Overflow After Hours Support
Queuing is both a good thing and a bad thing. It is good because it means that you have many people and customers calling you for transactions. But it is also a bad thing because it means that those people who are calling you can actually start hanging up and not push through with any transactions with you. People nowadays do not like to wait. They want to be treated as if they are your only customers. But with a staff that could only handle a number of calls per hour, perhaps it is high time that you looked for a solution to that.
Magellan Solutions may just have the thing that you need. This BPO company in the Philippines is offering overflow after hours support so that when there is a need for more agents to handle your calls, you can be sure that there would be people working on them. Your chances of getting hang ups and lost transactions would dramatically decrease and your business would be thanking you for it. Investing in this company for such support would be one of the best decisions that you could ever make for your company.
What are the things that you can benefit when you choose to work with Magellan Solutions and its overflow and after hours support? Read on and learn.
- Calls are attended to. You would want all those calls to be answered and attended to. With the team helping you out, your business would be benefiting from a huge number of calls that are answered.
- There would be a lot less customers hanging up. With more agents answering the calls, you can be sure that you would be getting a lot less dropped calls. This would translate to more sales and more transactions.
- There would be a lot less waiting time for customers. Customers who are calling want to be attended to as soon as possible. With more agents handling calls, you can be sure that those customers would have to wait a lot less.
- Production would be a lot higher too. Productivity can be measured by the number of calls that are answered. If you usually are able to handle 100 calls per day, add a team of professional agents and you can be sure that you would get a higher amount than that.
- Business operations could go on 24/7. Even if you are asleep and your physical store or office is already closed for the day, your business can still be running as Magellan Solutions and its agents run 24/7 operations.
- Your business can also be running during holidays. For some businesses, they have to close shop during holidays because the in-house team would choose to go on holiday as well. However, if you choose Magellan Solutions as your partner, you can expect to have your business running even on holidays. That would mean more transactions for you and more happy customers as well.
You can choose to contact Magellan Solutions to discuss further all the details that come with their overflow and after hours support. We would be more than glad to help you out and answer any questions that you may have. We would also be glad to provide you with a free quote if you wish to.