Whether we admit it or not, we’re all suckers for personalized service. A VIP table, being called by our name at an establishment, or simply being pampered are just some of the things that make our day.
The good news is that your Classics Repair shop can likewise dish out the same personalized care and attention to each and every customer. How?
You can start by outsourcing to an inbound call center, for instance.
A call center service, you see, is often equipped with a team of phone reps who are there to take client calls, inquiries, reservations, parts orders, and the like. These same telephone agents can likewise attend to customer problems via a client support channel.
This means that each customer service call center agent can give more time to their respective customers. Not only will they be able to know client concerns more in-depth, for instance, they can likewise establish a more personal relationship with them. This can translate to sending greeting cards for birthdays and holidays, for example.
In the end, it’s the seemingly little things that keep customers coming back for more. So come on, outsource and get personal today.