Magellan Solutions provides real estate BPO services for brokerages, agent teams, investors and property management firms. We make the outbound calls that fill your calendar, answer the inbound ones you would otherwise miss, staff dedicated virtual assistants and receptionists, and handle the listing data, tenant paperwork and photo editing behind every deal. All of it works inside your CRM and property management systems.
Real Estate BPO Services
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1-800-371-6224
At a Glance
| Best For | Real estate brokerages, agent teams, investors, property management firms, and developers |
| Core Support | Lead generation, cold calling, appointment setting, rent reminder calls, answering service, live chat, virtual assistants, virtual receptionists, back office & data, property marketing & visualization |
| Channels | Phone, live chat, email and SMS |
| Delivery | 24/7 follow-the-sun coverage across voice, chat, and email; scalable capacity that flexes for peak seasons |
Real Estate Deals Are Won on Response Time — and Lost to Admin
A seller who calls about a sign at 8 p.m. calls the next agent if nobody answers. A buyer lead that waits a day for follow-up has usually spoken to someone else. Meanwhile listings need entering, applications need processing, and photos need editing before anything goes live. When agents and property managers do all of it themselves, the work that earns commission gets whatever time is left. Magellan Solutions takes on the calls, follow-up and back-office work so your team spends its day with clients.
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Unlock Outsourcing Potential
Our Real Estate BPO Services
Every service below is staffed and trained for real estate, and works in your systems. Some are managed services delivered by a shared team. Others are a dedicated person who works only for you.
Outbound
Managed Services
Dedicated Seats
Back Office and Property Marketing
Which Service Fits Your Problem?
Each service answers a different problem. Pick the row that sounds like your week.
| If your problem is… | Start with |
|---|---|
| “We miss calls after hours, on weekends, or when the office is busy.” | Real Estate Answering Service A shared team provides voice coverage 24/7. |
| “People visit our website and leave without contacting us.” | Live Chat for Real Estate Capture leads on the web channel. |
| “We want one person who knows our business handling everyone who reaches out.” | Real Estate Virtual Receptionist Dedicated, across every channel. |
| “The front door is fine. We need someone to do the work behind the deal.” | Real Estate Virtual Assistant Dedicated capacity for admin and follow-up. |
| “We need more listing appointments.” | Real Estate Lead Generation We make the calls and book the appointments. |
| “Tenants pay late and my team spends days chasing.” | Rent Reminder Calls Courtesy calls before and after the due date. |
Why Real Estate Firms Outsource
Most brokerages and property managers do not outsource to cut corners. They outsource because the calls, follow-up and paperwork grow faster than headcount, and every hour an agent spends on them is an hour not spent with a client.
Compliance and Data Security, Built In
We know that outsourcing real estate services means trusting someone else with customer data, and that trust is only worth extending to a partner who can show its safeguards. Magellan Solutions operates under certified security standards, documented confidentiality policies, and business continuity planning that keep protected customer information secure.
Magellan holds ISO 27001 and PCI-DSS certifications — the recognized benchmarks for information security, payment data, and protected customer information. See our certifications.
![Controlled Data Access icon](https://www.magellan-solutions.com/wp-content/uploads/2026/07/controlled-data-access-security-icon-transparent.png"){kind=icon}
Network and IT infrastructure sits in secured, IT-only locations. Workstations and servers are password-protected across access levels, while physical data-entry points are disabled to help prevent unauthorized information transfer.
Every employee signs a confidentiality agreement before job assignment—subject to Philippine law and prosecutable for breaches. Access to your data is limited to the team working on your account.
Continuous data backup with off-site copies, a co-location plan with a backup center outside a 10-mile radius, and power-blackout protection — so customer support doesn't stop when circumstances change.
Who We Support
Don’t see your business type? Our real estate BPO workflows can be customized around your property types, transaction processes, CRM and property management systems, brokerage requirements, documentation procedures, quality controls, and back-office operations.
Our Onboarding Process
Requirements Setting
Recruitment
Agent Training
Campaign Incubation
Campaign Go Live
Frequently Asked Questions
We'd be happy to walk you through your options.
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You can also reach us here:
Toll Free: 1 800 371 6224
US: +1 650 204 3191
UK: +44 8082 803 175
AU: +61 1800 247 724
