How Much Is A 24/7 Tech Support?How Much Is A 24/7 Tech Support?How Much Is A 24/7 Tech Support?How Much Is A 24/7 Tech Support?
  • Inbound Calling
    • 24 7 Answering Service
    • Virtual Receptionist Service
    • Phone Answering Service
    • Customer Support Outsourcing
    • Outsourced Technical Support
    • Omnichannel Contact Center
    • Multilingual Call Center Services
  • Outbound Calling
    • Telemarketing Services
    • Lead Generation Services
    • Appointment Setting Services
    • Cold Calling Services
    • Outsource Telesales
    • Market Research Services
    • Survey Processing Services
  • BPO Services
    • Accounts Receivable Services
    • Accounts Payable Services
    • Back Office Services
    • Call Center Outsourcing Services
    • Certificate Intelligent Document Processing
    • Community Moderation Services
    • Data Management Services
    • Debt Collection Services
    • Loan Processing Call Center
    • Outsource Form Processing Services
    • Recruitment Process Outsourcing
    • Staff Leasing Services
    • Virtual Assistant Services
  • Industry
    • Healthcare BPO Support Services
    • Legal Outsourcing Services
    • BPO Real Estate Services
    • Insurance BPO Services
    • Retail Outsourcing Services
    • eCommerce Outsourcing Service
    • Mobile App Customer Support
    • HR Outsourcing Services
    • 3D Rendering Services
    • Travel Outsourcing Services
    • Telecom BPO Services
    • Education Process Outsourcing
    • eServices Call Center
  • Content Hub
    • Blog
    • Resources
  • About Us
    • Facilities
    • Sample Recordings
    • Message From The CEO
    • Management Team
  • Contact Us
  • #1 SME Call Center Services and BPO Outsourcing Provider in the Philippines
    • Board of Directors
    • Company Overview
    • 24/7 Reservations Call Center
    • Accounting and Finance Operations
    • Applied Engineering
    • Computer Aided Drafting Service (CAD)
  • About Us
    • Application Sent
    • Blog
    • BPO Solutions
    • Accounts Payable Processing
✕
outsourced inbound service for live answering
5 Signs Your Company Needs an Outsourced Inbound Service
10 things to consider looking for an inbound call center company banner
10 Things You Need to Know When Looking for the Best Inbound Call Center for Your Business

How Much Is A 24/7 Tech Support?

blog banner for 24/7 Tier 1 Philippine Tech Support And Its Price Tag

blog banner for 24/7 Tier 1 Philippine Tech Support And Its Price Tag

To gain a competitive edge, most businesses are taking the help of business process outsourcing vendors. It also reduces the cost of in-house services. There are various services offered by BPO including voice and non-voice services.

If you are planning to outsource these services, it is important to find proficient, trained and highly skilled call center agents that can help in your business. The Philippine BPO industry is one of the most reliable and credible ones out there and that is why most foreign companies prefer their services.

The main services offered include call center services, back office services and technical support. The services offered by call centers are categorized as voice service and the non-voice service. Inbound and outbound services are included in the voice category while the non-voice is divided into three parts.

  • Live chat outsourcing – This non-voice service allows live talk/chat facility in your site so that customers can obtain the information needed immediately.
  • SMS chat support – Through this support, it will be easier to reach out to the existing and targeted customers. The Philippine contact center industry ensures that using this support can increase brand reinforcement as well as the return on investment.
  • Management and e-mail support – This is a modern non-voice service that can give your business a sales turnaround by using finely designed and well-detailed email management support. It also aids in creating business graphs and crafted products emails sent to your customers.
  • Technical support outsourcing services – This support service helps businesses in reducing expenses in case technical issues take place. Technical support service is available 24/7 and is accessible through email, chat and telephone. Likewise, such support service is also available in different categories as follows:

o Network/Application technical support – This technical service is designed to provide technical assistance pertaining to network and application issues. Likewise, it is also helpful when computer software and hardware problems occur.
o Pre-sales and Post-sales technical support – This technical support services also handles different technical queries regarding before and after sales of product or services.

