Voice Call Center Services
Voice Call Center
Voice Call Center Services We Offer
Why Outsource Your Calls to Voice Call Center?
Highly-Quality Voice Agents
English is a second nature to Filipinos. Thus, a neutral accent. Our competent call center agents are knowledgeable on how to properly handle customers through voice operations. We are providing them with the appropriate and up-to-date training methodology to gear them before onboarding.
Quick & Smooth Transition
We are equipped with the latest technology for voice outsourcing services. We have extensive experience in using various software such as Bria, Five9, FreshDesk, ICBM, RingCentral, ViciDialer, and Zendesk for the inbound voice process. In outbound voice process, we use Zendesk, NetSuite, and ViciDialer.
Best Value Solutions You’ll Find Nowhere Else
We offer cost-efficient and custom-fit voice call center solutions with a consultative approach. We have quality assurance professionals who always ensure that we are delivering a higher rate of customer satisfaction. Best believe we are a call center that offers the best value in the industry, all you need is to inquire. It’s FREE.
Our Core Markets
Frequently Asked Questions
What is a voice account in a call center?
Voice accounts are any services provided through phone. It has two functions: customer service and sales. A customer service voice account can assist you in answering customer inquiries, resolving issues, order taking, and making reservations. A sales voice account, meanwhile, can assist you in lead generation, telemarketing, telesales, and appointment setting.
What are the key considerations when choosing a voice call center?
Choosing the right voice call center is critical to the success of your customer service and/or sales efforts. To guide you in selecting the service provider that delivers the best result, here are the key factors that you need to consider:
- The credibility, track record, and core expertise of the BPO company
- Agent competence
- Price and quality of services
- Training methodology
- Call center technology
How can a call center improve customer satisfaction?
Most call centers provide intensive training before onboarding their agents. It lays down their foundation on building a well-rounded customer centric behavior, active listening skills, empathy, and communication skills. It also helps them become familiar with the product, service, or nature of your business. Armed with knowledge and experience, they can handle each calls the way your customers expect it to be.
Why Outsourcing Your Call Center Makes Good Business Sense?
Outsourcing your call center provides extensive support to your business
To make your business prosper, you need to have a good support system. Nothing beats a competent team that could help you sell your products, acquire customers and provide services, in helping you increase productivity and revenue generation. Outsourcing your call center takes your business progress several steps higher.
Philippine Call Center Outsourcing Company
Magellan Solutions specializes in delivering quality call center services for voice accounts. Our regular intensive training and quality assurance processes equip our agents to handle customers the best way possible. We offer affordable call center packages that is perfect for SMEs.
Create your team of customer service agents and sales experts with us. Fill out the form below to know more information.