Christmas, they say, is the time of giving. It is the time when we should do our best to lend a helping hand, to lighten up an orphan’s face, to give to the hungry and the homeless. While we should do these things all year round, there’s something about the season that makes it a bit more special—it must be the spirit of the season, in celebration of the birth of the Lord Jesus Christ, the Savior.
And this is precisely why your inbound call center service team should dish out the best service possible.
Think about it. Why would you want to ruin a client’s day when all he wanted was to inquire from your call center service about the iPhone 5 —which he was going to surprise his wife with for Christmas? By the same token, there’s really no need to be rude to a fickle-minded lady who simply wants to give her aging mother a new pair of eyeglasses—but just can’t seem to decide on which pair to get.
Remind your customer contact center team that clients will be asking them for assistance, amid the frantic rush and madness that the season of giving and merry-making inevitably brings. So it would really be great if they could be on their best behavior—one that can give some love on Christmas Day.
Who knows? Your contact center that handles tasks such as order taking services or technical support call center services may even receive some love in return with new and loyal clients coming to you for more, all year round.