Outsourcing the non-voice call center services of the Philippine contact center is a great help in improving the operational success, proper management of time and cost, skills and work control. Nevertheless, it makes sense to understand more about the customer and technical support services in order to know which one will work for your business.

To whom customers should call when they need assistance?

Hiring developers, engineers and technical support representative in your company is not enough to ensure providing 24-hour assistance to your customers. This is the reason why many organizations prefer support outsourcing including customer and technical support operations. Delivering customer support using internal resources can be stressful.

The tier system helps in maintaining customer satisfaction and providing quality service at a low cost. Tier 1 is a technical team that is responsible for gathering information from customers. This team determines if the customer needs more a knowledgeable and experienced technician. Likewise, the first tier needs to interpret the concerns or issues of customers before passing it to the next tier.

The tier 2 technical team is responsible for providing technical support to the first tier. If the technical issue has no known solution, it is directed to the third tier. This tier investigates the technical problem in order to figure out the possible cause and the possible solution to the problem. It is expensive to hire a third tier technician that is why companies sparingly have them.

Taking advantage of the benefits of technical support services. The advancement of technology has made it easier for business operations. Most businesses operate using computers and other technologies to be able to manage the whole venture in an effective and efficient manner. However, at any time, problems may occur with this equipment which makes good sense in hiring a technical team. Yet, this may add to the expenses and may not guarantee 24/7 assistance.

Fortunately, the BPO industry in the Philippines is offering technical support services that can help businesses and organizations address unexpected technical issues. The good thing about outsourcing technical support is that the company can ensure that the provider will do the job 24/7. That is why there is nothing to worry about because the business can avoid disruption of operation. Technical support services also include online technical support that can be implemented through email or chat.

Getting technical support services can be customized according to the needs of the organization or business. This means that it is important to outsource technical support that is knowledgeable about your business operations.

The cost of outsourcing technical support

If you are planning to take tech support outsourcing, it is important to know how much it would cost you. It is said that getting offshore assistance will provide quality work without paying much as compared to paying the salary to an employee. Nevertheless, it is essential to determine first if you really need to outsource. Outsourcing technical support can save money and increase monetary profits. This can be the best option that a company should consider in order to lessen the expenditures and, at the same time, survive the global economy.

Aside from the monetary benefits, outsourcing can also stabilize the company’s economical efficiency. Likewise, it also reduces the hazardous task which is consuming most of the company’s resources and time. By outsourcing non-core functions to technical support Philippines, you can ensure that in-house employees will focus on the core functions of the business and eventually make huge profits. It also eliminates the training expenses for new employees. An outsourcing company hires proficient skilled workers that can perform the tasks very well.

The cost of outsourcing does not only involve the price for the technical support services. It is because there are other factors that should be given proper attention to determine the total cost of outsourcing. Nevertheless, most clients have overlooked these factors that are also important in choosing the right vendor:

• Risk affecting the cost of outsourcing – Thinking to outsource technical support involves some risks that can affect the cost. The location is one of the risks to consider as it influences the project’s time completion.
• Type of project – The cost of outsourcing IT support jobs Philippines also depends on the type of project being outsourced. The cost can be minimized if the project has a low complexity and has clear requirements. Likewise, cost can be reduced if you will choose outsourcing firms that are not big players in the industry.

Moreover, it is also important to know the hidden costs of outsourcing. The business process outsourcing industry is continuously expanding. Choosing the right outsourcing provider is one of the hidden factors that affect the cost of outsourcing. Secondly, the time of transition can also cause the higher cost of outsourcing technical support services.

Outsourcing technical support services can elevate the growth of a business

Multinational organizations are outsourcing business processes particularly technical support. It is because this kind of BPO service can help businesses in retaining customers and, at the same time, improving the satisfaction level. If you are thinking of outsourcing technical support, you can consider Magellan Solutions This company offers technical support services in different areas including software problems, troubleshooting calls, computer hardware issues, internet service issues, cross-sell/up-sell purchases, help-desk support and warranty support.

