions, customs, behaviors, and ways of life that weren’t originally theirs.

Not only have we adopted many of the western cultural traditions but also the lifestyle. We communicate effectively with their foreign partners in the industry as there is almost no language barrier and can speak about common topics of interest from sport, politics, television, news, or work concerns. 

This western lifestyle adoption has created compatibility among us and foreign cultures. Thus giving us an edge against other nationalities that outsource customer service.


The Perfect Option: Call Center Services Outsourcing for SMEs

Many things fall into play, from the nature of the business to your goals. If you want more control, privacy, and high levels of coordination, in-house call centers are the best. 

However, this comes at a cost that might be avoided through outsourcing. 

Here at Magellan Solutions, we provide 24-hour availability, offer the right training, and uphold brilliant management. As a result, we make outsourcing the best option for you. Moreso, our tools provide a complete call center suite to help streamline your processes.

So why not leave us your information below and we’ll get back with a quote.


Contact us today for more information.