9 Tips to Hiring the Best Phone Answering Service9 Tips to Hiring the Best Phone Answering Service9 Tips to Hiring the Best Phone Answering Service9 Tips to Hiring the Best Phone Answering Service
  • Inbound Calling
    • 24 7 Answering Service
    • Virtual Receptionist Service
    • Phone Answering Service
    • Customer Support Outsourcing
    • Outsourced Technical Support
    • Omnichannel Contact Center
    • Multilingual Call Center Services
  • Outbound Calling
    • Telemarketing Services
    • Lead Generation Services
    • Appointment Setting Services
    • Cold Calling Services
    • Outsource Telesales
    • Market Research Services
    • Survey Processing Services
  • BPO Services
    • Accounts Receivable Services
    • Accounts Payable Services
    • Back Office Services
    • Call Center Outsourcing Services
    • Certificate Intelligent Document Processing
    • Community Moderation Services
    • Data Management Services
    • Debt Collection Services
    • Loan Processing Call Center
    • Outsource Form Processing Services
    • Recruitment Process Outsourcing
    • Staff Leasing Services
    • Virtual Assistant Services
  • Industry
    • Healthcare BPO Support Services
    • Legal Outsourcing Services
    • BPO Real Estate Services
    • Insurance BPO Services
    • Retail Outsourcing Services
    • eCommerce Outsourcing Service
    • Mobile App Customer Support
    • HR Outsourcing Services
    • 3D Rendering Services
    • Travel Outsourcing Services
    • Telecom BPO Services
    • Education Process Outsourcing
    • eServices Call Center
  • Content Hub
    • Blog
    • Resources
  • About Us
    • Facilities
    • Sample Recordings
    • Message From The CEO
    • Management Team
  • Contact Us
  • #1 SME Call Center Services and BPO Outsourcing Provider in the Philippines
    • Board of Directors
    • Company Overview
    • 24/7 Reservations Call Center
    • Accounting and Finance Operations
    • Applied Engineering
    • Computer Aided Drafting Service (CAD)
  • About Us
    • Application Sent
    • Blog
    • BPO Solutions
    • Accounts Payable Processing
✕
A blog banner by Magellan Solutions titled Soft Selling that Works Well with Telemarketing Philippines
Soft Selling that Works Well with Telemarketing
A blog banner by Magellan Solutions titled Guide To Transformative Omnichannel Contact Center For SMEs
Guide To Transformative Omnichannel Contact Center For SMEs

9 Tips to Hiring the Best Phone Answering Service

A blog banner by Magellan Solutions titled 9 Tips to Hiring the Best Phone Answering Service

A blog banner by Magellan Solutions titled 9 Tips to Hiring the Best Phone Answering Service

Get the best 24 7 phone answering service for your business through these nine tips

 

Phone answering service is a pretty straightforward service. This is where your outsourced company answers phone calls on behalf of your business. 

While this still depends on the solutions you prefer, it just means you pay someone else to pick up the phone for you.

 

3 Kinds of Phone Answering Service

 

These are the major types of 24 7 answering service but it also depends on your set up. As this could be tailored during office hours or after to receive inbound calls. 

Phone Answering Service

Pros Cons

Works Best For

Interactive Voice Response Systems

These are often called “autoresponders” and “robots”

It’s core feature is the self-service and transfer options

Easy to scale because of their interactive component that is very simple for customers to use Disadvantageous if it is to be used as a stand-alone to talk to customers

Removes the human element on the business side of the phone call

Unable to understand context, tone and can’t deal with questions or requests they are not programmed to answer to.

Businesses that receives calls 24/7/365

Businesses that receive more calls than an in-house team can handle

Business with customers that often need quick but relative basic support

Call Centers

This is the traditional phone answering service

Often less personal than a virtual receptionist but still a live agent 

This is often large in operations that specializes in sales, marketing and customer service

This is built for size and speed

Able to handle a high volume of low complexity calls at once

Works with pre-written scripts 

Often works best with outbound calls 

Large B2C companies

Businesses with thousands of customers

Business in high scale verticals such as retail, automotive, insurance and telecoms

Virtual Receptionists

This is a live agent that manage a business phone answering service, albeit virtual or that they don’t work onsite

Often indistinguishable from an in-house employee

Works conventional receptionist that answers and transfers calls, schedule new appointments, take messages, collect caller information, and answer basic queries from customers

Too many customizations often take time before the onboarding itself SMEs, startups, and B2B companies

Businesses in high-touch industries such as healthcare, real estate, law and financial services

Businesses that prefers to differentiate their customer support

 

9 Tips to Hiring the Best Answering Service

 

In order to ensure you get the best 24 7 answering service for you, you must keep these in mind. This way, you can find a phone answering service that fits your exact needs. 

