Australia (and New Zealand) have been outsourcing their business processes to the Philippines for quite a long time now. Rising costs, market saturation and competition are just some of the reasons why businesses feel the need to lower their overhead expenses. This helps them maximize resources and expand profit margins, enabling companies to sustain themselves and the customers who do business with them. This has paved the way for the global outsourcing industry, which has grown exponentially in the Philippines over the last decade.
Though the bulk of clients are American companies, the country has seen a surge in Australian clients as well. Here are some of the reasons why they outsource to the Philippines:
Just about anything can be outsourced to the Philippines, from repetitive back office tasks like data entry to complex processes that require specialized knowledge, such as legal work. Local service providers have the capacity and talent to offer a wide range of business solutions. However, the country is still best known for voice services and customer support.
There are many business models that clients can choose from. They may transact with a BPO company that can screen, hire and manage an offshore account on their behalf. There can be more than one middleman involved in this type of arrangement. Fewer middlemen usually involve lower costs and less confusion. That’s why it’s ideal for Australian companies to get a referral from a trusted source or to make on-site visits in order to understand how a given BPO company operates.
There are also clients who bypass BPO companies and decide to hire freelance employees directly. They either advertise openings on Filipino job search websites or register for freelance websites. This option lowers costs drastically, since Filipino freelancers are paid hourly rates that go as low as $5 depending on their qualifications and work experience.
There is a negligible time difference between Australia and the Philippines, which means that Filipino service providers can easily adapt to the client’s time zone. This also means that clients won’t have to pay extra for night differential unless they’re interested in round-the-clock services. Filipino employees also prefer the 6 am to 3 pm work shift that comes with Australian accounts because it helps them dodge rush hour.
A typical flight from Australia to the Philippines lasts about six hours. The close proximity and relatively cheap plane fare make it possible for clients to make more frequent trips to their offshore site. This lets them make emergency visits whenever necessary. The light travel time also makes business trips more convenient.
By transferring low-cost jobs to the Philippines, Australian companies can develop high-skill, high-value jobs for their local employees. It also lets their staff focus on core tasks and increase their productivity. The key is to retain fundamental roles and high-risk jobs onshore.
Outsourcing to the Philippines is highly beneficial for Australian companies that want to drive growth and create more jobs both locally and abroad. It plays a crucial role in cost savings and business expansion.
The Philippines has also proven itself to be a reliable offshore destination, with reputable and globally renowned BPO companies operating in different parts of the country. With the local market becoming increasingly crowded, Filipino service providers have the incentive to offer flexible business models and competitive rates to Australian clients. Thus the reason why Australian companies outsource to the Philippines.
For Magellan’s most popular outsourcing services for Australian companies, please check out our call center services page.