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Live Chat Outsourcing Services

  • Cost-effective live chat outsourcing services trusted by 100+ businesses.
  • We have experience on 5 email services supporting 10 languages.
  • Real time reporting with timely quality assurance reviews and implementation.
  • Why Outsource Live Chat to a Call Center?


     
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    Multilingual Language Support

    Language barrier is never a problem when you outsource your chat support to us. We support 10 languages with the help of our experienced multilingual chat support operators who are expert in communicating.


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    Immediate Response

    Deliver a high level of customer satisfaction by providing them with fast response to their queries. With our 24/7 live chat support, your customers don’t need to wait for hours before getting the answer they require.


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    Quality Assurance

    Ensuring that all queries are being attended properly is possible with our quality assurance reviews and implementation. This is to guarantee that customers are being treated with respect and value.

     

    Our Core Markets


    United States


    Australia


    Europe


    Asia

     

    OUTSOURCING?

    Contact us today for a FREE 60-min consultation.

     
     

    Frequently Asked Questions

    What is Live Chat Outsourcing?

    It is a business activity of subcontracting live chat support to a service provider. It aims to provide a fast response in assisting and resolving customer concerns. The usual service providers include call center companies or freelancers.

    Which Business Really Needs To Have A 24/7 Live Chat Support?

    Customers often want to have access to these businesses anytime, anywhere, especially that real-time updates from these industries are important. Online visitors prefer businesses that have a dedicated 24/7 live chat support. Some of the industries that need this service are the following:

    • Telecom industries
    • Banking
    • Travel
    • eCommerce

    How To Provide Out-Of-Hours Live Chat To My Customers?

    A smart and affordable way to provide this service is by partnering with an offshore service provider. Philippine call centers provide sufficient training and quality assurance processes to make sure that their agents meet your expectations. This way, you can cater to all your customers even after office hours while maintaining your quality of service.

    What Is The Best Way To Outsource Live Chat?

    Find a provider that can cater to all your needs and have a very good track record. Magellan Solutions is a top chat support call center in the Philippines for more than a decade now. We have been providing voice and non-voice services to over a hundred clients.

    What Are The Benefits Of Live Chat Outsourcing to the Philippines?

    Live chat outsourcing poses many benefits, including:

    • Faster response times
    • Answer questions 24/7
    • Lower costs
    • Increased number of customers served
    • Access to different live chat tools
    • Ability to maintain customer happiness
    • Regular reporting
    • Higher sales

    What Are The Best Live Chat Support Services For eCommerce?

    There are many best live chat services for eCommerce available now, and you need to find one that can offer you with the most benefits. Magellan Solutions offer flexible and cheap live chat support services for your business’ needs. To know more about our live chat services and pricing, contact us using the form below, and we will get back to you the soonest time possible.

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