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Legal Intake Call Center
A caller who reaches your firm's voicemail calls the next firm. A caller whose message sits until morning has often signed with someone else by then. Magellan's legal intake call center answers every call in your firm's name, qualifies the caller against your criteria, captures the details your attorneys need to evaluate the matter, and books the consultation before the call ends. Business hours, after hours, weekends and holidays.
At a Glance
| Best For | Law firms and solo practitioners whose marketing brings in calls that aren't turning into signed cases |
| Core Support | Live intake calls, case qualification to your criteria, conflict-check details, consultation booking, intake records in your CRM, and callbacks to web leads |
| Coverage | Business hours, after hours, weekends, and holidays |
| Delivery | Philippines-based intake specialists working in your case management and intake systems |
Answering the Call Isn't the Same as Signing the Case
Most firms that lose prospective clients on the phone don't have an answering problem. They have an intake problem. The call gets picked up, but what comes out of it is a message: "Caller re: car accident, please call back." By the time an attorney returns it, the caller has spoken to two other firms and booked a consultation with whichever one asked the right questions first.
Good intake closes that gap on the first call. It establishes what happened, when it happened, who else is involved and where it happened, so your attorney can tell in a minute whether there's a case, a conflict, or a deadline that can't wait. And it ends with a consultation on the calendar, not a promise to call back.
That's the job our intake specialists do, to your firm's criteria, on every call.
Most firms know this and still can't fix it, because fixing it means staffing a front desk past 5pm and through lunch — which is an expensive answer to a problem that isn't about headcount.
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What Our Legal Intake Call Center Handles
Three services, one team. Most firms start with calls and add intake or chat as volume grows.
Answering, Screening, or Full Intake?
Not every firm needs full intake on every call. We offer three levels of call coverage, and most firms mix them: full intake during business hours, for example, with answering covering the overnight hours. If you want web forms, email and chat handled by the same intake process, see our virtual legal intake services.
What a Good Intake Call Captures
Intake scripts are built with your firm during onboarding. Every script differs by practice, but a complete intake call covers the same ground:
- The matter: what happened, in the caller's words, recorded accurately enough for an attorney to act on
- Key dates: when the incident, arrest, filing or deadline occurred, so time-sensitive matters are flagged immediately
- Jurisdiction: where it happened and where the caller lives, so out-of-area calls don't reach an attorney's desk
- The parties: everyone involved, for the conflict check
- Your qualifying questions: the criteria that decide whether your firm takes the matter
- Next step: a booked consultation, a warm transfer under your escalation rules, or a clear explanation of what happens next
Our intake specialists don't give legal advice, quote fees, or accept representation on your firm's behalf. They gather the facts and hand every decision that needs a lawyer back to your team.
Why Firms Outsource Their Legal Front Office
Compliance and Data Security, Built In
We know that outsourcing legal work means trusting someone else with privileged and confidential client information — and that trust is only worth extending to a partner who can show its safeguards. Magellan Solutions operates under certified security standards, documented confidentiality policies, and business-continuity planning that keep client information protected.
Magellan holds ISO 27001, PCI-DSS, and GDPR compliance — the recognized benchmarks for information security and data protection. See our certifications.
![Controlled Data Access icon](https://www.magellan-solutions.com/wp-content/uploads/2026/07/controlled-data-access-security-icon-transparent.png"){kind=icon}
Network and IT infrastructure sits in secured, IT-only locations. Workstations and servers are password-protected across access levels, and physical data-entry points are disabled to prevent unauthorized transfer.
Every employee signs a confidentiality agreement before job assignment — subject to Philippine law and prosecutable on breach. Access to your data is limited to the team working your account.
Continuous data backup with off-site copies, a co-location plan with a backup center outside a 10-mile radius, and power-blackout protection — so work on your matters doesn't stop when circumstances change.
Who We Support
Don't see your practice area? We build intake scripts to the questions your firm needs answered, whatever you practice.
Our Onboarding Process
Requirements Setting
Recruitment
Agent Training
Campaign Incubation
Campaign Go Live
Frequently Asked Questions
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You can also reach us here:
Toll Free: 1 800 371 6224
US: +1 650 204 3191
UK: +44 8082 803 175
AU: +61 1800 247 724