1. Look for a provider that works with clients in the same industry

It is ideal to work with a phone answering service provider that works in your industry. It is best to look for a provider that has experience with a company similar in size and customers. 

2. Consider their core values

Even if you outsource your 24 7 phone answering service, it is best to work with a provider that shares your core values. This is important as your chosen provider represents your business to your customers.

3. Zoom in on their industry experience

You ought to look for a provider that understands your niche and your industry. Asking about their experience can help you determine if they are the right provider for your requirements. 

You can ask these questions to gauge their industry experience:

  • Years of experience they possess in your niche/industry
  • Skill set of agents working in that niche/industry
  • Does agents speak and understand the industry speak or jargons
  • Current or past clients

4. Location is important

This affects the service cost and therefore must be taken into account when choosing a phone answering service provider. It is a fact that hiring nearshore is costly in comparison with top outsourcing destinations like India and the Philippines. Pros and cons exist for both cases though. 

5. Compare pricing models

You don’t have to choose a provider that you first see. That is why it is best to get at least 3 to 5 options. It is not good practice to rely on pricing models you see on the provider’s website. 

It is best to ask for a direct quote with your requirements clearly listed. 

This is to ensure you will get the service that will suit your needs, at the right price point you are willing to spend. 

6. Confirm items in their base charges

This is to make sure you are clear with service expectations from the get-go. You can verify the services you are paying for and identify which is not for you like hidden add-on services. 

7. Identify calling processes and functionality

You must understand what functionality you will need to develop an effective phone answering service. 

This means you identify the support services you need. This way, you will know which proposal suits your needs, is compatible with your business, and can handle customers or callers with ease.

8. Confirm service availability

You should verify if your chosen provider can manage calls during your required schedule. Especially if you require round-the-clock phone answering service. As this offers more robust services and flexibility. 

9. Data security is a must

Data and information security is critical for any business. As this includes your customer’s personal information. 

Which means you are responsible for it and means doom for you when you lose their data. Data breaches impact 90% of small businesses and cost more than what you think. 

That is why it is best to review your provider’s cybersecurity capabilities. Keep in mind the following:

  • Places high priority on security
  • Strictly follows your protocols and procedures
  • Compliant with international standards such as ISO 27001 and HIPAA

 

Magellan Solutions for the Best Phone Answering Service

 

As an SME-focused provider with 18 years of industry experience, we provide the best 24 7 answering service for any industry vertical. We have the best technology to ensure our service delivery will definitely suit your requirements.

Our live agents are well-equipped with the necessary skills and talents to ensure we can represent your business at best. We assure that they can build a professional and courteous connection with your customers every time they reach your business.

Magellan Solutions take pride in our ability to provide quality service with the best security protocols. We are ISO 27001-certified and HIPAA-compliant. 

Contact us today and get the best phone answering service for your business. Fill up the form below!

TALK TO US!

Contact us today for more information.

    You can also contact our numbers:

    Toll Free:1 800 371 6224
    US:+1 650 204 3191

    UK:+44 8082 803 175,
    AU:+61 1800 247 724

    Share this:

    • Click to share on Twitter (Opens in new window)
    • Click to share on Facebook (Opens in new window)
    • Click to share on LinkedIn (Opens in new window)
    • Click to share on Skype (Opens in new window)
    • Click to share on WhatsApp (Opens in new window)
    Magellan Solutions
    Magellan Solutions

    Related posts

    Ways to Outsource Customer Service banner
    December 9, 2021

    Ways to Outsource Customer Service


    Read more - Ways to Outsource Customer Service
    A blog banner by Magellan Solutions titled 4 Reasons Why Phone Answering Service Is A Must For These 5 Industries
    September 28, 2021

