So you are looking to set up your own call center or at least, partner with a competent contact center partner. You have even narrowed your choice of customer call centers to India and the Philippines—with the latter showing favorable standings. And no one seems to be complaining.
At least not international advisory firm Tholons, who says that the country will continue to be one of the most preferred countries for setting up an offshore office. This is backed up by land property values, which are compared against those of Bangkok ($4.75 cheaper) and Bejing ($20.66) less expensive. To someone such as a company looking for cost-effective ways to set up shop, these seemingly small numbers are a big deal’ they translate to savings.
Such relatively affordable real estate prices have made the Philippines the fourth top property market behind Tokyo (Japan), Shanghai (China), and Jakarta (Indonesia). The Philippine Business Process Outsourcing (BPO) sector accounted for roughly 1 million square meters of office space rentals—all in a span of 3 years. And we’re not simply talking about the National Capital Region (NCR) or Metro Manila and its surrounding environs, here. Even the other urban cities of Cebu, Davao, Baguio, and Santa Rosa have likewise opened their doors to foreign investors.
Of course, the attractive real estate rates are just part of the equation when it comes to drawing foreigners to set up or partner with a Philippine-based call center. Other equally compelling factors include the excellent English-speaking skills, the highly-educated workforce (we’re talking about engineering and Information Technology (IT) skills here), just to name a few. And of course, who wouldn’t be smitten by the Filipino warmth and hospitality dished out by a call center agent—even if his or her client simply wants to know how much a monthly cable television subscription would cost?
So yes, coming to the Philippines for that call center partner wouldn’t be a bad idea. And with the way things are going, it looks like you’re on the right track.