Why APAC Hospitality Brands Outsource Travel Support Teams for Reservation Handling

Hotels and resorts play a crucial role in helping the hospitality industry thrive. Tourists certainly love spending their vacations in nice hotels and resorts. Tourists will always try to find the best deals for hotel and resort reservations to maximize the value of their money. In the Asia-Pacific (APAC) region, some of the top hospitality brands include Marriott, Hilton, and Hyatt. However, many hospitality brands in the APAC region struggle with accurate reservation handling. When hospitality brands face challenges with reservation handling, this leads to frustrated customers and a damaged reputation. Fortunately, APAC hospitality brands can now rely on business process outsourcing (BPO) companies that offer online travel agency platforms for reservation handling. Thus, there is no reason why APAC hospitality brands should not outsource travel nowadays. 

How Travel BPO Services Impact APAC Hospitality Brands’ Reservation Handling

• 24/7 Support: Most reliable travel BPO service providers offer 24/7 support. The travel support teams at these providers ensure accurate, fast reservation modifications. Thus, customers of APAC hospitality brands will appreciate the ability to modify their reservations whenever needed. Access to 24/7 support is a strong reason for APAC hospitality brands to outsource travel.
• Scalability: APAC hospitality brands experience seasonal peaks and unexpected demand surges. The good thing is that most reliable travel BPO service providers can scale up or scale down their services depending on the situation. Thus, APAC hospitality brands should outsource travel to experience the benefits of scalable travel BPO services. 
• Omnichannel Support: The best travel BPO service providers offer customers numerous options for reservation handling. Aside from the hotline, these providers also provide email, chat, or social media channels for reservation handling. Thus, APAC hospitality brands should outsource travel to provide greater convenience for their customers in reservation handling. 
• Better Customer Experience: Most reliable travel BPO service providers have experienced agents who can adequately handle reservation issues. Thus, APAC hospitality brands should outsource travel to enhance the customer experience. Sustained customer satisfaction will help APAC hospitality brands to become more profitable in the long run. 

Why Choose Magellan Solutions for Travel BPO Services?

• Expertise: Our agents have impressive knowledge, skills, and experience in handling reservations. Our agents regularly train to improve their competence in handling reservations. Thus, APAC hospitality brands should outsource travel and choose us as their outsourcing partner because of our expertise. 
• Cost Reduction: There is no need for APAC hospitality brands to continue spending heavily on hiring and training agents to handle reservations. Instead, APAC hospitality brands can just outsource travel and choose us for cost reduction. APAC hospitality brands will appreciate the substantial cost savings they can achieve by hiring us to handle their reservations. 
• Versatility: We are not just limited to handling reservations. We are also versatile enough to handle customer billing and payment processing if necessary. Thus, APAC hospitality brands should outsource travel and choose us to experience the unique versatility of our travel BPO services. 
• Collaborative Approach: We understand that APAC hospitality brands may have specific needs and preferences regarding reservation handling. We are ready to collaborate with APAC hospitality brands to determine how we can help. We are confident that we can meet the expectations of APAC hospitality brands through collaboration. 

The Bottom Line

The idea to outsource travel support for the hospitality brands team in APAC is worth exploring. APAC hospitality brands should realize the significant improvements in reservation handling they can achieve through outsourcing. However, APAC hospitality brands should also ensure they choose the right outsourcing partner to achieve the best results. APAC hospitality brands should select an outsourcing partner with a proven track record in handling reservations. 

Interested in Travel BPO Services?

Magellan Solutions is a provider of inbound and outbound call center services, as well as business processing outsourcing, in the Philippines. The company has extensive experience providing best-in-class outsourced solutions to small and medium-sized enterprises (SMEs) and large global enterprises. Combining unrivaled expertise and capabilities across industries and business functions, we bring fresh approaches to strategy and operational performance by delivering the right BPO and customer management solutions that span the entire customer lifecycle.

As a leading business process outsourcing provider of customer management solutions, we are committed to delivering an outstanding customer experience with every interaction. Visit Magellan-Solutions.com to learn more about our travel BPO services. You can also contact us now and receive a complimentary 60-minute consultation.