    4 Reasons Why Phone Answering Service Is A Must For These 5 Industries


    Read more - 4 Reasons Why Phone Answering Service Is A Must For These 5 Industries
    Blog banner for 6 Ways Lead Generation Services Helps You Get a Better Return on Investment
    September 22, 2021

    6 Ways Lead Generation Services Helps You Get a Better Return on Investment


    Read more - 6 Ways Lead Generation Services Helps You Get a Better Return on Investment
    A blog banner by Magellan Solutions titled How Cold Email Compliments Cold Calling Service
    September 21, 2021

    How Cold Email Compliments Cold Calling Service


    Read more - How Cold Email Compliments Cold Calling Service
    A blog banner by Magellan Solutions titled Guide To Transformative Omnichannel Contact Center For SMEs
    September 9, 2021

    Guide To Transformative Omnichannel Contact Center For SMEs


    Read more - Guide To Transformative Omnichannel Contact Center For SMEs
    A blog banner by Magellan Solutions titled Soft Selling that Works Well with Telemarketing Philippines
    August 29, 2021

    Soft Selling that Works Well with Telemarketing


    Read more - Soft Selling that Works Well with Telemarketing

    Magellan Solutions Outsourcing, Inc

    California – USA (West Coast)
    100 Old Country Road Suite H, Brisbane, CA 94005, United States

    Florida – USA (East Coast)
    1900 South Harbor City Blvd, (East Coast Division) Suite 300 Box 48, Melbourne, FL 32901

    Philippines – APAC
    PB Mezzanine Floor, Summit One Tower 530 Shaw Boulevard, Mandaluyong City,
    Metro Manila 1552

    Philippines – APAC
    8th flr, Centris Cyberpod 5
    ETON Loop A, Diliman,
    Quezon City,
    Metro Manila 1103

     

    US: +1 650 204 3191
    UK: +44 8082 803 175
    AU: +61 1800 247 724
    hello@magellan-solutions.com

    INDUSTRIES


    Outsourcing for Legal Process BPO

    Outsourcing for HR Services BPO

    Outsourcing for eCommerce BPO

    Outsourcing for Real Estate BPO

    Outsourcing for 3D Service BPO

    Outsourcing for Mobile App BPO

    Outsourcing for Healthcare BPO

    Outsourcing for eServices BPO

    Outsourcing for Education BPO

    Outsourcing for Insurance BPO

    Outsourcing for Telecom BPO

    Outsourcing for Retail BPO

    Outsourcing for Travel BPO

    CALL CENTER OUTSOURCING & BPO SERVICES


    24 7 Answering Service

    Omnichannel Contact Center

    Customer Support Outsourcing

    Multilingual Call Center Services

    Lead Generation Services

    Cold Calling Services

    Interactive Voice Response System

    Staff Leasing

    Back Office Services

    Community Moderation Services

    Virtual Assistant Services

    QUICK LINKS

    About Us
    Sample Call Recordings
    News & Blog
    Resources
    Our BPO & Call Center Facilities
    Message from the CEO
    Privacy Policy

    ASSOCIATIONS

    Black and white Supplier Clearinghouse CPUC Certification Logo
    black and white philcall logo
    black and white Philippine Australia Business Council logo
    Black and white IBPAPlogo
    Black and white CCAP logo

    We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies.
    .
    SettingsI ACCEPT
    Privacy & Cookies Policy

    Privacy Overview

    This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
    Necessary
    Always Enabled
    Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
    Functional
    Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
    Performance
    Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
    Analytics
    Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
    CookieDurationDescription
    _ga2 yearsThe _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
    _ga_EL2X6L0QDM2 yearsThis cookie is installed by Google Analytics.
    _gat_gtag_UA_6034499_11 minuteSet by Google to distinguish users.
    _gcl_au3 monthsProvided by Google Tag Manager to experiment advertisement efficiency of websites using their services.
    _gid1 dayInstalled by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
    Advertisement
    Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
    CookieDurationDescription
    test_cookie15 minutesThe test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies.
    Others
    Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
    SAVE & ACCEPT
    Powered by CookieYes Logo