Choose a provider in which the staff is well-trained and skilled in handling technical matters. This can be beneficial to the organization as it provides some advantages. Apparently, businesses and organizations outsourcing to technical services can expect better results. This will also save time in resolving technical issues, rather focus on the core business functions. Hiring a technical team can be expensive in the long run. However, if you will outsource technical support service, it will save you money.

Another advantage of outsourcing call center jobs is that the task is carried out 24/7/365. This means that the customers will be assisted regardless of the geographical location and time. Likewise, customers can obtain the information needed anytime of the day. More so, the service is delivered ensuring quality as it reflects on the image of the outsourcing company. It is, indeed, useful to seek technical support services because it is a strategic approach in building the credibility of a business. It will be easier to help customers with their concerns and needs.

The Philippine call center has a pool of skilled and well-trained technical support personnel and that is why foreign companies prefer outsourcing such services. Filipinos can deal with foreign clients because they can speak the English language fluently and properly. This means that it will be easier to communicate with clients and also understand their concerns. Outsourcing technical support is beneficial to the company as long as the services are done well.

Taking the services of call center Philippines makes a business competitive in the industry. It gives an edge to the business over its competitors. However, it is important to find a service provider that has good standing and credentials. Also, this is a lucrative option that a company should consider to further improve the business making it competent in the global environment.

Before deciding to outsource technical support from any outbound call center, it is important to determine if this move will do well for the business. You can start by analyzing the status of the company and see if it is viable to seek technical support services. Years have passed and technical support has influenced customer behavior and expectations. That is why every company is seeking tech support that is available in different tiers. This way the needs of the customers are addressed promptly and accurately.

Improvement of services is continuous

Indeed, outsourcing services from the call center industry would cost a big amount of money. Regardless of the service you want to outsource, you should expect to spend more. However, the money invested in outsourcing services is overrated by the benefits the BPO industry provides to companies and organizations. Starting a business nowadays is not a hard thing anymore. Even if the business owner is not knowledgeable about running a business, there are people who can do the job.

Gone are the days when companies are doing their task of looking for employees capable of doing the job. It has been several years since business process outsourcing was introduced and so the worries and tiring jobs of business executives have been alleviated. It is because the non-core functions can be outsourced to a third party provider. This will cut the cost of paying the salaries and benefits of the employees, and instead assign them to other core functions.

In outsourcing, the main goal is to save money, yet the quality of service should not be compromised. Otherwise, if the service is not satisfying, most likely it will end with a sales drop and less profit. That is why if you are outsourcing services, make sure to monitor how the service is implemented and if it provides a positive turnout for your business. Make sure that the profit gained should be greater than the money invested.

Aside from the cost of outsourcing, there are other concerns that should be given attention before deciding to obtain the services. Obviously, any business that decides to outsource services would be required to transfer confidential data to the outsourcing company. This means that if you outsource email support jobs in the Philippines, there is a possibility that data security will be compromised. There are instances in which call center agents will be enticed to obtain confidential data through fraudulent means.

Additionally, it is important to fully understand the processes of the organization as well as the cost structure. By doing this, structural risks can be prevented. The lack of control and limited transparency are other concerns that should be taken into account before outsourcing services from BPO providers. Loss of control to outsourced functions can be a substantial threat to business operations.

With outsourcing, the company should still be aware about the changes in the market in order to become responsive. Outsourcing helps in pushing the business further, but the outsourcing company should monitor the services, the investments and the profits. Likewise, it should be done strategically to ensure success.

Contact us!

TALK TO US!

Contact us today for an accurate quote on 24/7 tech support

    You can also contact our numbers:

    Toll Free:1 800 371 6224
    US:+1 650 204 3191

    UK:+44 8082 803 175,
    AU:+61 1800 247 724

    Share this:

    • Click to share on Twitter (Opens in new window)
    • Click to share on Facebook (Opens in new window)
    • Click to share on LinkedIn (Opens in new window)
    • Click to share on Skype (Opens in new window)
    • Click to share on WhatsApp (Opens in new window)
    Magellan Solutions
    Magellan Solutions

    Related posts

    Inbound Call Center Services for your business banner
    October 28, 2022

    Which of the Main Types of Inbound Call Centers are you Outsourcing?


