Offshoring in the Philippines

Why base your call centers, customer service and helpdesk outsourcing in the Philippines?

• Lower wages (US$ 3,600-4,800 per year, compared to US$ 30,000-40,000 per year in the United States) with a daily minimum wage of $8 per day
• Lower employee turnover (in most cases, less than 10%)
• Literacy rate among the highest in the world, at 93.4%³
• World’s third-largest English-speaking country, after the US and UK²
• Familiarity with and enthusiasm for American culture (the Philippines was an American-administered territory from 1898 until 1946 and the site of American air and naval installations until 1991)
• Produces over one million secondary school graduates³ and more than 400,000 college graduates annually from its US-based university system – half of which earn business, IT and engineering degrees²
• Familiarity with Western business practices and application of American accounting and legal systems
• Excellent, fully privatized, telecommunications infrastructure, with full redundancy systems¹
• A cooperative, pro-investment regulatory environment
• Awarded the Offshoring Destination of the Year in 2007, 2009 and 2010 by the UK National Outsourcing Association

¹ Applies primarily to Metro Manila. Magellan Solutions Outsourcing Inc. is located in San Juan City, one of the major cities in Metro Manila.

² The Report: The Philippines 2009, Oxford Business Group (London, 2009)

³ Department of Trade and Industry