Outsourced After Hours Support Services
Unanswered phone calls after regular office hours can translate to lost business opportunities. You snooze you lose. Outsource your after hours support service to a call center today. At Magellan, we offer 24/7 support to your customers for a fraction of the cost. Hire your after hours agents with us.
What Is An After Hours Support?
After hours support handles calls after work hours, weekends, or holidays. This service can help your sales, increase customer satisfaction and help resolve issues as soon as possible.
To Whom Is This Service For?
This service is for businesses that continue to receive a huge volume of calls even after office hours, weekends, or holidays.
- Fast food chains and restaurants
- Utility companies
- Banks and other financial institutions
- Online shops
- Retail stores
Why Is It Essential To Provide Customer Service 24 Hours A Day?
Being available 24 hours a day shows that you value your customers above all. Through the help of an after hours call center, your customers can get in touch with a live operator whenever or wherever you are.
What Are The Benefits Of Outsourcing Out-Of-Hours Support?
Especially if you receive a large volume of calls, outsourcing after hours call center services can give you several benefits, such as:
- Fast response times
- Lower operational costs
- Higher customer satisfaction ratings
- Better customer relationship management
- Access to the service of trained and skilled agents
- Use of different call center technology to increase efficiency
What Do I Look For In A Great After Hours Answering Service?
Here are some elements that you need to look for in an after hours call center:
- Ability to provide competent and qualified personnel to represent your brand
- Proven track record in providing positive customer experience
- Best value services that does not compromise the quality of your service
- Established call center processes
- Hands-on and competitive management and support team
- Availability of custom-fit solutions to support your needs
After Hours Call Center in Manila, Philippines
Magellan Solutions has been providing after hours call center services for 14 years to hundreds of highly satisfied customers. Our flexible pricing guarantees that we can work on your budget. To know more about the services we provide and for the pricing, kindly contact us, and we will be glad to get back to you as soon as possible.