    Read more - Which of the Main Types of Inbound Call Centers are you Outsourcing?
    10 things to consider looking for an inbound call center company banner
    July 13, 2022

    10 Things You Need to Know When Looking for the Best Inbound Call Center for Your Business


    Read more - 10 Things You Need to Know When Looking for the Best Inbound Call Center for Your Business
    outsourced inbound service for live answering
    April 6, 2016

    5 Signs Your Company Needs an Outsourced Inbound Service


    Read more - 5 Signs Your Company Needs an Outsourced Inbound Service
    What Inbound Customer Service Can Do To Engage Customers banner
    July 12, 2010

    What Inbound Customer Service Can Do To Engage Customers


    Read more - What Inbound Customer Service Can Do To Engage Customers

    Magellan Solutions Outsourcing, Inc

    California – USA (West Coast)
    100 Old Country Road Suite H, Brisbane, CA 94005, United States

    Florida – USA (East Coast)
    1900 South Harbor City Blvd, (East Coast Division) Suite 300 Box 48, Melbourne, FL 32901

    Philippines – APAC
    PB Mezzanine Floor, Summit One Tower 530 Shaw Boulevard, Mandaluyong City,
    Metro Manila 1552

    Philippines – APAC
    8th flr, Centris Cyberpod 5
    ETON Loop A, Diliman,
    Quezon City,
    Metro Manila 1103

     

    US: +1 650 204 3191
    UK: +44 8082 803 175
    AU: +61 1800 247 724
    hello@magellan-solutions.com

    INDUSTRIES


    Outsourcing for Legal Process BPO

    Outsourcing for HR Services BPO

    Outsourcing for eCommerce BPO

    Outsourcing for Real Estate BPO

    Outsourcing for 3D Service BPO

    Outsourcing for Mobile App BPO

    Outsourcing for Healthcare BPO

    Outsourcing for eServices BPO

    Outsourcing for Education BPO

    Outsourcing for Insurance BPO

    Outsourcing for Telecom BPO

    Outsourcing for Retail BPO

    Outsourcing for Travel BPO

    CALL CENTER OUTSOURCING & BPO SERVICES


    24 7 Answering Service

    Omnichannel Contact Center

    Customer Support Outsourcing

    Multilingual Call Center Services

    Lead Generation Services

    Cold Calling Services

    Interactive Voice Response System

    Staff Leasing

    Back Office Services

    Community Moderation Services

    Virtual Assistant Services

    QUICK LINKS

    About Us
    Sample Call Recordings
    News & Blog
    Resources
    Our BPO & Call Center Facilities
    Message from the CEO
    Privacy Policy

    ASSOCIATIONS

    Black and white Supplier Clearinghouse CPUC Certification Logo
    black and white philcall logo
    black and white Philippine Australia Business Council logo
    Black and white IBPAPlogo
    Black and white CCAP logo

    We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies.
    .
    SettingsI ACCEPT
    Privacy & Cookies Policy

    Privacy Overview

    This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
    Necessary
    Always Enabled
    Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
    Functional
    Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
    Performance
    Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
    Analytics
    Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
    CookieDurationDescription
    _ga2 yearsThe _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
    _ga_EL2X6L0QDM2 yearsThis cookie is installed by Google Analytics.
    _gat_gtag_UA_6034499_11 minuteSet by Google to distinguish users.
    _gcl_au3 monthsProvided by Google Tag Manager to experiment advertisement efficiency of websites using their services.
    _gid1 dayInstalled by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
    Advertisement
    Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
    CookieDurationDescription
    test_cookie15 minutesThe test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies.
    Others
    Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
    SAVE & ACCEPT
    Powered by CookieYes Logo